My last appointment with Somerville dentistry, I was diagnosed to need three or four upper facial…read morefillings in my front teeth! I decided to change dentist for several reasons, but I thought it was interesting that the new dentist could not find a need for any fillings ! I'm sure they didn't heal themselves so I don't really know what's going on!

Mystery Bills a month after services and payments. Initially given documents that no additional…read morepayments were needed.

Just left my dentist for cleaning g and did I ever get the CELEBRITY TREATMENT...had my hands…read morewaxed, warm pillow behind my neck and a blanket to keep me warm. I was wondering what the SPA in the name meant now I know (they are starting back these services since Covid). And the Staff are all very Friendly. This lady does it all....SHORES DENTAL CENTER & SPA (My hands feels so soft...gotta find this machine LOL)

I am currently a patient with Dr. Shores. She is absolutely amazing, caring, and concerned about…read moreher patients and their teeth. Her facilities are clean, fresh, and it smells good consistently. Her staff is very friendly and polite. I have never experienced a rude moment. As far as billing is concerned, they are fair and will work with you if you have to set up a payment plan. I love my experience whenever I go there to get my teeth cleaned. Notice how I said experience...they will spoil you with warm therapeutic treatments and relaxation!! If you are looking for a wonderful dentist, please give Dr. Tanya Shores a try!! She and her staff are totally AWESOME!!

I have been cared for by the Riverwatch Dental staff for years. They make you feel at home and…read morecomfortable. Dr. Perpall is thorough and helps to problem solve when you have pain or concerns. He is really patient with me as I am deathly afraid of needles and takes time rather than jamming a needle in your face because he has other patients. His chairs also accommodate those who have had neck fusions! I also like the early morning appointment availability.

What a stellar customer experience offered by David Perpall, DMD and his staff! I highly recommend…read morethis dental practice serving adults and children. This place exceeded my high expectations. The friendly receptionist Frances was accommodating to book my appointment for a dental cleaning the same day. Then, Frances located rapidly my dental insurance. Moreover, Frances gave me the email of this business. So, my former out-of-state dentist could send my recent X-ray wings to save on unnecessary expenses. Prior to the time of my appointment, a kind reminder was sent by text message to my cell. Everything was pristine on-site. The luxurious waiting room was modern and soothing with grey touches and plenty of comfortable seating area. Complementary coffee, tea and chilled bottles of water were offered. There was also a TV screen, magazines and children's books. The bathroom were located on the right side of the reception. The competent, customer-oriented and pretty hygienist Brooke did a thorough and painless dental cleaning. I appreciated Brooke measured beforehand the depths of each of my gum pocket. After the dental cleaning and polishing of my teeth were complete, Brooke gave pieces of advice on how to improve further my maintenance routine: 2.1. I should diminish the amount of sugar consumed. 2.2. Teeth should be brushed with an extra-soft toothbrush at a 45 degree angle. 2.3. Each tooth should be flossed individually by being hugged in a C motion. Then, the knowledgeable, agreeable, honest and easy on the eyes David Perpall, DMD performed a visual inspection of my teeth. I liked David didn't try to sell me unnecessary services. This dentist seems to have the best interests of his customers at heart. This venue has convenient opening hours: you can book appointments as early as 7:00 am. You can park easily on their free parking.

I made an appointment with this place for me and my husband six months ago. The appointment is next…read moreweek. First of all, they don't even have me down, even though I filled out all the paperwork and have text messages confirming my appointment. Then they told me that they were going to be closed on the 22nd anyway so my husband can't even go. And told me the next appointment I can get is May or June. Don't waste your time on this place.

These people are a scam they charged me $600 just to look at my teeth which is a crazy amount if I…read morewould have went anywhere else my insurance would have covered the whole visit. They also have no plan of action after changing me 600. No referral to an oral surgeon to get my teeth fixed or anything. Wouldn't recommend and also like to add when I talk to the front desk lady on the phone before I came to my appointment I was told that I wouldn't have to pay anything out of pocket my insurance would cover it but then at the end of my appointment I was shocked with an outstanding bill.

My mother called me from this dental office today. She was given a quote and was told to request a…read moreline of credit from Care Credit so that she can have this dental work completed. She requested the line of credit, receive the line of credit and paid Aspen Dental the full amount for their services. She arrives for her appointment today and was told that they could not provide her with service because she has a balance of $485. She called me and shares this information and I asked to speak to the person in charge. The lady precedes to explain to me how my mother's charges for the services are $2,360, Care Credit had approved her for $2,400 and that my mother had paid the amount in full. At this point I'm confused, because the bill clearly has been satisfied, however, you will not provide her with the services that she has paid you for. The lady said that she would have to call me back. Before hanging up, I asked her if I could pay half today and half later so that my mother could go ahead and have the work done that she has ALREADY paid for in full. I was told no. I was told that she could not receive services until the past due, THAT SHE WAS NOT EVEN AWARE OF, was paid. A few minutes later, she had someone from the finance department call me. The person from Finance explained that my mother had work done in April that the insurance company did not pay, so the $485 was to cover that service. Now it's starting to make sense, however, what a terrible business practice. First off, if the insurance company had denied a claim, my mother should have been informed IMMEDIATELY. Why would you allow her to pay for a new service, show up for an appointment and then place her in a predicament to where she can only be serviced if she pays a pass bill that SHE DID NOT EVEN KNOW EXISTED? The person from Finance apologized and stated that they would not have refused my mother service and that they would have allowed her to set up a payment plan. Really?? This is news to me, because I just asked your coworker if my mother could receive the services THAT SHE PAID FOR IN FULL and if I could pay half on the $485 and pay the balance later and I was told NO. That was deceitful and in my humble opinion, VERY unethical. You placed the person, A SENIOR CITIZEN, that needed your services in a situation that, had she not had children, she would have been refused. My mother is on a fixed income and under no circumstances does she just walk around with a extra $485. You all should examine your business practices and do better because what you did today was again, UNETHICAL and DECEITFUL. You should have explain to her before she arrived that she had a balance, so that she could make arrangements to pay you. You also lied to my face and told me that I could not pay half today and half later. AND you lied to my face, AGAIN, when you told me that my mother could not receive services until the past due was paid in full. The bill is paid, however, I feel that it was my responsibility to share this information with the public. I would hate for some unsuspecting victim to arrive at your location and be in the same situation that my mother was in. What happens to the person who comes in and doesn't have family, doesn't have a savings account, doesn't have children or siblings that they can call or who just doesn't have?? Shame on you.

I did an x-ray last year and I got tooth pain in the back since then. It's been a year now. They…read moretold me it would go away I tried calling last year to let them know that I had that no call back. I came in April told them everything again they told me they will refer me . Dr O told me they will refer me since the x-ray came back with nothing. I called they told me no referral was on file and they couldn't prescribe me anything for my pain. Prior to that they never called me back for my invisiline I had to keep showing up to the office to get scheduled. Now I have a tooth ache and face swelling.

Dr. Vaughn has been amazing at providing my dental services for years. I've had my teeth cleaned…read moreevery 6 months for at least the past 5 years. I love that they pair you with a hygienist - so you'll have the same one every time unless something changes. When my hygienist left, I only had one bad experience, and they immediately paired me with my awesome new hygienist. Dr. Vaughn has had to fill cavities for me and the shots are painless. She had this weird little distraction technique and it works like a charm every time. They have heated blankets and TVs for your comfort. Her office staff is very good about having you in and out. Also - good with kids. My mini loves the dentist and they give great recommendation for dental care for the littles. My only con: they are not in network for most (if not all) insurance. I am ALWAYS overcharged - so I always have a credit on my account. They don't automatically refund your credit, they just let it rollover to the next visit. So chances are, if you ever switch offices and your not aware of how much of a credit you have - you'll be leaving some money behind. They are also a little pricey. But you know - it's hard to find a good dentist.

Travel nurse here. It's always a little hard to get in somewhere for just a routine thing. These…read moreguys got me in quick. Love that clean feeling after a teeth cleaning! Staff was sweet and great at their job. Can't say enough good things.

I've had a slight fear of the dentist since a bad experience, but please believe that doesn't…read morehappen here. They take such good care of you and yours at this office, that you'll start to feel like family. From the time you walk in, you're greeted with a smile. They understand and only want the best for your teeth and their health. Dr Bullard is amazing, but I have to say that my son and I absolutely LOVE Dr. Rose. She's so patient, genuine, and she listens. Her smile just makes you feel good inside. The entire staff is that warm and you just know that you're in good hands. They'll work with you financially- taking care of any claims and letting you know exactly where every cent goes. In this economy, that matters. They're great, and I recommend them to everyone.

Dr. Bullard and his staff are top notch ! They are very welcoming and never give the judgmental…read morevibe for people who were not blessed with perfect teeth. He has treated my children and I for several years and we adore him! Could not recommend him more!