I hired Clean Rite to clean and seal my tile floor/grout and to clean 3 bathrooms. They were fairly…read morepricey compared to others I called, and I expected to be impressed with their services as the reviews were good. They did a poor job cleaning the bathrooms, mirrors were streaky, missed a lot of areas including some dried plaster dust on the sink counters, etc. The grout looks better, but not as I expected. It seemed like the 2 young kids that were sent to do the job were inexperienced. I had to tell them to be careful not to scratch walls and furniture. I will say that they were friendly and courteous but it felt like it was one of their first jobs like this. I was disappointed, especially at the price that was charged.

We had clean rite work with us on a mold remediation due to a leak, they were quick to respond and…read morestart which we greatly appreciated. They also do a nice job documenting their work (if they ever actually send the certificate of completion). Where my complaint comes into place was the professionalism of there staff and fraudulent billing practices. The negative experience started when they came to remove some of their drying equipment. Myself and another adult were both at my home working. I had an appointment for that day but was waiting on confirmation of time. I was on a conference call with my door closed when I heard mens voices and footsteps in the house. I texted the other person and she said she was also on a conference call but heard it as well. It turns out their crew showed up without confirming, let themselves in. After that I was told they needed to come back and spray, then incapsulate the effected areas. Due to the other repair work being done this took about 2 weeks to schedule. In that time we got a $2000 bill stating the work was complete including the spray and encapsulation charges. They had not finished the job and seemed confused when we called and told them those steps had not yet been completed. They eventually realized the job was not done and the bill was being held until completion. When they came back to spray, the day started off with a phone call stating they were at the property and no one was home... they were at the wrong house. When they arrived they sprayed and stated we needed to call to schedule the encapsulation for the next day, so we did. A few hours later one of the workers came back. I asked him why he was there and he said he wanted to tell me his boss Tom didn't think they needed to finish the job. I explained we had the appointment the next day, he kept insisting that he thought they needed to finish but his boss didn't agree. I again asked him why he was there and he repeated his story. I told him if something changed with our appointment to have the office call to let us know because I was on a working. He continued to just stand there saying he was going to call his boss, he called repeatedly with no answer then said we just needed to wait 10 minutes and call again. At this point I insisted he leave. Once he left I called to confirm the appointment which was still scheduled. I then told the woman on the phone about the uncomfortable interaction, she just brushed me off saying he must have forgotten something. The next day the gentleman came back to do the work. I was working but tried to watch from a distance. He was encapsulating using spray paint. When he left I found my brick fireplace, tile surround and hardwood flooring covered in spray paint splatter. I immediately called and they sent the him back to my house to clean it up. I told him I was not comfortable and wanted someone from else as there as this was significant damage to my home. He tried arguing with me telling me all the splatter was already there when he started. Which it was not. The owner of the company came out to my house and acknowledged the damage, he spent 2 days scrubbing my fireplace and flooring, which left the finish on my entire fireplace destroyed and needing repair. We had the fireplace refinished which was time consuming and an extreme headache that could have been avoided. The owner Greg mentioned he would compensate to the damage and the repairs. We called to get are certificate of completion and were told the billed was now $3000, but they would take off $300 for the damage. This barely covered the cost of the materials let alone the repair time and aggravation. We said that would not be acceptable and my husband asked to speak to Greg the owner as he was the one that cleaned all the spray paint off the fireplace and floors and saw the damage. We then were told the bill was now $400 more, so our $2000 bill that turned into a $3000 bill for the same services was $3400. But they would take off $500... something seems super fishy. The cost is going up in price by the minute to compensate for what they are reducing for the damages. I believe that is called FRAUD.