Has been my go to store for 30 years, but during 3-4 visits over the past several months I have…read morebeen disappointed with the level of service and the hardware knowledge of the employees. I'm guessing it's due to the sad state of the labor market and wages. Today I needed some 15, 20, and 30 amp buss fuses. Since they move stuff around constantly, I asked the two cashiers in the front of the store where I could find electrical buss fuses. They didn't know what a buss fuse was, so I asked where their electrical supply section was. The directed me to the section where I was met by an employee. She asked what I was looking for and I told her buss fuses for an old pre-breaker fuse box. She didn't know what a buss fuse was. I explained what they were and what they looked like and she kept pulling joint fittings for electrical conduit pipe out of bins and asking me if they were what I was looking for. She finally told me if they weren't on the shelves of the isle we were looking for them, they didn't carry them. I told her I was going to look in other parts of the store and she left. I walked around the other side of the isle to a lighting section and found a large selection of all kinds of buss fuses. All employees in the store were kind and friendly. That was not the problem. The problem was none of them seemed to have any knowledge of inventory in the store, much less where specific items were located. To the store management: You are a speciality hardware store. You have items that can't be purchased at the big box home improvement stores. Please employ persons who have a knowledge of such items, or train the employees you hire who don't have knowledge.

8/3. Went to get key copied. 10.78. Gave cashier 100.78. She didn't know how to make change…read more Plus Westlake price on new locks are very high.

Customer services on 11/26/25 I was trying to buy smoke alarm and I had the defected one on my hand…read moreand showed the employee to give me the same like it and he gave me wrong one. What is going on Menards? This is not first time the employees are not cooperative. And I went to Ace Westlake they gave exactly what I want.

Overall the store is very well maintained and fully stocked. More times than not the service is…read moregood too. The cashiers are always friendly but the rebate department and workers on the floor can sometimes not be. Their outdoor is fully stocked with beautiful plants. This store has fabulous sales as well. I purchased this beautiful fern for $13 on sale!

Horrendous shopping experience today. There was only one employee in the entire store and they were…read morenot willing to help out, as they were manning the cash register. Whether this is because of the current virus outbreak or not, this lack of customer service is not right.

As soon as my friend and I walked in, someone was right there to help us find the flashlight I was…read morelooking for. My friend had found an LED flash light here, and I really liked it. I had not seen anything like it anywhere else, and so we went to Harbor Freight and they had them on sale. I really lucked out. The store looks more like a general hardware store, rather than one just focused on tools, so a good place to stop if you are near Parkade.

Placed custom order for front door with sidelight. Month later a delivery guy in a box truck is…read moregoing to attempt to move this huge box crate that happens to be broken, to a 2 foot depth lowering platorm. No dolly...anyone could see it was going to end in disaster, he agreed. So he said he would reschedule with help. Home depot called me, said they would uncrate and redeliver. Next day, same guy comes with 2 other guys. One guy sat in cab of truck, offering no help. Teo guys carried door off truck and my trim which was wrapped separately. Trim is scratched up, hickory brown color scratched off and also hole punched in it. Door itself, hickory brown color scratched off about foot from bottom right of door. I called Home depit, had pictures to send them...they agreed about replacing the trim but in regard to my $3000 door, they had to supposedly talk to vendor about any reimbursement. Then when I called back a week later, oh, waiting to hear back from manager. He said he sent his manager an email. I called back week later, oh, both are on vacation. Waited until back from vacation, no one called me. So I called again to speak w dept manager, John, he said he would talk to his manager and call me this past Saturday...no phone call. I even told him I felt like I was getting the run around...oh no, he wouldn't do that....hmmm. I didn't want to order a new door, it would take a couple months to get it. They are hoping the trim will cover it but still, 3 weeks later, going on4 wks, no new trim received....no follow up phones calls. This is the worst customer care I have ever dealt with and never thought Home Depot would be like this. Extremely disappointed, disgusted. $3000 for a door is a lit. Not to mention a week prior U had received another door, $1000, for our out garage entrance, foot threshold deep scratches. Hickory color that they attempted to cover up with a different brown colored paint, not matching....so bad. Bottom line, I suggedt not buying external doors from Home Depot in Columbia, MO

We're more than likely, probably will never go to this location again don't go to this Home Depot…read more They've been nothing but horrible since we tried to buy our washer and dryer and they are not Clear about rentals The Home Depot's in the city will allow you to tow things. This one absolutely will not do not recommend him. The guy at the help desk was not helpful and didn't explain anything about our return correction.

Such a cool shop. So many amazing local finds and also so many great brands they have curated. I…read morejust stopped in because the window display looked so great and was not disappointed. Such a great little place.

First, let me start by saying, when I lived in Columbia just about my whole paycheck went to…read moregorgeous jewelry from Poppy. I still have all of it and wear it all of the time (and get a ton of compliments). I was just back in Columbia and bought some new earings, two necklaces (one for myself and one for a birthday gift for a friend) and a print by a local artist for my boyfriend. It is a great place to get gifts for just about anyone. They have a wide selection of art, jewelry, furniture, ceramics. They also have a baby and childrens section (if only I knew more babies...). The service is immpecable and their gift wrap is adorable. Now that I live out of town, I do my fair share of online shopping/online drooling. They have a great website for it!