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Recommended Reviews - Twins Cake Makers
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18 years ago
I have heard many good reviews of Twins from people who have had cakes made by them. They have a shop - with tons of cake making ingredients and accessories as well as equipment to hire, and also next door is their workshop where they make cakes. I found out about them as they are the only place to stock cake tins in the shape of letters. They dont make them anymore and Twins offer them for hire at a cost of £1.50 per week with a £10 deposit. Very good service indeed. read more
18 years ago
I probably dont get the best out of this store as I am not an avid cake maker but I had had a try at it and I thought the store to be very impressive. It is full of goddies. A cake makers heaven and the cakes they make there I have heard are to die for. The shop is a bit cluttered but they have good prices and have everything in there that you could possibly wish for if you are baking a cake. They also have customer parking which is a huge advantage and great customer service. read more
15 years ago
The customer service here is appalling. Staff are not willing to help and talk to you as though you're an inconvenience when you ask questions. I can't understand why they seem to resent helping customers so much when surely this is their job? If anyone knows of any better shops that sell the same large range of products in or near Romford I'd be really grateful to know details. Thanks. read more
10 years ago
Went here to order a wedding cake but the staff are so unfriendly and not helpful at all. Going to give my custom elsewhere.
More info about Twins Cake Makers
67-69 Victoria Road
Romford RM1 2LT
United Kingdom
Romford
Directions
01708 761727
Call Now
Hours
What time does Twins Cake Makers open?
What time does Twins Cake Makers close?
Outdoor Amenities
Does Twins Cake Makers have parking?
Yes, Twins Cake Makers has parking options.
Why does Yelp recommend reviews?
5 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
15 years ago
I went down to twins today ..and found the lady behind the counter downstairs to be VERY RUDE and ver unhelpful it was as though she couldnt ne bothered...so why work there if u dont enjoy it? also she had a face of a slapped behind!!! She also got very stroppy with me and shoved past my 4 year old daughter which i wasnt impressed with. i was told something totally different by a lady upstairs but then they changed what they were saying. I suggest they should all go to have lessons on customer services as they have none at alll!!!!!!!!!!!!!!!! Im totally gobsmacked on how they speak to customers, I love twins cake store as i like the bits they do but i think they should get a whole bunch of new stafff B4 they have no customers!!!!!!! read more
15 years ago
I am very surprised to read the above reviews about the customer skills or lack there of. It is a pity as the shop in itself is a cake maker's dream and there are not many of those around these days. So far each time I have been there, the service has been friendly and helpful, although on a one-off occasion when accompanied by a friend I was recommending the shop to, the young girl behind the till seemed to find a problem in responding to questions asked, but I just put this down to her having a bad personal day which she should have dealt with privately. I think if people do have a problem with a member of staff in any shop, perhaps a word in management's ear would be better than running the shop down on the internet. read more
16 years ago
My wife makes cakes for family and friends as a hobby, she regularly needs tins, ribbons etc. We have bought a lot of things from Twins as it is close to our home, serveral times there have been faults with the goods we have been sold, when trying to return the items we have both had rude, arrogant and damn right beligerance in the face of a simple transaction that any other shop would easily deal with. I would recommend anyone thinking of using Twins to find an alternative, only use this shop if you absolutely have to. read more
15 years ago
I am a regular visitor and i think it depends on who serves you really. But i have to agree they need to train their staff to be more customer friendly. Since it's the only store that is local to Romford i don't know if they care or are bothered, since customers don't have much choice other than to go to their store. I think they have an excellent stock range and pricing is fairly competitive but they need to have more of a caring and helpful attitude towards their customers. read more
15 years ago
I have been going to Twins for the past two months and have found the staff to be very helpful. The shop is fantastic and stocks lots of products. You can also hire tins that come in all shapes and sizes for only £1.50 for a week. This is an amazing price compared to other shops. I have always had a pleasant service. read more








