TCO Urgent Care is NOT considered an urgent care facility by many insurers, but rather a specialty clinic. As such you need a referral if you are not paying out of pocket. I discovered this when my claim was denied by BCBS. When I called BCBS they said I needed a prior authorization. I explained that would be impossible to do for an after hours broken foot but they didn't budge. read more

I dislocated my ankle and originally came here to the urgent care where they splinted my foot and took really good care of me onsite. The receptionist was super patient and helped us enter all of our paperwork. They were supposed to submit a request to my insurance for an MRI and after a week of waiting I called and was on the phone for over an hour to find they never submitted paperwork. I finally got the process going and went to rayus radiology in the same building for my scans. Scheduling a follow-up appointment via phone was also a mess after I got the results back. Anything you have to do outside of the actual facility is time consuming, frustrating, and requires a lot of patience as you will get bounced around and some phone numbers ring and then abruptly ends. Dr. Tanner though once I got to see him was really professional and compassionate. The notes left in my file were helpful to review. Otherwise it was a hot mess. read more

Review of Twin Cities Orthopedic Urgent Care - Maple Grove Looking for a problem instead of a solution? Head over to Twin Cities Orthopedic Urgent Care in Maple Grove--open 12 hours a day, 7 days a week, and apparently ready to treat just about anything with a cast. I visited with a swollen finger and specifically asked if they treat cases like mine. They said yes. I asked if it could be arthritis--they confidently responded, "It's 99.9% not arthritis." An X-ray showed no fracture, yet their proposed solution was a full-arm cast from elbow to fingertips--to "prevent finger movement." When I refused, they gave me a basic finger splint--the kind you can buy on Amazon for $18. For that splint alone, they billed $260. Total cost before insurance: over $800. After insurance: $597.12. Two weeks later, I went to Allina and was correctly diagnosed with gout--no cast required. The difference in professionalism and competence was night and day. In my opinion, this urgent care clinic is unprofessional, misdiagnosed my condition, and seemed more focused on profit than patient care. If you're looking for an accurate diagnosis and appropriate treatment, avoid this place. It's not worth your time, money, or trust. read more

traumatic to say the least. after my knee replacement with dr. Hartigan I asked the nurse at the or institute in Chaka to see my surgeon. he came in and I told him I was in extreme pain. that the blocks I received during surgery were wearing off. and the post op drugs were not taking care of the pain. dr Hartigan said no more drugs. he was very dismissive of my pain. said the only thing I could have was the 5 mg of oxi. I told him again it was not even touching the pain. I went home the next day in the same extreme pain I had mentioned. I got home about 1030am the day after surgery. At about 630pm I could not handle the pain I was in and called 911. the paramedics came and told me the would take me in to be admitted for pain control. the started an I.V with pain meds. nothing seemed to work as the pain was out of control. they told me it would take a good amount of time for the drugs to catch up with my pain. The did 2 CT scans to check for blood clots. I was admitted and taken to a room at maple grove hospital. The E.R. Doctors very so emphatic to my pain. Once in my room the continued to get my pain under control. By morning I was feeling some relief. Still needed more to get me under control so I could leave being on top of pain. Then dr. Hartigan came in and cut me off the drugs the hospital was giving me to get my pain manageable. So I was back to the 5mg of oxi that could not handle that much pain. I stayed another night. The hospital dr told me I would be staying another night for pain control. I told him dr Hartigan had just come in and cut me off. I went home the next day in pain. I was told by the P.A that I could take 10mg of oxi. So I started that but no relief. The pain I was in was traumatic . I now have ptsd. This lack of pain management is inhumane. No one should be put through this trauma. Yes, people do get addicted to drugs. We are not the people drug shopping Because of their addiction. We just had a very major surgery that is terribly painful. There is no reason for not taking care of your patients post op pain. Something has to change. They have gone to the opposite extreme. I will never have a surgery with TCO. And will tell every I know about my experience and the horror stories I have heard since from other TCO patients. Shame on you surgeons for allowing your patients to go though this very painful and traumatic experience. I think maybe a class action suit should take place. read more

Had knee replacement surgery in May. All surgery, and recovery went well. Then the bills came. My Ins company was separately charged $10,600 by TCO/Surgeon for the Aguacel bandage that allows you to take a shower with no other coverings needed. There was separate billing for the Surgeons/TCO fees and the Surgery Center fees. Ins paid $4,600 for the bandage and I'm on the hook for 20% of the balance (Approx $1,100-$1,200). These identical bandages can be purchased on-line for less than $80. Discussed with surgeon and he blushed when I showed him the bill. Called the TCO business office a couple of times and was rather harshly told that I should had inquired ahead of time about charges (I did). All they have done is keep sending me a bill. I was thinking it was a decimal place error but based on talking with my Ins company and TCO, it's not. I did agree to pay my bill as part of the surgery check in process, but I did not agree to pay absurd markups for a $80 bandage that they are billing me for $10,600. Oh, I was billed for this same bandage on the separate surgery center itemized bill. So, I am being double charged for the same bandage (I only had one on my body), and they only charged $78 for the bandage. Next step is to file complaint with MN Attorney General's Office. read more

I went to Urgent Care in Maple Grove . I was in so much pain , and from my first contact with Shelly at the front desk through the rest of my visit I was treated so kindly and everyone was so helpful . I am so happy I discovered this place . I highly recommend to anyone. read more

Not a good first impression. Had an appointment this morning with TJ Ridley. He seems like a knowledgeable guy but after xrays were inconclusive, he indicated an MRI would be needed. While waiting on insurance to give approval he was to order an Rx to help alleviate my inflammation and pain. After an hour I called my pharmacy to be told the Rx was not received. I called the clinic to be put on a long hold by the front desk then routed to "Stephanie's" vm that indicated she would respond to messages within 48 hours. After waiting 2 hours without a callback, I called the clinic back to be told Stephanie was the only one that could help me...that she is in the office. Once again I was routed to her vm. After another 2 hours of still no response I called the clinic back to be told it appeared the Dr. did not submit my Rx, and as he is in surgery today, Stephanie "likely" was waiting on him to provide approval. I asked if someone could actually locate Stephanie to confirm and I was once again put on a long hold. After sitting 30 minutes with no one picking the call back up I hung up. I am frustrated that I selected this facility / doctor from many available sources I could have gone to. I came to the appointment in pain and after meeting for a quick 15-minutes, my Rx should have been a simple task - especially since managing pain is one of their noted top priorities. Instead, I have gotten the runaround, was put on long holds, sent to vm, and not called back. I am still in pain and not confident I will be called back at all at this point, or that the MRI request was even submitted. Not sure I want to put my faith in this facility if this is how patients are treated. The irony...I bet the will be no delays in them quickly sending out my invoice. read more

I received excellent care from Travis, PA. Everyone was polite and kind, and my knee problem was diagnosed and treated in one hour. I highly recommend TCO! read more

I went to see if I hurt my ankle.Very rude and was not very kind and did not help at all. They also questioned if I was even hurt. Would not recommend unless you wanted to be treated badly also wish I could give them zero stars read more

The doctor I saw basically said to wait and see on a long-standing problem, and then TCO charged my insurance more than double the guide price shown online. Unsurprisingly, the problem is still with me. I will go elsewhere for assistance. More importantly, though: I cut boomers a lot of slack for having old-school habits that are out of step or clueless, but even so, my doctor was straight out of the 1970s in terms of social skills and attitudes. Afterwards, I asked to speak with an ombudsman or other patient advocate with the goal of providing constructive feedback, but no one ever contacted me. Seems like their priority is their physical infrastructure (and getting that paid for) rather than helping patients. read more

Dr. Gesensway should be known as "Dr. Stayaway". I have been meaning to write this review for months, and I'm so happy I'm doing it to finally warn people about this clown. My hand turned purple, (incident is explained below) and I couldn't move. I was in so much pain I nearly fainted. From the jump, the nurse that did my triage was very rude. She interrupted me constantly and looked at me like I was an alien until I showed her the photo of my purple hand. This Dr. is a wicked awful joke. He should not have a license to practice. Apparently he's been in practice for 20 years, and I'm floored by that. He very very late. This caused me to be late for my next appointment. Knowing things happen in a clinic beyond my control, I had carefully curated my day when scheduling with Dr. Stayaway to give myself at least 45+ minutes to spare after I left that hellish visit. He was so late I ended up needing to leave to use the restroom. I came back just as he was coming into my room and he blocked the door as I was heading back in. He asked my name and DOB, which I get, but then afterwards he just stood there, creepily close to me and blocking me in. I understand patient confidentiality, but this was overboard in a very creepy way. Finally I said; that's my pocketbook, and I've been waiting for you for at least 30 minutes so please let me in. No apology for his tardiness. All of my other practitioners, (i.e chiropractors, acupuncturists, etc) have all at least had the courtesy to apologize for being late. Right away, I could tell he gave zero effs about me. From his demeanor and the way he put his stool unbearably close to me, I immediately wanted to leave. I explained the issue to him. I woke up around 8 am and couldn't move my hand. I tried to get up and do my normal tasks, but no luck. As time went on, the pain got worse, and my hand went numb and tingly. I put an ice and heat pack on my hand, (wasn't sure what was best as this had never happened to me before) and went back to sleep and woke up around 1pm. The pain was wicked bad and I was having trouble lifting my arm. A few minutes after getting out of bed I looked down and noticed my hand was purple, isolated to the palm side.(I ended up going to the ER; that's how I got this referral). He then ran a serious of tests. I emphasized many times that I was still in pain and that why I was there because the ER didn't know how to help me. There was one specific test that he molded my wrist so badly I yelped out in pain. He looked at and said "what" with zero empathy. I said "I'm in pain that's why I'm here." This guy is an absolute jerk. Still no real diagnoses for my pain. As if sitting too close wasn't bad enough, he started commenting on my ring and hoodie I was wearing. He did some random weird stretch on my hand to try and fake me into thinking he actually cared (it didn't work). News flash "Dr." My sweatshirt and ring have zeeeeeeero to do with my hand being numb, tingling, in pain, and eventually turning purple.This is where it got mortifying....I'm 38 years old. No, I'm not afraid to say my age...he goes "well these things are common in middle aged women." I was so shocked. That jerk thinks he can call me middle aged?! I also mentioned I thought I was crazy when I saw purple. This guy had the nerve to look me dead in the eye and go "well. You ARE crazy". To which I replied, could you please tell me why I'm still in pain? he replied "what pain". Again, zero effs given. The guy was so emotionless he seemed like he had just gotten high before he came in to see me. I can not even. STAY AWAY. He's a crock of burning dumpster-fire-four-letter-word. He did NOT care how much pain I was in. He said I think you have achen - something syndrome. The doofus didn't even know how to spell what he thought I had!! He had to Google it. Do NOT take advice from this guy, or any Dr. that has to GOOGLE what they think you have. The diagnosis was achenbach syndrome, which was quickly debunked & re-diagnosed by my other *actual* health care providers I see. I complained to the front desk and the receptionist could barely keep her jaw closed she was in such shocked. She apologized and of course I let her know it wasn't her fault. I filed a formal complaint on this jerk and I have yet to hear back about that. The next day, I got a phone call thinking it was regarding my complaint. It was to schedule surgery!!! Uhhhhh...WHAT?! The scheduler says: you need surgery. They had the wrong patient even AFTER they verified my name & DOB! After this horrible incident, I was referred to Dr. Marek, who works out of the Edina location. He acted as health practitioners are supposed to act: caring, not bringing up age, friendly, TOOK X-RAYS, (helloooooo) resolved the problem, and offered follow up. Thanks Dr. Marek! Dr. Gesensway - you should not be allowed to treat people for a living. Go work somewhere where you don't have to care about people; since you obviously don't. read more

be sure you take time doing research on the surgeon you plan to use. I ended up using Dr. Hartigan, I believe this was more than he could handle and now my whole life has been turned upside down because of it. today i had emergency surgery with a different surgery center to clean up what he left behind. so now im not sure how I'm going to go on my honeymoon in 14 days that Dr.Hartigan told me would be no problem cause it was 3 months away from first surgery. false confidence is not a good thing be honest with people. read more

First day of physical therapy. I was greeted immediately by a "greeter" as soon as I stepped off the elevator. I was directed to the physical therapy desk. The person that checked me in had some papers for me to fill out. She directed me to the seating area and said she would bring the papers (I'm on crutches). I completed the paperwork. I was taken back by my therapist Eric. He was very thorough in the questions he was asking to help design a specific therapy program. We went through each exercise while he explained in depth what muscles we were targeting. We took measurements to judge progress. I was able to set up several session. I've done physical therapy at other places and this place by far is way more thorough and professional. The facility was clean and organized. My favorite was the ice therapy machine. Definitely a great way to end a great physical therapy session. read more

Twin Cities Orthopedics - Orthopedists Near Me - Maple Grove, Minnesota

Two times in one week, both doctors Gerlach and Fischer were unable to keep to their schedules. With Dr Gerlach, I checked in on time and sat in the waiting room for over 45 minutes before going to the front desk and asking how much longer and was told MAYBE another 20 to 30 minutes. I told him that he should have told me when I arrived how far he was behind instead of wasting my time. I rescheduled with Dr Fischer and asked at check in how far behind and he said 15-20 minutes, so I waited. I was called back 15 minutes later and then sat in the room for 30 minutes before I asked how much longer, and was told MAYBE another 20 or minutes. I walked out. Either the doctors are not capable of sticking to their schedule and/or scheduling overbooks. Will never go there again and tell others not to waste their time going and refer them to Tria Orthopedic who get their patients in at their scheduled time. read more

Hans a PA saved us today, Friday, May 6th. We wanted at Tria urgent care, in Maple Grove, for hours today to be given results of an MRI by a physician with no orthopedic training. After waiting we were told my adult son could not see a specialist at Tria until Wednesday expecting him to wait with a significant fracture that occurred Thursday evening. He had been to Tria that evening and told to get the MRI the next day and then a plan would be created. The only plan was to wait 6 more days to meet with someone. We drove across the street to the urgent care at TCO and Hans, a PA, went well beyond ANY duty, to get my son into a specialist at TCO on Monday at 00730. He did not even meet my son. He simply read a copy of the MRI results and made a number of phone calls. He showed us there were professionals who will do more than the minimum. We will NEVER return to a Tria urgent care!Because there was no orthopedic specialist there we could just as well been at any urgent care. We will be using TCO from now one. read more

Wish I could give zero stars. TCOMN is disrespectful, neglectful, and inconsiderate. Go get care somewhere where a team actually cares about you. read more

Sara Sipple was amazing! I had a very horrific thumb injury. She is a wealth of knowledge and very good at her profession. My thumb feels great for how bad of an injury it was, she gave me plenty of exercises and things to improve the range of motion, as well as strengthening it. read more

My wife first started going here 6 months ago for a knee injury and has received less than adequate care. Misdiagnosis, unresponsive, neglect, the list goes on... If your schedule doesn't work for physical therapy, too bad. Doctors tell you to call and get your MRI results but that is inaccurate, you have to have an appointment (Thanks for letting us know because we wasted an entire day waiting for a call even though my wife called you 3 times today!) We hate this place so much! We hate their lack of care. If you aren't a multi millionaire professional sports player they don't give a sh!t about you. read more

My first...and last...appointment w/Dr Arthur was April 24, 2019. Confrontational....I dont know why. Dr gave me cortisone shot in my injured right knee. Today is May 11, 2019 & still NO improvement. Knee & right calf pulsates continuously. Its throbbing & pounding in same spot in my calf. I will be contacting a different doctor. read more

Not a great first impression with this clinic. My 11-year-old daughter injured her hand while on vacation in Hawaii last week. We went to an urgent care in Waikiki and were told she has a fracture in her hand. They put a splint on it to stabalize it until we could be seen at home. We went in this morning for the appointment and Dr. Dahl either chose not to read the notes from the urgent care or dismissed them and then missed the fracture on the x-ray. It was only when I questioned him, stating that the first physician had told me where the fracture was, that he caught it. He would have sent my daugther away without the cast she needed if I hadn't said anything. He did find a second fracture in her finger (missed by the first doctor at urgent care) and said her two fingers needed to be buddy taped so the second fracture could heal. Yet when the woman came in to cast my daugther's hand, she didn't know anything about buddy-taping the fingers. Again - if I hadn't asked, we would have left without the proper treatment. After getting the cast, I stood in line to see if there was anything else I needed to do before leaving and the woman at the front desk said, "No - you're good." After I got out of line, I realized we needed a follow-up appointment. Would it have been too much for the front desk to ask if a follow-up was needed? I had to wait in line again (behind 3 people) to set up the follow-up appointment. Finally, they gave us a generic pamplet on how to care for her hand as we left, but nothing specific to my daugther like we received from the urgent care. Hopefully I remember the details so I can relay them to her primary care physician if that information is ever needed. This is our first broken bone, but I've had a total hip replacement done through Park Nicollet and they were much more attentive, detail-oriented, and better at communicating. We will see this through here, but in the future, I will most likely go somewhere else. read more