Robin was so patient and helpful for my truck reservation. Am doing a cross country move and since Roanoke location is always so wonderful, I did the rental thru them even when a local company is here. read more

The folks here are very friendly and help you as best they can. Better pricing than competitors. Highly recommended!

The best U-Haul dealer in America! I pulled into this U-Haul because I had a concern about the the way my U-Haul trailer was connected to my vehicle and I had a 5-hour + journey. I had picked up the trailer earlier in the weekend from a dealer in the Blacksburg, VA, area, and my "gut" told me on the trip from Blacksburg, it wasn't safe. I went into the store and was immediately helped. The staff here is extremely friendly. I explained my concern to a gentleman, who it turns out was the owner. He immediately diagnosed the problem - the ball was the wrong size. I learned a valuable lesson - don't go to Home Depot - go to U-Haul. For practically the same price, you will get the correct sized ball and piece of mind. In 10-minutes I was on the road and the trailer was easy to pull. We encountered terrible storms on our journey but the trailer was perfect, only my fellow motorists were a problem! read more

This manager at this location is one of the absolute rudest person I've ever dealt with. He rented me the truck and charged me the fee for the truck and the miles and never once explained anything else about the possibility of other charges coming. My account was later charged 100 dollars more for the rental and when I call to ask about it he was beyond rude making up one excuse after another. I then call back to see what was going on with the account and he proceeds to hang up on me so I have had to spend yet another hr on the phone to file a complaint on him. Hopefully something will be done to get that man more training to explain things in detail along with how to do more customer service instead of making up stuff then hanging up on a customer. Honestly I wouldn't want someone like that representing my business in any form. read more

I was moving my stuff from one apartment to another that was only 20 mins away. I went to return the truck today and the employee that was working there was extremely rude. He did not welcome us when we pulled up. He demanded for the keys and spoke very loudly and rude towards me. I proceeded to pay the outrageous amount that was charged for only 2 days ,with only 30 miles I put on the truck which he said I put 75 miles, and proceeded to tell him to have a great day. I will not be using this company again. I rather would pay more to have a better customer service experience than the horrible one I received today. read more

I reserved a truck for a one way move six weeks ahead of schedule. Not only did they not have a truck for me, they only called me that morning to inform me that I was truck-less. The manager was not concerned or apologetic at all. I ended up paying more but using Penske, which was a far more enjoyable experience read more

Great facility! The people are super nice and helpful, and the equipment is always in great shape! I will go out of my way to rent at this location in the future. read more

Employee behind the counter was not in a good mood, said he had been getting cussed out all day, and used profanity towards us. He informed us that we "got lucky" because the trailer i was supposed to get got extended, so he was about to call me to tell me there was no trailer for me to rent, when one just got returned out of the blue. This was not the scheduled pickup location, it was an hour out of my way (one direction, two hours total). I was informed of this change of pickup location one day before my departure. I made the reservation 2 plus weeks in advance and the associate behind the counter informed me that there are no measures taken to get rental items where needed, so in other words they just book everything, take all reservations, with no reassurance there will actually be a unit available, which is a terrible business practice, and leaves all kinds of avenues for failure open. I had multiple people travel with me over 5 hours each way to help me move, if there had not been a trailer available, the entire weekend would have been disastrous, and another trip would have been required. I even asked the associate if there had not been a trailer here if he would have rented me a box truck for the same price, without the mileage charges, to which he responded "no, you just would not have had a trailer or anything" perfect. I also had 24 furniture pads on the reservation, and this location had none. I inquired about the ones that were packaged for individual sale, and was promptly told i could not rent those, or have them. This caused me to go another 30 minutes out of my way to go to another uhaul location (that i got on my phone, looked for, found and called myself, with no offer to do such from the associate) to rent blankets. Once we made it out to the trailer the lights didn't work (I have actually fixed U-Haul trailer light wiring in the parking lot of other locations before, so nothing new here) the associate finally found an extension that made some lights work, I did not check them all out, as I had no choice but to take the trailer and hope for the best. I think only the turn signals were working, along with various corner lights that were out. the trailer was a 1995 model, it is mind numbing to me that a company who is still renting a 21 year old trailer cant make sure the lights work, and has the audacity to tell me that its replacement value is over 6000 dollars. Unbelievable. Don't count on me renting anything from U-Haul again. You need a way to move units around from location to location to fulfill your reservations, not just making reservations and hoping for the best read more

Just try and rent any of the 5-6 vans they have...they are always "RESERVED".Tried to reserve online..didn't have any ,got a 10 foot cargo truck instead.Picked up truck at 8am.Went to pick it up there sits 5 vans...."reserved".On a monday...way past the first on the month. Only needed the van for couple of hours.Took 10 footer...ran my errand.Dropped off at 1145am...there sits all 5 vans.....still "reserved".What a JOKE. Larry the cable guy behind the counter was just a peach to deal with.If you don't like your job and hate waiting on people....GET A DIFFERENT JOB! Small time,small town mentality. read more