MY FIRST REVIEW WAS TAKEN DOWN.. RED FLAG FOR THIS FACILITY!
My mother was specifically admitted to Twinsburg Post Acute to receive wound care and physical therapy.The wound was ordered to be treated every 2 days. Despite this, she was not seen by the wound physician for an entire week after admission. I had to personally contact a supervisor to ask why she had not been evaluated. I was assured the doctor would see her that day as she is only there one day a week. However, the physician was in fact leaving the facility without having seen my mother at all. Thankfully my brother happened to be present and stopped the doctor as she was leaving; otherwise, my mother would not have been seen at all that day.
In addition to this, communication with the facility has been extremely problematic. When I called, I was unable to reach anyone directly or leave a message. This made it impossible to advocate for my mother or address urgent concerns.
There have also been serious safety issues. On two separate occasions my mother pressed her call button requesting assistance to use the restroom and was left unattended for approximately two hours. After receiving no response, I had no choice but to contact the local police non-emergency line to request a wellness check. Only after police arrived did staff respond. This is deeply concerning and presents a significant risk to patient safety and dignity.
Furthermore, my mother was yelled a by an aide (Rhoda) after we had to complain about a strong urine odor coming from a room across the hall, which was so overpowering that it permeated her room. Rather than addressing the sanitation issue, she responded by disrespectfully yelling at her.
Regarding the wound care, despite clear orders for treatment every two days, this care was not provided consistently. I had to repeatedly escalate concern and " hold their feet to the fire" before staff finally addressed her wound. Delayed care places my mother at serious risk of further complications.
Another very concerning situation was the nurse that had administered an IV with fluid to address dehydration. However, the nurse that inserted the needle inserted it into her abdomen rather than a proper IV site.The fluids began to immediately leak onto her bed. Despite this, staff only changed the bedding and did not remove or properly address the misplaced line. The nurse then instructed my mother to lie flat on her back for 10 hours and was not allowed to move. This instruction was neither appropriate nor medically justified and caused her significant discomfort and distress. The handling of this situation was unprofessional and did not meet acceptable standards of care.
The overall environment at this facility reflects a lack of care, accountability, professionalism, and basic respect for patients. The repeated failures in medical care, responsiveness,communication, and staff conduct have caused my family extreme concern and distress. The level of care provided was so unacceptable that I cannot, in good conscience, recommend this facility to anyone. They don't even deserve the one star I had to give them in order to post my review. read more
