I recently had my car repaired at Sterling 'Autobody and was very pleased. The car was repaired on…read moretime and the car looks fabulous. They even did a wheel alignment while the car was there to make sure is was safe to drive. I would highly recommend Sterling Auto Body and have been referring their name to my friends. Staff were friendly and work was high quality. Thank you for the excellent attention to detail. Thelma, July 2025

Excallent customer service, took in a private claim to my rear door. Great job and good paint match…read moreup, cause it matters. The damage was 5 yrs old it's great my car looks new.

0 start! TOOOOOOOOOOOOOO EXPENSIVE! And they are scamer! Sall scratch, and cost 15000 CAD!!!!!…read moreinsane, They are just take advantages of ICBC

The service from the North Van location is untouched. The store manager,Sam Singh is amazing…read more Knowledgeable, understanding business with the insurance company industry. He takes the stress out of getting your vehicle repaired. 10/10

Had an awesome experience at the JB McDermott's Autobody shop that I took my parents' VW Golf to…read more Family owned business with friendly staff & fast service. Took off both side door mouldings. They noticed that the front one was loose too. Straighten out the really bent one & re-attached them. They did a really nice job & didn't even charge me anything for doing it! My parents were thrilled! They'll be more careful now & not open both doors at the same time Thanks a lot Terry! You guys rock!

I needed my car repaired after an accident, and the experience at JB McDermott's could not have…read morebeen better! Not only did they get the job done well and fast, they were also very courteous and friendly! To top it off, I lost my prescription sunglasses in the courtesy car, and they called me right away when they found them! The guy who cleaned the car must have been very thorough since I looked myself before I returned the car!

Tip Top Collision never disappoints! The owner of the company is very fair, honest and extremely…read moreprofessional. I was very happy with the service from beginning to end of my claim. The service car I rcvd was almost new and a pleasure to drive. My car was returned looking fantastic, just like new. Thanks again Paul!

I skidded on a blacktop hump off the alley beside my garage when we had snow on Jan.17th. The right…read moreside of the car hit the blue recycling bins and rubbed all along the side with a dent. When I tried to correct I hit the concrete post on the end of my garage which munched the fender above the right wheel. Honda recommended Tip Top, so I met with Paul after getting a claim number from ICBC. They said I have damage Insurance and no accidents or tickets so I hope they are fair, with my renewal. Paul's shop did a beautiful job, and I am hoping to get another 20 years out of the CRV, as we just can't buy a new one due to mortgage! He took a look and claim number, and told me a couple of weeks to order skin etc. It was exactly 2 weeks to the day! They did two doors, fender, and bumper on the right side with a perfect paint match!!! When I looked closer at the whole car, I noticed they dabbed some paint on the hood and buffed it. The paint rippled a bit from bird shit but now you cant see it! There was some mini dents on the hood from a bird pecking and they got rid of that too and buffed the whole hood! This was not a part of the claim and excellent service above and beyond. I fully recommend Tip Top and would go again but hope not!!! Geoff F.

Friendly, courteous and prompt service. They guided me through the process and regularly contacted…read moreme. I did not have to wait long. Once ICBC approved the claim the repairs were completed right away, The work was excellent. One would never know that I had a large scratch and dents along the side of my car. They did extra work beyond what the claim covered.

trying to locate a dear old friend in the days of Jack Williams. First, is Jack still alive?…read moreSecond, a dear friend of his, Gordie Macdougal, and I used to go to Arlington to see him race most weekends. I lost touch with Gordie and want to reach out and see if he is still alive and well. Anyone you can forward this to that might give me some insight would be greatly appreciated. Hope they both are still doing what they so loved to do. Thanks for whatever you can do Bob Tritschler Parksville,BC

Customer service is top notch. I'll direct friends to the Cambie Street location for reliable…read moreservice.

Great customer service. Let me extend loaner car because ICBC didn't process current info.read more

Recently purchased a used Miata for my wives birthday and found the whole experience exceptional!…read moreFrom the car being "gift wrapped" when we arrived to the parting gift for my wife before we drove off this was truly a unique experience. Well done!

Need them to return an email? Good luck... Have a question about your bill.. you get a better…read moreresponse talking to the wall.. get quoted a price..count on the final cost being 25% more.

Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team