After my loved one suffered a spinal cord injury, we didn't know what to do, but luckily we fell…read moreupon this location which specializes in spinal cord injuries. Their specialized rehabilitation teaches the patient how to live life from a wheelchair. As terrible and as sad as an injury like this is, no one was in there moping. The positive energy that fills this hospital is amazing. It's truly incredible to see what a person can do with the right information. This rehabilitation center provides the patient with information that, while not hard, may have never been utilized. I give this place five stars because the staff, every one of them were sincere, positive, and accommodating. I have one exception. A doctor who seems to have fallen into a rut of repetition, unwilling to personalize his specific and unique authority. Dr. Lance Bruce. When questioned about a credible, however unique (to the patient) condition, he blew it off and was rather rude. I am not going to get into specifics, but my family has health care experience so we weren't just talking out of our respective you know whats. But since there is such minimal contact with this doctor, even if you are his patient, and since the real support comes from everyone else here, I still give this place an A+ for making such a terrible situation for someone into a manageable lifestyle. Family is also welcome at all times. Each patient has a weekly meeting about their progress in which their doctor, physical therapist, nurse, social worker, and family are in attendance.

I can not begin to say how the staff at Villages has helped my mother and I, especially Christine…read more My mother had a stroke and needed an immediate place to go after being in another skilled nursing rehab that was mistreating the patients. When I called and spoke to Christine about the situation she immediately sprung into action and expedited the transfer of my mom to Villages. My mom is a 73 year old retired nurse and the nurses at villages treat her with admiration and respect. I have overheard them telling my mother "thank you for your service as a nurse" which truly warms my heart. Christine has kept in constant contact with me via text and phone calls that I feel like she is a friend who I can count on to make sure my mom is being cared for even when I can not visit for a couple days. Knowing that my mother is getting the care she deserves for her karmic retribution of being an exceptional nurse for over 40 yrs is such a peace of mind for me. The rooms are private and very well decorated to add to the list of wonderful things. They allow you to bring your leashed pets in for a visit too! We feel so lucky to be at villages of lake highlands!!!

This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

I was in Turle Creek 7 years ago. It changed my life. Meetings all day. I had a medical doctor a…read morephysiatrist that got Mr on the message I needed. Also Turtle Creek had councilors for us. This was when there were both men and woman. The took me off the street and saved my life. Today I will be i years sober on Jan. 9th praise be to God

T.C.R.C. was an amazing experience. First of all Turtle Creek Recovery Center is located in the…read moreheart of Uptown Dallas in an old 3 story Southern mansion built in the year 1900. It is a 28 day program. T.C.R.C. requires negative COVID test results in hand when arriving and recommends filling all scripts with a 30 day supply of your meds. The staff was exceptional, held meetings all day Monday - Friday and on Saturday and Sunday as well (just not as many). The mansion was clean, food was great...all done by clients. From what I can recall, the schedule was something like this: Monday - Friday 6AM was breakfast (cereal) & 1st Med Call 7:45AM was morning Meditation (basically roll call Mood, Affirmation Quote, etc) 8AM - 9AM was chores / cleanup 9AM - noon was meetings (AA, NA, CA and in house staff led meetings). Noon - Lunch prepared and served by clients 1PM - 5PM was meetings (AA, NA, CA and in house staff led meetings). 2PM was afternoon Med Call 5PM was dinner 8PM was evening Meditation 9PM was last Medication call, temperature check and snacks. 10:30PM was lights out. Saturday and Sunday we started later and had a hot breakfast on Sunday Morning. Sweet Tea and Coffee all day everyday. 7 smoke breaks a day, vapes are allowed and there is USUALLY community cigarettes. T.C.R.C. has TONS of movies, books for idle time, 2 large TVs downstairs with Internet access on them so the staff allowed us to play YouTube music on 1 of the TVs (Group Room) while the other TV usually had sports or News on it (Boring). So we were jamming out Metallica, Pearl Jam, etc. during idle times. The kitchen also has a radio so the clients would be jamming out 97.1 The Eagle rock while preparing meals which added to the kewlness. Turtle Creek Recovery Center is NOW an ALL male facility except for Staff. There is 1 restroom downstairs for client use, 1 Handicap room equipped for 2 with shower and restroom. There are 3 bathrooms on 2nd and 3rd floors with shower / tub and 1 handicap room on 2nd floor as well with private bathroom / shower / toilet. Typically 3 males are assigned to each room, the beds are very comfortable and 2 windows per room. I had a nice view of some trees overlooking the One Uptown Condos building. After a person has been there 3 - 4 weeks, the staff tries to assign a private room for that person which is really nice. I was there for Christmas 2020 and New Years 2021 and the staff hosted a WONDERFUL Christmas meal from Cowboy Chicken, had homemade dishes, we played all sorts of games (Christmas Bingo, Pin the nose of Reindeer, etc) and even gave us all really nice Christmas gifts (Knit hat, long wool socks and an Old Spice men's kit of Body Wash, Deodorant & Body Spray).

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Place is dirty, smell like urine, dead bugs, spills are covered with a towel and left there,…read moreresponse times are up to 30 minutes

It's been a little over a month since my loved one has been a resident here…read more At first the entire staff seemed pretty nice and pleasant, most still are. HOWEVER give it time and the true colors will shine. Very unorganized facility, there is a new business admin who seems to want to see the place turn around, but it will take a lot of work. If I did not know any better, I would have thought that most of the nursing staff received their degrees online and whatever agency they use to bring in CMAs should be blown up and put out of business. If you don't really like people or hate the sight of washing someone else's ass or like to half do your job, then this is NOT the profession for you, stay the hell home. Residents have to beg for meds, beg for a damn bath, nurses spend most of the day just handing out medications all shift long. There are too many residents assigned to one nurse and CMA. Neglect is high here, trust me. If you can take the time and find a better nursing home please do, if you really love yourself and family member RUN like hell to another facility. I cant wait to get mine out of here.

This facility neglected my father's care. I don't recommend this facility for no one to have faith…read morethat their love one is being taken care of. This facility let my father who has limited body movement due to his Parkinson Disease; lay in his feces and urine all night long. No employee ever came through the whole night to check on him. I urge for no one to put their love one through this nightmare. I will be filing complaint with the State Health Department and The BBB, and will summit all my pictures with my complaint on the neglect my father received. I will post this on my FB for my family and friends to be inform about this facility.

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

A dear friend of mine, whom I've known for 50 years, rented a room in my home. When he first moved…read morein, he was 80 years old and still able to climb stairs. Over time, his health began to decline, and a friend suggested I look into whether he might qualify for hospice care. He did. Shortly after his 86th birthday, he broke both hips. At that point, he was admitted to Parkland under Medicare. After his surgeries, he was transferred to The Traymore--a beautiful and spotless facility. From the moment he arrived, the staff showed extraordinary kindness and professionalism. Jennifer Diaz (972-330-7349), in particular, was always available to answer my many questions. She even came to my home. One thing I want to make clear: my friend often told people he lived in a "group home," which was not the case. I am 80 myself and not trained or licensed to care for another person. He simply rented a room in my home, and I did my best to support him as his health needs grew. When he entered The Traymore, he returned to Medicare, and I was asked to keep a room for him at my home in case he was ever able to recover enough to leave. But the reality was that his finances were very limited--he had only a small Social Security income and no assets. The Traymore team went above and beyond, spending countless hours working to secure Medicaid approval for him. Thankfully, they succeeded, and now he is able to remain there for the rest of his life. The change in him has been remarkable. He loves the food, enjoys the activities, and is always cheerful when I visit. He's even won bingo three times and couldn't be happier that they serve ice cream. I am deeply grateful to everyone who has cared for him and supported both of us through this journey. Their compassion has made an incredibly difficult situation so much easier to bear. The Traymore is the best!

My sister has been long term 3 years. In the last year. Lack of communication. Before called if…read moremedication change. Reports .No phone call returned. When doctor specialist or if patient have surgery or dates or times not called family. Today called asking how procedure went. Was told my sister wasn't there/ back yet called night charge nurse as told. When calledc5 x hanging up. Finally answered. Won't give her name. Asked for charge nurse Ivy. She was confused went got my sister. Her procedure was canceled for another date! Got no call from anyone of change. I'm not happy and someone has some explaining! This is unexceptable! My point of this is in last year of 4 square and what used to be Great team has gone down hill . Your in charge of Healthcare and making family feel better they placed loved one in a place that cares Especially if I can't take care of her due to her needs.

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

Check Medicare.gov to see the violations found at this facility!! I would ask for security cameras…read morein the room and if they won't allow them - go elsewhere.

I went in for an interview on Tuesday morning and I was told by the interviewer I was chosen for…read morethe position. Thursday night at 11:43 pm I was sent a letter saying that they decided to go another way. I find it very unprofessional to tell someone in advance that they are hiring everyone who comes through the door, just to received a letter at midnight about the offer being given to someone else.

Rehab care is professional, compassionate and caring to it's patients…read more The staff have a chemistry that motivates the patient to try to get better.

My grandfather died in this facility. If you love your family member you will not put them in this…read morefacility. Most of the workers are not actual nurses, they are CNAs who have no idea what they are doing. Most were very rude or dismissive. My grandfather's leg was bleeding because he was on blood thinners and they gave him a tiny bandaid... another time he fell out of his chair and called the front from his cell phone multiple times and pressed the button. No one came. When she finally did she said she was in another wing, it was over 30 mins... There were also multiple patients there who ask for help and no one comes. I had to help a gentleman on our wing with his oxygen because it was twisted in his wheelchair. We also had asked for towels so we could bathe my grandfather and the CNA gave us full access to a room that holds the medicine and supplies, but no towels. I pray this place closes.