My experience with the Two Sues team (Sue Wahl and Sue Miller) mirrors that of Andrew and another excellent review on Trulia. I have nothing personal against them but I will relay my experience with the Two Sues. They really do not care about selling your house but will rush to have you sign a realtor contract and basically leave you to fend on your own. I should have known when Sue Miller arrived late for the initial meeting. I had to introduce myself constantly to help them jog their memory on who I was whenever I called; I felt like I was in the Adam Sandler and Drew Berrymore movie 50 First Dates. I guess this is to be expected to a certain extent but after 8 months one would think you would know who someone is by their name without having to report the house address each time. My wife and I had to constantly ask if the "team" followed up on visitors whenever someone left a very favorable review after viewing our house. If I was a realtor that is what I would do but the Two Sues employed a VERY passive approach. My house had 2 groups put down earnest money; somehow I never saw that money. Sometimes it seemed like they only wanted to deal with realtors within the Comey and Shepard group as the lack of followup with others was nonexistent - unless I asked them. My house was sold to someone with a Comey and Shepard realtor. I would not recommend a two realtor team to anyone due to this learning experience. When one Sue decided not to interact anymore, I was pushed onto the other. That really dissipated the relationship that is supposed to occur with buyer/seller and agent. My thoughts of them not doing what they were supposed to was validated when I asked for a reduction in my realtor fees in which Sue Wahl agreed but upon closing I was instead awarded a home warranty after being handed off to Sue Miller. Another "benefit" of having a two person team I guess, easier to push things aside or let them get lost in the shuffle. You will get the , "Let me get back to you after talking with the other Sue". Think good cop, bad cop routine. If your house is on the market for an extended length of time like mine was then beware of another tactic in which they tell you someone is really interested at the time when your contract is due to expire. This in effect keeps you from switching to another realtor. We were about to switch but somehow someone became really interested, they were another Comey and Shepard client. i also had the situation where the title company was not aware my house was in a HOA. At the third and thank God final attempt of closing, I was handed off to their administrative assistant. I had little interaction with my realtors after the earnest money was paid. At the day of closing I did not get a call other than the buyers were curious where the keys to the house were located which I mentioned the location to the Sues on countless occasions. Bottom line, I have no confidence in either of the Sues to sell houses unless you have time and money. May my experience serve as a warning. Best of luck in selling/buying your house! read more

Here's an update RE a transaction w/ the BBB. The Sues responded with the following sentence (from a longer response) to my complaint with the BBB. "The rest of [the client's]complaints are completely unfounded." This was a very, very unfortunate thing to say due to the sheer amount of documented evidence showing otherwise. Here are a couple of examples of said evidence. Regarding the stop payment statement (which is totally inaccurate), here is the sequence - May24th, I initiated contact with our agents and the buyer's agents to let them know we'd still not received the check. - On May 25th, Sue Miller responded suggesting a 'stop payment' happen and then resend the check. - On May 27th, Karen Taylor responded stating that she'd send the check herself but had not been provided an apt #. I responded back the same day stating that I'd like to get this resolved as soon as possible and suggesting the following: "If, by Thursday @ 2.00 PM CST we still have not received the check, I would kindly ask for you to either request a new check from the buyers or propose an alternative for getting the money to us. It can be wired (happy to share our bank info with you), sent via Western Union, transferred directly into our US Bank account...whatever you think is appropriate. Whatever the case, I would like to ensure that it is either in our hands or in an account by no later than Friday the 30th or Saturday the 31st." We eventually agreed to wait to see if the check was returned. - On June 2nd, the buyer's agent sent an email stating that the check was returned to to her office. She agreed to bring it over to my parent's house and proceeded to do so. I would like to point out that it was the original check written for the incorrect amount. The buyer did not intentionally short the check; that was the amount they mistakenly written at the closing, which would have never happened had Sue Wahl A) showed up at the closing or B) conveyed the correct amount to any of the parties involved in this transaction. As indicated previously, Sue Wahl did write a $25.00 check to cover the difference, so that is corrected. Regarding the 'incorrect information on the property brochure': The following line is quoted from an email on March 15th, 2014 from Sue Wahl: "On the front of the brochure it says hardwood under carpets...Can you line that out? We will make new brochures the first of the week. Thanks." Regarding mowing the lawn: - May 5th, received a forwarded email from assistant stating that the buyer was concerned about the yard "and wondered if they should cut it or if a service had been contracted since the house was vacant." - May 5th, the relevant part of my response regarding the grass: "We'd cut it on Sunday right before we left. It can usually go for about 2 weeks depending on the rainfall, etc. We didn't plan on having it cut because of that. He's (the buyer) is welcome to come over and cut it if he likes. - May 21st, received a bill from the assistant with the note: "Andrew, I hope you agreed to this?" - May 21st, after reminding her of my response, I received a follow-up on the same day, which stated: "The Sues will handle the payment for cutting grass on Springridge." When I last spoke to the buyer via phone on June 3rd, he had statedt he had not been reimbursed yet. This may have changed, but I would not know. Regarding the title company debacle: - May 14th, I reached out to the team with the following: "I wanted to drop a line and see if you'd heard any progress on the finalization of the closing documents. With closing this Friday I want to make sure we have plenty of time to sign everything and get it notarized." - Assistant forwarded to title company on May 14th with the following: "Stacey.....F.Y.I......this is a out of state seller.....needs doc's sent to him in Texas." May 14th, response from title company (Stacey @ Oxford Title): "Oh my god - I had no idea! I best get on it!!!" - May 14th, response to us from contact @ the title company: "I just realized that you are out of town so I apologize for not jumping on this sooner. I will email the documents shortly; you will need to sign them in front of a notary. I will include a return UPS air bill so you can get them back to me." Regarding not showing up to closing/showing up late: Unless the buyers and the buyers agents are lying, then I know for certain Sue Wahl did not show up and in her place was Sue Miller. Unless the buyers and the buyers agents are lying, I also know that Sue Miller showed up 15-20 minutes late. Regarding not showing up to closing/showing up late: Unless the buyers and the buyers agents are lying, then I know for certain Sue Wahl did not show up and in her place was Sue Miller. Unless the buyers and the buyers agents are lying, I also know that Sue Miller showed up 15-20 minutes late. These are the kinds of people you'll deal with... read more

I relocated to the Cincinnati area in November 2014. My family found the perfect house in Maineville and we have been very happy with the area, schools and neighbors. Unfortunately, my home closing did not go very well. The first post-closing issue was discovered a year ago December 2014 when it turned out I had inherited undisclosed HOA fees for an addition $1,050 annually. Even though my real estate agent with Comey & Shepherd apologized for the non-disclosure, I agreed to just take it. Unfortunately, that was the smaller of the two post-close issues. In October of this year, I received a tax bill for $9000 from my mortgage company. In other words, I am to pay $9000 in property taxes for a house I lived in for 45 days. The seller only paid $1100 for Jan -Nov. My real estate agent from Comey & Shepherd instructed me pre-closing that I would only be responsible for taxes on the lot. This statement was only accurate for 2013, but I bought the house in November of 2014. So I was only given a small credit of $1100 on my closing documents instead of the full tax credit of $9100. This has been crushing financially and simply unethical. Comey & Shepherd in no way represented me and in fact, provided inaccurate information in both cases of HOA and Tax. To date, Comey & Shepherd has deflected any responsibility to others even though they collected over $11,000 in commission. For what, a weekend of driving my family around. read more