I've had the pleasure of trusting William's Auto Repair with my vehicles for the past 15 years, and I couldn't recommend them more. It's funny how we first met. I went in convinced that I needed a wheel alignment. Instead of selling me a service I didn't actually need, William took the time to inspect my vehicle and let me know the real issue was simply a bubble in one of my tires. That moment earned my trust because he chose honesty over profit. Over the years, I've referred many friends and family members to William's Auto Repair, and they have consistently provided outstanding service. William and his team are knowledgeable, professional, and true experts at what they do. If you're looking for a mechanic you can trust, William's Auto Repair is definitely one of the best to have in your back pocket. Honest, dependable, and committed to doing the job right every time.God Bless read more

My reply to comment from Uptown Automotive. The repair shop did not say the vehicle was running rough until after they worked on it... I wouldn't trust these guys as far as I could throw them, their recomendations must come from employees and friends. Run away don't walk. read more

Very accommodating and quick service. Value was great also. Would definitely come back.

Excellent service. I paid only for what they estimated up front. Clean service. Prompt response to my quote request, priced well, completed work on time and as promised. read more

Had a good experience. Thanks to Frank fixed my coolant leak on my 230i. If any other issues happen I am willing to give them another oppurtunity. read more

took my gt350 to fix a water leak from the rear window. after the work was done - there is wax/sealant residue all over my trunk, spoiler, and rear bumper from when they re-sealed the rear window. trunk deck lid has a crack. paint is chipped around the rear window from when they installed an re-installed the rear window. they also used too much of it that its poking out on the corner. they could of taken better care and paid better attention to what they were doing. now i have to replace the rear deck lid and possibly the rear spoiler. which aren't cheap and now its costing me an extra $400 - $900 to fix their mistakes. read more

Ridiculous ripoff pricing and no willingness to reconsider price. Quoted me $890 so I used another service provider who fixed my car for $275. read more

This place is run very well. Prompt response to my Yelp quote request, priced well, completed work on tome and as promised. Someone put a big dent above my wheel well over the holidays. Did not leave a note. I had Uptown fix that and also spray the whole panel as I had some major scratches. Cannot tell there was any damage there they made the paint match perfectly. Highly recommended this shop. read more

Uptown Automotive - Before - Auto Repair Near Me - Houston, Texas

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Fair and friendly. My new go to. Great price. Everyone was very professional. Amazing experience.

Service and quality top tier.! I've had body work done here and car repairs and amazing results every time.!

This is my second time getting body work done at Uptown Automotive. I had a small parking accident with a pole that put a dent in the driver side front fender. This was self pay. Tim Xiong was terrific to work with. When I arrived he immediately assessed the situation and gave me some options. At first I thought the shop could knock out the dent, but he pointed some other details like the misalignment with the door due to the dent that would not get fixed if they just hammered the metal. Also he gave me price estimates for the different approaches. I felt he took the time to listen to my concerns and explained the pros and cons to each approach. The repair took about 5 days and the shop paid for a Lyft ride both ways to get me home. Tim kept me updated texts throughout the week. The repair was perfect, look at the pictures! This place is not the cheapest place in town but they do meticulous work and provide excellent customer service. I will continue to take my business here. read more

Uptown Automotive - Before and after photos of repair - Auto Repair Near Me - Houston, Texas

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My front bumper was completely removed from the front end and it was not driveable without adhering the remaining sides by the use of bolts and duct tape. I contacted Gilbert and he was straightforward in the assessment of what type of work was needed and gave a fair quote. They did the work well in a quick turnaround. I am grateful to them for returning my car to me better than the day I drove it off of the lot ten years ago! Thank y'all for all you do! read more

Uptown Automotive - Before: Front bumper passenger side and busted headlight. - Auto Repair Near Me - Houston, Texas

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Tim is the best repair person you can ask for. He is the most honest repair person I know and these days that is hard to come by! I would recommend anyone to his shop for repairs on their vehicle! read more

My car was actually hit by someone and left a nasty dent asib paint marks and scuffs the fender & door. Tim & his crew got my car right & fixed it up. My car looks brand new! Man shout out to Tim that guys doing the damn thing. I highly 100% recommend this place if you ever need a reliable body shop!! 5 stars!! read more

Uptown Automotive - Auto Repair Near Me - Houston, Texas

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Not mechanics. Just part changers. After several thousand dollars they never found or repaired my issues. Had car in several times & each time after being told it was repaired to pick it up, 3 days later check engine light. I needed a cigarette after they got done with me! read more

Uptown Automotive was not the easiest car shop to work with. We waited a long time, without proactive updates from the shop, for our car to get fixed. We called whenever our car was supposed to be ready, or when a part was supposed to arrive, and not only was it not ready as promised, they seemed annoyed that we were following up. Eventually we got our car fixed, and then we had to go right back because the backup sensors were not operational and there was a nail in our tire, most likely due to their shop. Overall we did not have a great experience there, but I will give them credit for completing the job and fixing all issues eventually. I did not feel any type of sales pressure or unethical practices. I give them 3 stars. They are an average shop, and they probably did their best. Although I did not have a great experience there, I can see them being great for someone else or for a different type of auto repair. read more

I sent a Yelp message to this company with pics. They're non-responsive. I also went from their website to get an estimate and waited hours for a phone call, no call ever. So I gave them a call, and the lady opened my request for an estimate and quoted me the worst case scenario of 5k dollars to replace a side panel. needless to say, first impressions are everything. I took my business elsewhere. read more

I recently moved to Houston from Chicago and was looking for a reliable and trustworthy body shop after an unfortunate encounter with a very tall curb. I selected Uptown Automotive based on their excellent reviews on Yelp and I can't begin to explain how pleased I am! From the first time I reached out, Gilbert has been honest, responsive, flexible, and detailed in all our conversations about my car. When I picked it up, I was blown away by the quality of the work, the attention to detail, and the fact that they went above and beyond and fixed some rock chips that weren't on the original estimate. This is a testament to their attention to the detail and the pride they take in their work. I highly recommend them! read more

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Based on the reviews I had the suspension on my 2012 4Runner replaced. I was assured by Zameer that they had replaced the suspension on similar vehicle and they were very happy. After I picked up my 4Runner ($1,500 later) and drove home, it shook violently between 55mph and 60mph. I notified the service writer and he said it was my tires. Hmm, didn't ever shake before I brought it in. The next week I decided to get the breaks done, and have them look at the shake. Breaks got done, but the shake was still there. Same reply, "it's your tires." I said, OK give me a quote on tires...the service writer never go back to me. I had my tires replaced at another shop and it still was shaking like crazy. Bottom line, I spent over $2000 at this shop and not happy with the work. Even received a couple of texts from "Zameer" that I replied to but they went unanswered. Avoid this place. read more

The owner was quick to respond to my yelp request regarding a quote for oil change. I schedule an apt and bought my car in. The lady in the front was very nice and quick to help. We made conversation and it was definitely a local friendly neighborhood vibe. I really like the fact that they didn't try to sell me anything other service. Definitely a genuine auto shop. I will definitely come back for more service. read more

First time getting my car serviced here at this location to get my headlamp Assembly replaced, and a state inspection. Heard about all the great reviews and decided to give this auto shop a try, and I'm glad I did. Great customer service, they did a great job with my car. I am very pleased and I would come here again! read more

This place is great. Super friendly snd honest. Can't say that about most car places. And Frank is helpful and efficient. Would recommend to anyone! read more

So happy I got my car repaired here! From my initial consultation to picking up my vehicle, the customer service was impeccable. Gilbert, the owner, was extremely accommodating and a real pleasure to work with. I was getting my car repaired from an accident and they worked w/ insurance to get everything fixed in a timely manner. He communicated everything very thoroughly including breaking down the estimate line by line. If you're looking for a 5* body shop with quality work, Gilbert and Uptown Automotive is your spot. read more

I was sideswiped by one of the daily poor drivers who don't understand dual turning lanes and needed help as outside of the body damage to the driver side, it also broke my mirror and put the car out of alignment. I reached out to a lot of body shops and everyone was on a long ass wait, including Uptown. I have to drive often for my job and Gilbert was great and understanding - he got me in so I could get a rental and get back to work. lol thanks again, Gilbert because I couldn't even find a car to drive! Gilbert is a true professional and although I knew that my car was going to be gone for a while, he stayed in touch via text and/or phone to keep me updated. It was the exact opposite of the experience of the time I had dealing with Progressive (the insurance of the lady who hit me). He said he'd take care of it, and he did. This is how cool this guy is. When I went to pick up the car , I was impressed with the body work (fun fact: I think the driver mirror was from a previous model which I also had and extended the left view that they got rid of - so that was a nice positive). :) There were some minor issues I found and Gilbert was right on top of it when I pulled in on a lunch break. It did take a few more days which to me is fine driving my whatever little tiny Nissan rental for a few more days if mine is done right. Do you see the pattern? He is very customer focused which is probably why they are rated so high. I'm going to have some out of pocket work done here because I really trust these guys. This is just my personal experience, so take it with a grain of salt. If you are in the Bellaire, TX area I think this is the place to go. It's clean and they are so professional. Always ask for Gilbert. I'll attach some photos if yall like read more

Great service, Jose was amazing by fixing my alternator. Great price, and great people work there! Recommend ! read more

Uptown Automotive was referred to me through another highly regarded local automotive shop specializing in paint protection films and the local car club. Ever since the referral, we have taken several vehicles to Uptown and they been incredible at ensuring everything was done to our high standards. I most recently had to take my vehicle to have the hood repaired due to damage from road debris. We agreed to repaint the entire front end of the vehicle (hood, fenders, and bumper). My Audi has a dark gray pearlescent metallic color, and Uptown Automotive was able to make the vehicle look absolutely perfect with 100% color match. You cannot tell it was repainted at all. Gilbert, the shop manager, listened to all the concerns I had and his crew executed everything with precision. I was able to meet Henry, one of the painters, during pickup of my vehicle and he immediately took care of any small issue I had. The team here ensured the end result was flawless. They have earned my trust and I will always refer body and paint work to this business. read more

Uptown Automotive - Hood, fenders, and front bumper repainted with 100% color match. Flawless! - Auto Repair Near Me - Houston, Texas

Zameer and his team at Uptown Automotive our outstanding to work with, plain and simple. Zameer has a level of customer service that has gone the way of the dodo. Few owners take the time to call and give you regular intervals on service work, recommendations and timeline/cost. There is no pressure and no back and forth. His team is also very knowledgeable and because Uptown Automotive is also a body shop, they have a wide variety of experience with automotive repairs. Again - if you're looking for a one stop shop, look no further. read more

Absolutely recommend this place to others looking for an honest and trustworthy body repair shop. I had a minor paint issue after scraping a pole and Gilbert was very friendly, responded quickly to my quote request, and fixed the paint/scratch issues quickly. read more

Pains me to do so, as each and every employee I've met here is extremely nice, however my most recent service here was beyond disappointing. First, it's extremely hard to get an appointment here. I understand this is a very popular business, but perhaps an assistant or two to respond to text messages, inquiries, etc. would be helpful. Additionally, it was like pulling teeth to receive an emailed quote, prior to scheduling an appointment, although it's something they say they are willing to provide. Those issues I have ignored. But most recently after receiving repairs on my vehicle I noticed the service light was still on. I was confused and assumed it would take a few miles to turn off; it never did. Zameer actually reached out to inquire on my satisfaction with service and I told him that my service light was still on and asked if it would turn off by itself. No response! To make matters worse, not long after service, my car starts acting psychotic. Come to find out, via another mechanic, that one of my batteries is completely drained. Nothing indicated that my battery was dying when I got a Service B? This was only in November and there is nothing I've done differently since receiving service. Trust me, I know how to not drain my battery. And since my service light never turned off, never received a response from Zameer re why my service light was still showing AND the fact that my car is now having issues, I wont be returning. I've been driving from north Houston because when I find a business I like, I'm extremely loyal, so this is unfortunate. But at least I was able to locate a great mechanic who is closer to my residence. No more driving an hour for a business that clearly didn't care about my "satisfaction". Like I said, nice group of folks, but customer service and communication could be better. Think about it; if I received a response at the very least, I wouldn't be updating my review. read more

Why I was Looking for a repair shop: I was having problems with my coolant housing I took it to a few mechanic and they all did a mediocre job and it ended up breaking with in the week this happened about 5-6 times and they charged me each time it made me think I couldn't keep my car because it was costing an arm and leg to keep fixing it How I found them: My friend told me I needed to go to Uptown Automotive I decided to give it a shot since everywhere else couldn't fix it and ever since then it's been the best decision ever switching to them as my main mechanic 1st experience: I've had the pleasure at that time to speak to a man named Rick he was very friendly and explained to me what was wrong with the car and the different options we could go with fixing it I felt like I was taken care of and was even able to joke around with me and talk me like a real person I didn't feel like they wanted my money they were able to fix my coolant problem in days and the car ran better and happier then I have ever driven in it After becoming a regular: It's been a few months and I would say I've become a regular customer I recently had an accident with my car which was mainly paint damage and thankfully everyone was okay but I needed to fix my bumper This time around I spoke with Tim and he treated me with the same kindness and respect that Rick spoke to me in he was able to take of my car no problem and again get it out within days my other mechanics I tried most of the time couldn't even see me that week normally so I was so grateful that i was able to get my car the same week The Quality of their work: I would say it's awesome they do real quality work I've been slowly fixing up my car replacing parts here and there and each part they replace feels and looks good and I haven't had any issues with anything they have replaced and on top each part has had a pretty awesome warranty I am beyond happy with everything they have done with my car Rick and Tim Both of theses men took beyond good care of me and are very professional even if I had a small question they were more than happy to explain it or find a solution If you speak to either of them know you are in good hands and you are talking to someone who genuinely wants to help fix your car both of them are very good people and I wish more people were like them in our world today Overall: Overall in my opinion The Quality and Staff who work there are 10/10 i am very lucky to have found such a good shop that treats me and my car so well I am car guy so my car is my whole world and it's important I trust who works with my car and I have never felt more comfortable than at Uptown Automotive Thank you guys for all your work! Thank you all for your time read more

I asked if they could do a simple tune up on my 2013 Kia Soul and then he explained they did not work on cats older than 16 years. I explained that my car is only 9 years old (hence 2013) and then he stated that he could not work on cars older than 2016. To which I did some looking around on the yelp page and it appears he has done several jobs on cars older than 2016 so I'm not sure what the problem was and he didn't even take the time to look at my car before making this decision. Seems unfair to me. read more

Have brought my vehicle to uptown twice. They seem professional, honest and reasonably priced. They do great work, and throw in a nice buff and detail when the work is complete! Glad to have finally found a reliable body shop but I hope I don't have to return ;) read more

Uptown Automotive - Vehicle - Auto Repair Near Me - Houston, Texas

Good, timely service at a fair price. A refreshing outcome for a BMW owner. Pleasant customer service. Highly recommended.

I chose them based on reviews and unfortunately that was a mistake. I asked for several routine services that were due but by the time I got my car back, it was actually in worse shape than when I took it in. Seriously. Asked for new brakes...car came back squeaking every time I pressed the brakes. Fluid flush to make it run smoother...caused jerkiness when I got it back. When a second trip to them didn't fix the issues, I surrendered and took it to the dealership. The dealership told me this place used the wrong brakes and didn't lube them, and used the wrong fluid for the flush. The dealership essentially undid everything this place did and redid it all. Net loss: thousands. Stay away, please. read more

After shopping around for quotes to fix my banged up car door (dang pole!) I settled on Uptown Automotive. Gilbert was friendly, honest and super knowledgeable. Sara at the front desk was also very helpful. They not only beat the other quotes by more than half, but my car looks great. It's like I never hit a pole to begin with! I most definitely will be back to get my car serviced in 3000 miles! Thank you Uptown for taking car of my car & me. read more

Great service and communication. They helped with my rental car pickup and drop off. My vehicle was nicely detailed while there.

I got my Range Rover serviced for a FRACTION of what Land Rover would've charged me! Not just any fraction, like a 10th!!! They had my vehicle ready (and washed!) in no time, and they told me how much life I have left on my brake pads. I'm taking all my cars here from now on--they service all high end vehicles! The staff is friendly and the place is clean inside--they even have a cute doggie to pet while you wait :) read more

Very responsive and took care of the problem quickly. Had to drop after hours, no problem. The repair was less than I anticipated. Recommend

Mr. Gilbert Gonzalez was professional, welcoming, and honest from our first interaction in person, and on Yelp. I recommend him to all Yelp users, and I will give his name out to all friends and family in need of a trustworthy, honest, and friendly car mechanic. I reached out to Uptown Automotive on Yelp with a quote request to get scratches off of my bumper on my Prius. Mr. Gilbert answered my request and told me to come by the shop so that they could check out my issue. I came in this morning on 12/14. He checked out my issue, told me my three options, and let me know when one of his staff members would be able to get working on my car. I was given the option to either come back when a staff member could start working on my car, or I could wait in the lobby. I chose to stay in the lobby. The lobby area is fully stocked with coffee, plenty of magazines and books to read, and the tv is available to all waiting. Mr. Gilbert and his team fixed my issue in about 30 minutes. When I first saw my car, all I could say was "WOW!". I was in shock at the transformation. At first I couldn't tell which side had had the issue; it truly looked like it was fresh off of the dealer's lot! Mr. Gilbert took the time to get the love bugs off of my front bumper (I had just driven from Florida to Houston two weeks prior so my car took a beating by the love bugs) and wax the bumper at no extra charge! The price is right with Uptown Automotive and Mr. Gilbert. I will now only see Mr.Gilbert and Uptown Automotive when I need work done to my car. Thank you Mr. Gilbert and your team for fixing my car! read more

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Horrific experience. Thousands of dollars down the drain. Car in shop for 5 months for a weeks work. Excuses and lies on delays. Car returned in worst condition than when taken in. Brakes squeal after brake job. AC not working as they couldn't fix it. Refunded $123 after charging $700 for that part of the non repair on A/C. Soft top on convertible which worked when brought in no longer functions. Piece of door broken and left on front seat when returned. Misdiagnosed repairs. Left multiple messages for owner / manager to call and nothing. Left owner vm on cell phone no return calls. They don't give a damn. Car at reputable shop now assessing damages these savages did. Got BBB involved now. read more