We took our RV to National Indoor RV Centers in March for several repairs and a couple of recalls…read more They kept the RV for nearly two months, and throughout the entire process communication was extremely poor. During that time I dealt with four different people in the service department because the point of contact kept changing. Getting updates was difficult and most of the time I had to repeatedly call, leave messages, or physically drive to the dealership just to get information. Even then, the responses often felt dismissive and unhelpful. I do understand that staffing changes happen and one of the service advisors is no longer there, but that does not excuse the complete lack of communication and customer service we experienced. What made the situation even more frustrating was finally picking up the RV after almost two months only to discover that the recall related issues were still happening exactly as before. We returned to discuss the problem and initially were told the technician drove the RV and everything was fixed. However, deeper in the technician notes it stated that Spartan, the chassis manufacturer, does not yet have a fix for these known issues. Apparently the problems are known and not considered unsafe, but no one communicated that to us before pickup. Had someone simply explained the situation honestly and proactively, this entire experience would have gone much differently. Instead we spent two months waiting, struggled to get updates, picked up the RV believing the issues were resolved, and immediately discovered they were not. We chose NIRVC because of the positive image they project online and through RV influencer reviews, but based on our experience the service department fell far short of expectations. The lack of communication, poor follow through, and failure to clearly explain unresolved issues made this an incredibly disappointing experience.

My issue with this organization was I was treated like a moron. I may have missed communicated to…read moreRachel my desires, but I didn't need that to be proved to me over and over again. She would not talk to me. She would not negotiate with me, she simply said the prices are set. I've been in retail for 45 years the last nine of it at an RV dealership and there's no such thing as set prices. Everything is negotiable and with that she started down the wrong path as far as I was concerned. All she wanted to do in concert in concert with the GM was to prove me wrong and that's detestable in a horrible business attitude. Secondarily there are two individuals that I would like to command with their attitude. Janne, the front receptionist fabulous very engaging very helpful and Kyle in service very informative very helpful Rachel and the GM not so much.

Devyn was polite, professional, and able to assist with finding what we needed to get back on the…read moreroad!

Do NOT trust the sales personnel as they promise everything and deliver NOTHING !!…read moreWe've been lured in TWICE with false hopes of ownership.

awesome folks - dedicated, responsive and friendly - they did a fabulous job. Dave was amazing - he…read moregave me consistent updates and was truly awesome!

Amazing experience! The team made the whole repair process easy and stress-free. My RV looks brand…read morenew--paint and bodywork are flawless. Great customer service and finished right on time. Highly recommend!

Cleveland is such a great guy helping me pick out the right Modular Buffy. Everyone is very…read morehelpful. Lucy was great in parts as well. Great place.

Where to begin... from the moment we walked in the door, we were treated with respect. James our…read moresalesman was absolutely amazing. He's answered every question and calmed our first time buyers nerves. The entire staff worked for us not themselves. Magnificent staff, everyone played a part in our purchase from sales to financing to the walk thru. All they want is for my husband and I to be happy and stay safe. We can't imagine a better, more relaxed experience. Thank you ALL for seeing us as people not just customers. We'll definitely come back! Photos coming soon. 5 star knowledge, professionalism, respect and kindness. The Allen's

Stole deposit do not shop with them. Was shopping for a rv but backed out 2 days after a deposit…read moreand was straight up told I wasn't getting my deposit back Unprofessional

My expectation when you are shopping for $150,000+ vehicle that you are treated nicely when…read morevisiting a dealership. I looked on the website and it was advertised that they have several Class B RVs by Coachman on site. The website evidently mis represents the inventory as Holiday is some sort of chain. We walked in the dealership and asked about the Coachman and a guy steps out of his office and says they don't have any. I said your website listed several. He said we have them in Houston. There was no offer to show the other class b models . Just rude. I would buy or order from them.

Brad and Ray at McClain's Sanger are two of the most professional, knowledgeable and friendly guys…read moreyou will ever meet. I had a minor issue with my 5th wheels lithium solar batteries and both men immediately responded to my call. I was given solid advice about correcting my issue and they spent time communicating with me and not rushing at all. They stuck with me until my problem was resolved which included a follow up call. I bought my 5th wheel over a year ago from McClain's and this company really does stick to their promise of being there for you like family. I can't express enough how much I appreciate the dedication this RV company has for its customers. If you looking for repairs, upgrades or purchase this is the place to go!

We purchased a 5th wheel, we have been calling and calling to get someone out to fix it, we get the…read moresame thing which is i'll call you back and no one calls back. We call back and nobody answers. We have talked to two Separate managers with basically the same outcome!! Very unhappy, not to mention the sales guy was a little pushy when buying to complete the sale before the 1st after we told him it would be the 1st or 2nd of that month... we paid for mobile service but still have not seen anyone!! I will be going in for that refund very soon!!

Went here to look at trailers and ready to buy. Sales guy walked us outside to look at trailers in…read morethe 100 deg Texas weather. After hanging with us for 15 min, he told us to continue to look and he's going to get info from his computer. 30+ min went by and he still didn't come out. So sweating like pigs we went to find him. He was with other customers at his desk and just left us hanging because he didn't want to be outside. We ended up going to McClains down the highway where we were treated great and we purchased our trailer. Terrible terrible customer service

Recently purchased a 2021 grand surveyor travel trailer through May's and the experience has been…read morefantastic. Completed the transaction via email and phone as we were traveling from out of state and knew exactly what we wanted. Joey, our sales rep was fantastic and he came thru on everything he said he would, plus more. When there was a problem with what Forest River advertised and what they actually put on the unit, Lisa, the manager made it right. As with anything, there were some things that needed to be corrected from the manufacture as part of the service warranty and Dave's service team (JT in particular) was awesome and timely. Would I buy from these folks again .. ABSOLUTELY. They really were A-MAYS-ING.

Had some body work done that came out without a flaw! Perfect result! Had some other coach work…read moredone that was finished quickly and when promised and was very competitively priced! This is my go to place from now on!

This is a wonderful family owned business that knows everything about RVs. They are easy to deal…read morewith and make you feel comfortable about buying an RV from them. Their sales and service are great. Talk to Neal, Raul, or Penny when you want your next RV. They will treat you right and get you into your next RV so you can have fun