So I had to wait 3 weeks, granted 2 of those were mine (couldn't pay for them the Thursday so I had…read moreto wait till Tuesday to order them which sucked) but my biggest complaint is the optometrist went on vacation the same day I was supposed to get my glasses, and she was gone for a week I called and asked if I could get them anyway and they said I couldn't without the optometrist who woudlnt be back to the next Thursday, first off why didn't they have a backup optometrist? So she decides to go on vacation (which is fine obviously) and what everyone who needs glasses or contacts now has to wait a whole nother week? Why would they not have a back up optometrist? I wasn't able to go shopping or drive or even work because of it (my old pair broke hence why I ordered new ones) and why is only the optometrist allowed to give them to me, she asked my name asked if they fit and sent me on my way are you telling me no one else could have done the same thing took 30 seconds. Ended up developing anxiety and now if I dont wear my glasses for an hour I start to get stressed and anxious. Honestly

For your eye health, choose another doctor. I trusted Dr. Kassels for two years until I realized he…read moreassumed I had a punctal plug which is something he could have seen if he took time to do a thorough exam. During every appointment, Dr. Kassels attitude and bedside manner was such that it made me feel I was wasting his time. Additionally, either the prescription was wrong for my glasses or his optician did not submit the order correctly. The progressive lens is not aligned correctly. To be able to read with the glasses I have to push them up. Adjusting the frames does not help. No one at Dr. Kassels office has done anything to correct the problem. If I was the only person having experienced the same treatment, I wouldn't write a review; however, several people are having problems with their glasses prescriptions and are receiving poor service. If I could choose zero stars, I would.

Terrible. I switched from my long time dr to them because of location. Huge mistake!!!! Didn't…read moregive me accurate prescription and refused to refund my $500 glasses. The only reason they got the one star is because I couldn't leave it blank!

I am a 100 percent disabled army veteran and a law enforcement veteran. I spent $600 on new…read moreglasses. They refuse to call and notify when glasses have arrived. They held my glasses for two weeks before I called to find out they had been sitting there for a week. The lenses were not correct. They ordered new lenses and then broke my frames putting in the new lenses. They refuse to expedite the shipping and made me wait 2 weeks for my $600 glasses plus they damaged the lens. When I went into pick up new frames I expressed my dissatisfaction with the service they provide. I was told to leave or the would call the police to have me trespassed all because they don't accept criticism. Please spend your money some place else.

I've had consistently good experiences at Florence Eye Center, so I decided to try the Muscle…read moreShoals location since it's closer to home. Unfortunately, this visit was a disappointment. My appointment was at 8:45 a.m. I checked in on time but wasn't called back until 9:35 a.m. After brief preliminary checks, I sat in the exam room with no updates. At 10:15 a.m., I asked how much longer the wait would be and was told there were still two families ahead of me. A delay of this length without communication or the option to reschedule shows poor scheduling and a lack of respect for patients' time. I won't be returning to the Muscle Shoals location or the Florence location for future visits.