Had a very heated conversation with the general manager. The past 3 interactions I don't think I've…read morehad a good experience with this stores employees or management. The past time they mentioned points being transferable between stores like adult retail shop uptown cheapskate. They don't tell you that you have to put that money on a gift card for it to be utilized at another store. They just let you show up to that other store and figure it out with their management, Then feigns ignorance and responsibility, wasting time, money and effort. This most recent time the disrespect was appalling. I showed up with four bins worth of items and offered to leave my bins, but the employee insisted that wasn't necessary. Had I known I would've received my items back in trash bags like discarded trash I would've insisted on leaving my bins. I brought my items in Clean conditions, neatly folded piles, in new clean bins, organized and disinfected. My items were retuned in bagged piles of mess. I called to speak with the manager bc I felt the level of care was lacking towards my items, the employee showed minimal expression which I can live with she can act like she has no empathy, I'm a grown man I don't need to be smiled at thats fine. Where I draw the line is treating my stuff like trash when it isn't yours yet and it didn't need to go that way. I could have left my bins, they didn't need to trash bag it out, they could have treated my items with more care and they could have been more empathetic to my complaint. This may seem small to a multi franchised store but to me this disrespect towards me and my items isn't acceptable. Like my attitude or not this was avoidable and if it's your policy, it's a bad one. If I'm the first, let me be the last. Be better ma'am's. i received a response from the business. I have already informed them by phone that I would NEVER be doing business with their company again so the retaliatory notice that I'm not welcome at the store is none of my concern. I said and I'll quote " you didn't have to treat my shit like trash, I had bins and could have left them ma'am" but I guess that's harsh. I love how your manager mentioned hearing the interaction but still chose to leave mid altercation. You said ma'am by phone to me you heard the conversation and left. So you ignored the problem? Tell your employee that you didn't care in the moment but was able to tell me off later and made sure to unwelcome me.

I haven't been back to this store in over a year because of how rude their staff was to me and my…read morefamily. They keep everything in bags, and apparently an older child before us had made a mess. As soon as we walked in, the employee immediately accused me and my 6-month-old of taking items out of the bags even though we had only been in the store for not even two minutes. It was extremely unprofessional and made us feel very unwelcome. The employee had black hair and glasses.