My daughter had my mower picked up. I am 77 and not in the best of health; she did not want me to…read morehave to work on it. The battery would not stay charged. I also needed new belts and blades. The mower was a Cub Cudet zero-turn. It was 8 years old. They came and picked it up. First claimed the battery was bad; when I pointed out I had bought it there, it was good. They said so much wrong that they wanted me to buy a new one from them. I said no. They did several things to it in the tune of $900.00 brought back after about 2 and a half weeks. The same day they brought it back, it was sputtering, and the engine was not running correctly. I noted it was far worse after they fixed it. One of the things that they said was wrong was that gas was dirty. So they put on filters, etc., to fix that problem. I decided something must be wrong with the filter; they had put in the wrong filter, and there were no clips on the hoses holding it on. Ordered a new filter, which only took me 24 hours for the parts I needed. They claimed they were waiting for parts because they were having trouble fixing it. When they returned it, it was not returned with my key. I'm not sure where they found this one, but mine was marked; the one they gave me was hard to use, so I had to order another one. I have been in the store several times. If you are dealing with the repair department, you will always have to wait for 40 to 60 minutes. They never give you the same answer. They need someone who knows what's going on with a repair at any time. It takes many explanations forever to get anywhere with them. Oh, and by the way, I still have trouble with having to charge the mower every time I use it. No, I would not purchase or take any implement to be fixed. On a side note, while I was sitting there, an elderly lady asked about her mower. The salesperson told her hers was no good and was trying to sell her a new one. He then told her they would sell her old one for her. Hmm, if it was no good, why sell it to someone else? Very hard to find someone to work on the mowers, but I would definitely look elsewhere. They were not pleasant, nor was I.

The counterTech was so helpful today. 30 minutes prior to closing and he took the time to make sure…read morewhen I left my weed eater would be back in service. This type of Customer Service is hard to find in today's environment. THANK YOU FOR making me feel important and getting my Stihl product back in service!

Luke came over twice- just fixed my husbands mower - great pricing, very fast service and…read moreprofessional- support your small local business - this guys the real deal ya'll - thank you Luke

Luke was prompt and did a fantastic job! i will use again and refer all my friends- thanks Luke!read more

Was fast and fair . Amish values and thats a plus incase you didn't know that. Think I have it…read morecovered

There is a lot of competition for your business when it comes to lawncare equipment. Big box stores…read morecarry everything you need at competative pricing, but no servicing... Other Lawn & Garden stores offer competative pricing as well, but poor to mediocre customer service. The main thing to me is customer service. At the end of the day, it's the only thing businesses have to offer to set them apart from everone else. It's what doing business is all about. And Joe's has been terrific I bought my lawn tractor from Joe's, and I have it serviced every year. They're fair and knowledgable, responsible and prompt. And, its a locally owned company. I highly recommend doing business there.

Very prompt and responsive. He brought our mower back within 4 days, all fixed and looking and…read morerunning better than when we bought it!

We had our 2 lawn mowers serviced. Fair price, professional and quality work, quick turn around…read more Wonderful company to work with. Highly recommend.

Boy is this guy and honest Joe. He'll professionally diagnose the issue. Fortunately my issue was…read morea simple fix costing just a few bucks and he just charged me a bit of time and just a few bucks for the part. He didn't make much money off of me, but he earned my business for life. Other guys would have made up something else to gouge the bill, but Dustin is an honest man. He won't charge you for something you don't need! I recommend him to everyone.

Beware of D&M Small Engine Repair LLC & the owner Dustin Ables…read more I'm making this post in an effort to hopefully save someone money and time by avoiding doing business with a local company that I hired to repair my mower and totally botched the repair job and he won't stand behind his work. I hired Dustin Ables, he owns D&M mower repair located in Sharpsville. My riding mower had noise coming from one of the arbor / spindles. He replaced that whole arbor / spindle assembly with a "replacement" part. One that was definitely wrong for my mower. It failed and started making noise. At that point I decided to look into his repair. I found that the whole assembly that he installed wasn't even close to what the OEM part was. There is 3 inches in height difference alone between the arbor / spindle he installed and the one I had to purchase to replace it that was an OEM assembly thru Simplicity. It took a few trips to the simplicity dealer to get the mess figured out but it's finally fixed after replacing the correct parts. When I was doing the repair I also found that he rigged the pulley on the top of the spindle and it had came loose and it was causing the noise that alerted me that the spindle he replaced was not the correct part. Also while I was taking the spindle apart that he installed I found that he didn't even put any grease in it and I found a piece of a greasy rag inside the assembly. Pic of this is posted too. He charged me 261.85 for the botched repair. Over the past few weeks I tried several times to reach him via phone, text and instant messenger but he will not respond to any of my messages. He knows he botched this repair and will not stand good for his work. Dustin also did one previous repair on a bracket on the same mower just a few days prior which should've been my warning not to use him again. He told me that the bracket that was broken is not available anymore and he would reinforce the broken one and weld it back together. It broke within a couple of strips of mowing and he had to come and take the bracket off again and re-weld it. There was no reinforcement added (as he told me he would do) at all and his weld was obviously subpar and didn't hold. I found an OEM bracket online thru parts tree as well as one of the local Simplicity dealer for just under $11. He charged me $140 for this repair (which included putting grease in the original spindle that initially failed. I'm having my doubts he even greased it as he said he did. After the second time he "fixed" this bracket it loosened up and needed further attention. I repaired it myself as well. Thru conducting business with Dustin I have found that he is obviously not very good at repairing lawn equipment and is also not a very honest individual and is definitely not a good business man. I highly recommend everyone to avoid D&M if you're looking for someone to do repair work on your lawn equipment. I have tried SEVERAL times to communicate with him and he will not answer phone calls, text or messages thru messenger. Dustin had plenty of time to make this right with me and he failed to do so. Do yourself a favor and use a reputable dealer.

I bought a Ferris commercial mower from Shawn at Phoenix Lawn & Garden four years ago. ( Love the…read moremachine) Since then, I've had annual visits with them for service and parts (oil, filter,etc). Every time, I'm impressed how friendly & professional they are. This time, I purchased two very large belts, some oil and a filter. I took them home and installed them.........incorrectly. When I started the engine, it immediately shredded one of the new belts. Now, I'm 77 years old and its not an easy task for me to get up and down from my knees. So, I decided to load it on the trailer, swallow my pride and take in into Phoenix for them to install the 2nd new belt. Shane, Shawn's son, was exceptionally nice. He didn't even use the old standby "WE FIX DO IT YOURSELF REPAIRS". They had me going again in short order! It's truly a pleasure to find a company that really believes in good customer service after the sale! Jim Schlatter (the old one).

From the owner: We are here to support all your Bobcat sales, service, parts and attachment needs. Our experienced…read moreteam offers the level of industry knowledge and experience you should expect for your next compact equipment purchase. Call us today!

The staff members are very courteous and customer friendly. I highly recommend checking out this…read morebusiness that puts customers first!

Great customer service and support here. Bought a snow way used plow, and they treated me as if I…read morebought a brand new one from them. Fast service here. Kyle was great. Woulda given 5 stars, they didn't offer military discounts.

Justin was a nice friendly man. He said I'll have your snowblower up & running In 15 minutes!…read moreAlso ..Let me know to contact him if need be when he was leaving...He gave me a courtesy call letting me know that he was on his way. His price was fair... I wouldn't hesitate to call him for any small engine repair work I might need in the future. Truly a good experience for a change!

A husband and wife duo who are honest, efficient, considerate, and skilled. Justin and April are…read moreexceptional. April has a great sense of humor, and yet is skilled at scheduling and keeping in touch. Justin is super skilled at small engine repair. They were in and out quickly, on time, fixed my engine perfectly, and their prices were reasonable. They are booked, so be patient, but this is an amazing duo who are totally worth trusting with your engine repairs.

Fast and great service . Price was what they had communicated at scheduling…read more Would recommend

Not happy..I used this company from the suggestions of a few family members..Two week turn around…read moreand brought it back with a flat tire..200.00 to sharpen blades is crazy..Never again