unbelievably disappointed with kirmac. I had to get my repair fixed under their warranty and am just back getting my warranty repair fixed. Didn't even cover my windshield so I now have paint overspray all over it. I will never bring my car here again. Such poor workmanship read more

One of the few places open through the pandemic ! They are deemed as an essential service-Transportation. So if you need your car fixed it will be fine. I was able to get work done on my vehicle and it was about a week but o had a rental car and it all worked out. The staff was professional and accommodating. I highly recommend Kirmac. read more

Fast, reliable, simple. I called to get an appointment. Brought in the car for the assessment. Angelo took care of the paperwork. Then I got a call back to schedule the repair. I told them my schedule, they worked around it. Then I picked it up when told me it'd be ready. Now it looks like new. read more

I can't say enough about this location!! The receptionist (Kathy) is amazing and efficient. She got the job done and knew what she was talking about to get me from start to finish. The car guys also know what they are doing to get the job done and get it done right to top it off they washed the car inside and out, they went the mile to get some really yucky film of green mossy stuff out of the crevices of the exterior of the van especially the top where the roof racks are!! excellent service knowledgeable staff and to top if off ... they make huge donations to Children's Hospital!! read more

I had a very minor stretch om the doors, Kirmac Collision Maple Ridge Manager Terry Tong had it fixed for me free of charge,

This place is a joke. At first I was really pleased that they could accommodate me and take my car in so quickly, but that was the extent of my satisfaction. I dropped my car off on December 21st and was told that it could take up to 2 weeks to repair due to the holidays and extent of damage. I was super understanding of that and told them I would happily wait. They assured me that someone would update me every few days regarding the status of the repairs. Great! 2 weeks in, not a single person had called me, and when I called to follow up they could not locate my car. (Excuse me - what????). They located it and told me it would probably be another few days. It is now January 21st, 31 days after I dropped off my car. I attempted to pick it up this morning and was very understanding of the staff's explanation of the repairs and the time it took to complete everything. Being in customer service myself, I know that it doesn't help anyone to come into these situations with a bad attitude. I thought it was all good until I actually went to check the car myself... in addition to floor mats and my auxiliary wire missing, the side mirror camera is still not working! Something that I had mentioned SPECIFICALLY on the work order! 31 days in and the repairs are STILL NOT COMPLETE. I'm currently waiting for it now after insisting it gets fixed today so I never have to come back to this place. Raging internally about this totally unacceptable situation. On top of that, the rental car they gave me on day 1 smelled so intensely of smoke that I had to go to Enterprise myself to request a replacement. All around super disappointing service. The only good thing about this place WAS the old manager, Scott, who was so professional and nice, but who no longer works there. I would give this place 0 stars if I could. read more

Thank you to Mark and the staff for the excellent job they did fixing my Chevy Spark after it was rear-ended. I would recommend then anytime to anyone read more

Walking into the reception first thing in the morning I was struck by the collegial buzzing through the place. The vibe was bright. The service was stellar. When I picked up my car it was sparkling clean and the work was done very well. The manager and receptionist Adrienne were especially considerate and accommodating. Santos (?) who inspected my car had easy old school manners an elder would be proud of too. It was well past closing time when I arrived to pick up my car. I'd had a secret hope if I walked by someone would be working late and I might be able to pay and sign off on the repair. Amazingly they unlocked the door, booted the computer back up and processed my payment with grace and smiles. Superb service and work. So much so that I wrote my first yelp review for a car service and perhaps the second one of my life. They were so authentically engaged in good service made me confident I'd return, if I ever have to (though I'm keen to avoid needing more car repairs they make it a positive experience!) Way to be a great manager and inspire a team of committed, courteous and charming staff. read more

** Update ** A day after posting my review, the Manager of the Kirmac Vancouver location at East 1st Avenue contacted me. We had a good chat about the incident. He undoubtedly had seen my online review, but despite this his concern seemed genuine. He admitted their errors, asked if there was anything they could do right now to help me out, promised better training for their staff, and offered to help me out in the future with any insurance or non-insured bodywork that I may need. He also gave me his direct cell number. While this doesn't totally erase my experience at Kirmac, it does make me feel much better that this company does care about customer service. I hope their 'glass expert' from my experience gets the training she needs. read more

Great warm and friendly service from the receptionist. Came in for a chipped windshield. Amazing value! $20 donation gets you up to 3 repairs for a chipped windshield. And all proceeds go to bc children's hospital. The repair took about 20 minutes. read more

I got a tiny rock on my windshield and Kirmac filled it , to stop spreading. Free of charge...I'm impressed with their customer service...I've gone to them before. I recommend this business to anyone... read more

I had an extremely positive experience with Kirmac Collision in Vancouver. When deciding which shop to go to with my vehicle, I had an estimate done. While at Kirmac I was able to see the different areas that the car would be going through, including the paint shop, the body shop, etc. Every area was spacious and very clean and bright. Each employee in these areas greeted me. It was a very calm and positive environment. Adrienne, at the front end, took amazing care of me. In spite of the business of the shop, each employees at the front end knew my name when I returned to pick up the car. Really great customer service and atmosphere in this shop. And the car repair? It could not have been better. Obvious attention to detail and excellent work. I have no hesitation recommending this shop. read more

I do not recommend Kirmac Collision. They are efficient at what they do - but no more than that. They do not follow up or care whether their customers are satisfied with the work that they have done after they have been paid. They are busy and I presume all from ICBC claims. My whole ordeal took place over 7 months. No thanks to Kirmac. But thank you to Ben at H-Tech Motors in Richmond and West Coast Frame and Alignment. If you have time to read further, this is the story... I unluckily got into an accident last Halloween. A car swerved into my lane, hit my car and forced me right over a curb and into a street sign. The car straddled this curve so it could not reverse or move forward. When a tow truck came to get it, it had to pull it over the raised curve scraping the whole undercarriage. I had decided to have it towed to Kirmac in East Vancouver as it was located close to my home. There it was also inspected for my ICBC claim. #1) When I met the individual inspecting the damage on my car at Kirmac, he led me to my front license plate. He flat out stated, "This is a bullet hole." Not in a joking way, might I add. I should have left then and there. I said, "There is no way that it is. Why and how?" "There is a clean hole that goes straight through the plate". I responded, "That must have been something on the street sign that I hit. Like a bolt or something protruding from the post." The individual did not apologize for making such an accusation, and in my head I was thinking, "Am I being too sensitive?". I let it go but after the other experiences that followed at Kirmac, I should have followed my gut. #2) Kirmac repaired my car quickly and the desk staff was very friendly and helptful. BUT, A MONTH LATER, I started hearing creaking under the car when braking and accelerating my car. I took it to my trusted mechanic (whom I will YELP about later), and asked about it. He looked under my car but recommended that I take it back to Kirmac. He said my car was too new (around 30,000 km) to have such issues so it may be related to my last accident. #3) The manager of Kirmac (Khong?) is very confident, but you have to carefully listen to his words. When I went to see him regarding the issues that I was having, he introduced me to the mechanic at Gord's Autobody (Kirmac outsources to the shop across the street). I went for a drive with the mechanic and I explained the issues that I was having. He agreed that there was an audible creaking. He went to the manager and they secretly had a conversation. The manager then came to me and stated that because the right side of my car was damaged and repaired, maybe the other side needed to be fixed for "balance" BUT ICBC won't cover that because it was not the initial point of contact in the accident. I would need to pay for a new part and they would repair it, so I paid for the part and guess what - the sound reappeared in days. In fact, the creaking was getting louder and more frequent. #4) Two weeks later (when I had time), I returned to state that the problem was not repaired. The Kirmac manager, Khong, met me again and introduced me to yet another mechanic but this time stressed the phrase "customer pay" when talking about potential repairs. I rode with this other mechanic and he stated the sound he heard was definitely related to my accident. He was going to look under the car, talk to Khong, and find the source of the creaking. Three hours later, I returned to get my car. The mechanic stated that he found a nail in my tire, it was getting flat and the pressure was causing the car to make the creaking sound. He insisted my car was fixed. #5) I drove my car around and the sound was still there. I returned to Kirmac and the manager stated that he could not do anything about it and that it was unrelated to my accident. I get the sense was that ICBC was not going to pay Kirmac anymore to fix my car...so it was not a priority to find out what the problem was. He did not give a shit anymore. #6) I talked to my own trusted mechanic (Ben at H-tech) and he recommended that I go to a Frame and Alignment Specialist as the creaking in the undercarriage still persisted. I later brought it to Westcoast Frame and Alignment, they easily found a loose bolt and found the issue immediately. In fact, the job was so "easy" that they did not even charge me! THANK YOU WEST COAST FRAME AND ALIGNMENT!! Kirmac - no thank you for 7 months of stress. You even stated to my ICBC adjuster that there was nothing more that you could have done. WRONG. You could have taken the time to look for that loose part in the undercarriage. If you did or even cared to, you could have fixed it as easily as West Coast Frame and Alignment did. Customer service means a lot to many. Kirmac has none...H-Tech Motors and West Coast Frame and Alignment do. read more

I brought my vehicle here in March 2020 and had my hood replaced. After the work was completed, i had a concern that the manager, Kong, promptly dealt with to my full satisfaction. read more

My first visit to kirmac, I brought my car in and found both the staff and the service they provided was outstanding. Jordan at the front desk was very kind to me and gave me a lot of information about my car. The manager Kong is also really nice and he really knows his stuff! Came back to get my car within that week when they had washed it inside and out. Overall pleasant experience! I would recommend this auto body shop to anyone! read more

Great service! When you're going through the aftermaths of an auto incident and dealing with ICBC the last thing you want is a headache of a repair shop. The staff here were so professional: extremely attentive, detailed at explaining the process, and got me a rental car quickly (thanks, Enterprise as well!). The job was completed within the week as promised. And they have a lifetime guarantee on the work done. read more

I got my Toyota fixed here and they did a good job of course icbc paid for it because it was a claim, this time I needed a private job done and there were 3 different estimates that I need it of course 3 different parts since I wanted to choose what was in my budget and go for that first the first guy that check the car told me they can get it done no problem then he called the manager, he came outside look at the car and told me that he have to do all of it or he wasn't going to take the job and he told me that if I wanted to save money to go to the shop in from of theirs... I asked which one and he said on a condescending voice "that one with the Chinese writing " excuse me the job for my vehicle is over 2 grand that I was willing to paid right the sec. I don't know if that means "save money sr." Im sure I got rejected because the reparation was private and not a claim, I told them that it was my fault and they suggested to claim it anyways so they can charge freely ? I don't recommend this place and their customer service at all. Pd. I went to the shop their suggested and the owner gave me an estimate right there and took me for Tuesday order the piece and done ! 2,000 I think is fair for a 2 days job eh kirmac! i highly recommend the guys in front ! read more

I had the pleasure of meeting Manager - Grayson Sung, who was very helpful, service oriented, and professionally knowledgeable. He went out of his way to see I was taken care of - A great first impression. Thank you, Ryan Spick read more

Have to disagree with the positive reviews on this location, based on my experience with them. This is the gang that couldn't shoot straight. Broken driver's side mirror. Took the vehicle in on May 26 of this year (2 months ago), filled out all that they wanted filled out.....then waited. 2 weeks turns to 3. What is up, says I? Did you bring your claim to us, says they? We can't seem to find it. We will call you later today when we look into it. Later today turns into 2 more days when I call them. What is up, says I? Oops, so sorry, says they. Need to order the part. Will be $73 in total. Part will take 2 weeks to arrive. Will call you when it does, says they. Call comes later that day to say, looks like more like $350. I call Toyota, says part is $55. I ask for the Kirmac quote, they send it, says $73 with labour. Which is it, muses I. Not sure until we get the part, says they. We will call you. One month passes. They don't call, so, I call them (again). What is up, says I? Will call you back when we find out, says they........Oops, they say, the order was put in but not processed, will call you in 2 days. 2 months now to replace a broken mirror. No one calls and they don't seem to know anything about me when I call in, with claim number, licence plate, details of the prior dealings and commitments. I could have a new car built piece by piece quicker than having a piece of glass replaced by these folks. If you want to wait and be required to push things along on your own, by all means, use these folks. I can't even comment on the quality or otherwise of their work because I am still waiting, and waiting, and waiting......... read more

in the last 2 years i have used these guys twice . The customer service is 5 star .Micheal was always keeping me up to date both times. I recently went back because i noticed some coating of the paint peeling off he took a look and said no worries this will be under warranty. He was so concerned that they didn't have a courtesy car right away for me but assured me it would be done asap. He called a few days later and apologized that it would be an extra week for a courtesy car which was totally fine with me , The fact he cared so much was worth more to me .This place truly gets customer service !!! read more

As a woman with a history of bad experiencing getting my car worked on, I can't believe I'm saying this: I LOVED going to Kirmac! The customer service was fantastic and made all the difference. Warm friendly smiles at the front desk, patiently answered all my questions and concerns. Jordan (my adjuster) was fantastic to work with. Thorough, knowledgeable and also patient in answering all my questions. The manager even came over to check in on my case & he was so friendly and approachable. I felt respected and like they go above and beyond with all their clients. Prompt completion of my car, with phone updates the whole way. And bonus my car was spotless when I got it back. AND a lifetime guarantee on their work! Kirmac you are THE BEST. read more

Nightmare continues. My truck was broken into and trashed causing thousands in damage and I had backed into something which was my fault. So I drop it off and two or 3 weeks later pick it up to find the Stereo installed crooked , the bumper was an inch or two crooked . The back up sensors didn't work the back flip cover was crooked and they promised to touch up the front bumper with the extra paint from the bodywork which they didn't do. Obviously I brought it back and it was a battle to get them to accept any responsibility for anything . He said the crooked bumper was because they got the wrong bracket but installed it wrong anyways. No apology or nothing . I'm a contractor and need a truck which they wouldn't provide for my convenience . They fixed everything except when I picked it up the backup sensors didn't work immediately after getting home . I called and dropped it off again . They tried to fix it , sent it out couldn't figure it out then called me saying I didn't pay for it so they aren't going to fix it! Then after saying obviously you need to fix the sensors and arguing back and forth they said they would do it . They ended up changing the wiring and calling me saying they finally fixed it yay! Get the truck home and it doesn't work . Now I'm really pissed . I call Nissan and in 3 seconds they say no wonder it doesn't work they need to recalibrate it and kirshmuck doesn't have the software to do that! Now I'm weeks with no truck driving back and forth missing work , pissed off and don't want them near my vehicle for obvious reasons . So I tell them I want them to sign something saying they will reimburse me to recalibrate it at Nissan and compensate me with a gas card for my trouble. They won't , they wanted me to drop it off yet again and take a car when I need my fricken truck . So the new wiring wasn't even necessary. The battle continues Unbelievable read more

Superb customer service, every step of the way. Repair done much faster than I anticipated. You can see that the customer focused approach is the culture there. Would certainly recommend them read more

Very friendly service!! No high pressure sales, they are honest about what your actually needs. Amazing!

There was a delay in the replacement of my window, but the manager did a good job of handling the situation and making up for it.

I've had great experiences at the other Kirmac location in Richmond so thought I'd try this one. Although they were friendly both on the phone and in person, I received incorrect information on the phone and after driving there was told that they couldn't help me because it didn't work well with their procedures, and to come back in two weeks. This was after an accident and driving was quite painful, so after going back and forth for a few minutes with no proper resolution, I decided to take my car elsewhere. The other shop was able to tell me right away that it would likely be a write off and I needed to take it to the claim centre. On another occasion, my husband was told they would call him right back and then heard nothing. Seems like customer service is not a high priority...not impressed! read more

Wow how nice! They couldn't fix our broken window but patched it up and cleaned up all the glass no charge! They were all friendly and nice and Scott was so helpful !! Would recommend. read more

Have had service at this Kirmac in the past so I didn't hesitate to go back when I thought my bumper had been vandalized and I saw several huge scratches on my rear bumper. I had been emailing with Khang (Manager) and he suggested I bring it in for an estimate. He took one look and told me it wasn't a scratch but a surface issue (marker or heavy wax something) I swear I felt a ridge and the exposed colour looked like under coat. He didn't hesitate to take my car into the service area and removed the "scratches". No charge and took less than 30 minutes from the time I walked in till the time I drove away! I was fully prepared to pay for a touch up paint job and would have been none the wiser. My hats off to Khang for his honesty and his team for their amazing service! I am now a customer for life!! read more

From my first contact with this Kirmac location to completion of my job everything was dealt with in a very professional and friendly manner. The job was completed within the timeframe that was quoted and there were no unexplained or "surprise" charges on my invoice. Thanks for the great customer service, it really does make a difference. read more