I understand how expensive and emotional it is to take a sick fur family member to an emergency…read morevet. We had to do this with our cat, Luna. I also understand triage in any emergency-vet emergency hospital or human ER. It's so hard to wait. That said, here were the things we were grateful for and knew they did a good job; reminded us it is triage. Listened intently and asked questions. Answered questions we had. Gave us an estimate and explanation of tests, scans, bloodwork, etc., and would let us know when we were nearing the top of that estimate so there were no surprises and always our choice on what to do next. Two different veterinarians worked on Luna's case. I would receive calls from them regarding their latest findings. I want to thank them. But I also especially want to thank the techs who also helped keep her as comfortable as hissy and miserable feeling cat could possibly be made. At the end of this mysterious battle of not knowing what on earth made her so sick, and ruling out every possible thing we could, we all did our best and worked together. And she made it through- which of course was our concern. Yep, we brought her there two times within the week. Yes, she had to wait one of those times to be seen by a veterinarian because other more emergent cases came in. It was hard knowing that because she's ours. But they kept monitoring her even during that time. The only small gripe I had was one older woman at the front who seemed impatient and kind of cold. But I ignored that as I figured she could have had a rough day. However, I hope she realizes the impact that can have on others, bad day or not- because our bad day is taking our pets in and being scared out of our minds we will lose them. Take a breath on a break and realize the positive impact she could make. Thanks for saving Luna. Thanks for the compassion-even though you see so many people's fur family members-you still understood each one is important to each family. It meant a lot. Keep doing that.

I brought my cat to Red River Emergency Animal Hospital because he needed urgent care. I explained…read moreto the staff that I was low‑income and asked about their fund program that is supposed to help families in financial hardship when a pet needs treatment. Despite this, I was repeatedly told we "did not qualify," even though no one asked for income information or made any real effort to evaluate our situation. They refused to treat my pet unless I could pay $600-$15,000 upfront. Because of this refusal, my cat's condition worsened and his life ended tragically. I begged the veterinarian to help him, knowing he only needed a simple procedure to remove a stone, but I was told "nothing could be done." This experience showed me that this clinic prioritizes money over animal lives. I hope others are aware of how they operate, because if you cannot pay their high upfront costs, they will not provide care -- even in an emergency.