This has to be the most unprofessional experience of any business I've ever encountered. Because we were not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer. read more

They sent a severely injured technitian to my house in fact he could barely walk. He was in no condition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened. read more

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Our tree damaged chimney was rebuilt perfectly. I appreciated the time and effort they took to match the color of the existing chimney brick color. Working with Kim, Ben and Joe made this an easy affordable fix. I will definitely The Original Chaney Sweep for any future chimney needs. Thank you all again. read more

We've been using Original Chimney Sweep for a few years now, and I can't imagine ever using anyone else. For every appointment, the sweeps have been courteous, professional, and incredible personable. They are so respectful of our home, using appropriate coverings for their tools and boots. They are honest and hard-working, never trying to upsell you on any services; they simply do what needs to be done and their experiences shines through their advice and workmanship. In addition to the sweeps who come to the home, the company offers personable phone service and mailing service reminding you it's time for an appointment or that one is coming up. I've had to reschedule in the past, and there was never a problem changing dates. Absolutely fantastic company! Can't recommend enough. read more

Excellent service. Very professional and great customer service. Highly recommend for regular cleaning or repairs. Very honest in their work and did a great job installing a cap on top of my chimney. read more

We have been using The Original Chimney Sweep for six years now. They are very professional from the office employees to the sweep technicians. The sweep techs are incredibly neat about their work, friendly, courteous and seem to take extreme care and pride in what they do. I will continue to have them clean our chimney at least every other year. read more

Excellent service. Use them every year. They don't try to sell you on services you don't need

I had the flue for my wood stove cleaned out 10/15/24. They do all of the work without climbing on the roof. The Technician was congenial, professional and he showed care for my home in the process. I feel it was a good value and would request The Original Chimney Sweep, Plainville MA to return. 4.5 stars. read more

found them on line and wanted a chimney cap put on..(that's all) they went out there did a full inspection which i did not ask for or want...after the inspection left a cost estimate of over $3000.00 when i had already done $3700. done in the spring by another company...told them they should have at least called me to tell me they would not put this cap on as i expected ....now have to pay $189.00 for nothing and something i didn't even want!! had another company come and will put the cap on said the original chimney sweeps out of plainville had not a basis for that estimate and were only after money from a woman who has no knowledge of the chimney workings!!! would never recommmend them and sorry i ever called them and when i talked to the owner..yeah said i guess he should have called! and yes should have just left. very dissappointing. read more

I found OCS here on Yelp and I'm glad I did! I was easily able to call and schedule an appointment to have my chimney swept and a cap installed. Because my chimney only vents a gas boiler the tech instead charged me for an inspection (instead of a full chimney sweep) which I thought was great considering I had approved the cost of the cleaning to begin with. The tech installed a 14" x 14" stainless steel chimney cap as ordered. Because my chimney is unlined - the tech quoted installing a clay chimney liner. While it is not in the budget at the moment - the tech didn't try to force the service on me, merely mentioned the added fire protection it would offer. They accept credit cards over the phone which made paying for the work a breeze! The entire process was quick and easy - I now have my go to chimney sweep!! read more

The Original Chimney Sweep - Before and after 14" x 14" stainless steel chimney cap install - Chimney Sweeps Near Me - Plainville, Massachusetts

Thank you so much to OCS for coming out. The whole process was simple, from scheduling, to getting an estimate and ultimately having the work done. Most importantly they came when they said they would, which shouldn't be unusual but is. I really appreciate the honesty the tech provided me (Ken I think it was). He fixed two things with my chimney that a lesser repair person might have tried to upsell me for no reason. read more

Love this company. The woman that called to schedule the appointment is professional while also being personable. D'onte, the technician, was on time, efficient, and like the office manager, professional and personable. Also, never feel pressured to add on unnecessary services. Don't know why, but I'm unable read more

I called to schedule a cleaning, and about 3 weeks before they were due to come, a flying squirrel came down my flue and could not get back up. It took hours to catch and release the poor little guy. When I called The Original Chimney Sweep to tell them what happened and ask them to plan on capping my chimney along with cleaning it, they moved up my appointment by 10 days to try to make sure no more animals came in. The chimney sweep arrived early on the scheduled day, he was neat, professional, and didn't mind when I opted for a screen rather than a cap. He capped both the fireplace flue and the furnace flue and photographed his work to show me upon completion. He also made sure that I had working carbon monoxide detectors in the house as part of his inspection. I am very happy with the service I received and highly recommend them. read more

Outstanding service and professionalism concerning my pellet stove amd chimney cleaning, maintenance and repair. Highly recommended

We have used Original Chimney several times. Reliable, easy to schedule, friendly and does excellent work. Wilmer was fantastic and did a great job! Highly recommend read more

Great service all around, from the initial scheduling to the service provided. They wore masks, were super knowledgeable and thorough. They answered all of my questions, fixed our flue issue and cleaned up after themselves. Price was exactly as quoted, no surprises. I'd highly recommend them and will use them again when needed. Great job by Adam and his fellow sweep! read more

Had to replace my chimney cap and got my fireplace cleaned. They were really responsive and because of a cancellation, ended up servicing the chimney the next day after I called. Solid experience. read more

We moved into a house built in 1971 and knew we'd need to do work on the chimney and wood stove. We were right and sadly went through the process of finding the right service to come in. The bright spot of the situation is how happy we are with The Original Chimney Sweep. Derek and his team came to our home and worked all day on a relatively complicated job, but they got everything done and explained what was happening as they worked and talked us through everything afterward. We won't use anyone else to clean our chimney going forward after this great job. read more

I can't say enough about OCS. From the first phone call, to our cleaning, everything was so easy. This is our first time owning a home with a fireplace and Joe from OCS answered ALL of my questions. I will not be using anyone else! Thanks again for a great experience. read more

Their estimate was more than triple what I ended up paying. Stay away.

This is a great family owned company! Very professional, always on time and always completes the job to my satisfaction. I find the company is easy to get in touch with and always answers my questions with sincerity and honesty and promptly returned my phone calls. One of the best! I would not go anywhere else for all my chimney needs! The prices are fair and competitive. I never have to worry about hidden charges. read more

Had a chimney flue cleaned today by Joe at The Original Chimney Sweep. He was on time, professional, courteous, efficient. Didn't try to upsell me on anything or scare me into some service I don't need. Just a good guy, great service. I'll definitely call again. read more

Amazing experience using original chimney sweep!! Used them for years to clean my fireplace. Also had them install my wood stove. They are very reasonably priced, prompt, friendly, and work quickly and efficiently. I usually get nervous inviting people into my home Im not familiar with. Within moments, you feel very much at ease when joe comes into your home. I'll never go anywhere else!!! read more

Called them out because we had water leaking down our chimney. Arrived on time, assessed the situation and let me know the cause and cost to fix. Once I approved the work they completed it on the spot. Also note that I had a roofer ask who pointed my chimney and commented the work was well done. Would hire again without question. read more

I asked this company for an estimate on my chimney. An employee showed up and took a look at my problem and then gave me an estimate for the job. He was at my house about 15 minutes and seemed very nice. When I asked for the estimate I was shocked that he asked me for $169.00 just for the estimate. This is outrageous. No one on the phone or in person told me their was a fee to look at my job. This is a ripoff. Plus the price of the job seemed outrageous as well. read more

We have been using Joe and the team for years. Nothing but an outstanding experience and results. We use the fireplace every night in the fall/winter and never have a problem. The team has also corrected a glazing problem that other sweeps had not been able to resolve. Wish all businesses were this good! read more

We had our chimney cleaned by The Original Chimney Sweep this morning, and were very pleased. They called an hour beforehand and asked if they could come early, which worked perfectly with our schedule. They were professional, pleasant, and quick. We'll definitely use them again! read more

I had them clean my pellet stove chimney but they did not reconnect the flange to the stove correctly. This lead to allowing the flue gases to fill my home and gave me a headache. The workman tried to fix the leak with metallic tape and a very poor job. All that was needed was to properly align the two flanges and clamp them together as designed. Today I pealed away the tape and corrected the alignment and clamped it together. Problem solved. You guys need to pay attention when dissembling and reassembling. Sorry but I will not recommend your company or use your services in the future. read more

From speaking with Lynn on the phone to the personal conversation and genuineness of Andy and Joe to the cleaning a my chimney and dealing with a lot of debris. Showing me and cleaning out the gas furnace pipes and installing a new chimney cap! Great price great work done quickly with a great attitude. There is a reason they have been around for many many decades! Found my lifetime chimney sweeps! Call them now if you need service! read more

We have used Original Sweep for almost ten years now and they are always professional, friendly and extremely helpful. I recommend them highly. read more

Poor customer service. Family business,and very defensive when confronted by customers.

Even though the work was fine (clean, professional), I would never recommend this company. I felt completely scammed. I found this company through Groupon. They were advertising $69 for a chimney sweep ("a $179 value"). The fine print did say "Extra fee for additional flues, stoves, inserts, and fireplace." We have a fireplace, but since a fireplace cleaning should normally only be in the $150 range, I thought the extra fee would be reasonable (perhaps $25-$30) and the groupon still worth it. But after completing the work, they charged me an ADDITIONAL $110. I asked the guy what a chimney cleaning would cost without the groupon and he said $179 -- the groupon gave no savings for a fireplace cleaning! While I admit I was naive for not inquiring what the "extra fee" would be ahead of time, an honest company would have said that the groupon did NOT apply to fireplaces, rather than implying that it was just a nominal extra fee. SHAME ON YOU! read more