We have used Fetchers for several years and our pets typically come home with minor issues - eye…read moreinfection, ear infection, kennel cough (once), but our recent visit was SIGNIFICANTLY different. After a 5 day boarding stay, our large dog came home with a partially ripped out toenail, red and inflamed toes on another foot, an eye infection, an ear infection, and punctures and deep tissue bruising on his neck from an e-collar. After a very expensive visit to the vet, we learned that he also has a staph infection on his feet and neck. While I understand that minor injuries can and do happen when dogs play, these are outside of the realm of what I would consider acceptable. Shannon, the manager, was responsive and accountable, which is why I am giving a two star review as opposed to one star. Her communication was professional and she followed up daily to check on our dog. Jack, the owner, was accusatory and went so far as to suggest that we caused the injuries to our own dog. He spent 40 minutes telling me that they have excellent quality control and that their staff finds injuries and doesn't cause them. At one point I had to get my husband on the phone to attest to the fact that he removed our dog's e-collar the day of pickup, which is absolutely ridiculous. When Jack asked me how I knew that the injuries happened at his facility, I responded that our dog arrived without injuries and was picked up with injuries. I am not sure that it can get more clear than that. I am hugely disappointed in Jack's refusal to take responsibility or handle my concerns with even the smallest amount of compassion. He swiftly and effectively removed any consideration I had of continuing our boarding relationship with Fetchers. This whole ordeal has cost us nearly $1,500 and begrudgingly Fetchers has agreed to pay $554 of one of the vet bills, as well as a credit on account for a future visit. Jack was condescending, insensitive, and refused to take any sort of accountability for my dog's injuries. If you choose to use this facility, beware.

I would absolutely recommend fetchers to anyboday! I take my German shepherd there for training…read morewith Katie and for daycare. fetchers is amazing

I brought my long haired Chihuahua (trim/grooming) and poodle-Chihuahua (full cut/grooming), at the…read moresame time and had them both done in 1.5 hours. the groomer is professional, efficient and loving. my dogs had no stress when we picked them up. we already booked our next appointment

If I could give them zero stars I would. I tried to adopt a cat from them who obviously needed a…read morehome. They were rude to me and treated me like I was trying to get away with something, and like i was not good enough to provide a loving home for this cat. Pardon me for wanting to help an animal. Maybe ypu can go ahead and keep them all in cages. Forget you. I have space, time, and plenty of resources to have given this or any cat a loving home, is this not what your supposed mission is? There is something wrong with this organization.