This was the least professional U-Haul building I have ever been to. I had a 7am appointment to have a trailer hitch put on; I drove an hour to be there for 7am, once there I was told to come back at 2pm when their trailer hitch guy got in. I drove an hour home, then drove an hour back for my 2pm appointment. I was there for 2.5 hours while my car was in theory being worked on. My trailer hitch was being warrantee replaced due to rust and a bend. First the kid they called a mechanic told me my hitch was fine and tried to send me on my way. Then he tried to tell me my bent hitch had always been that way. After that he said he would replace it, but all I saw him do was walk around the building and talk to other employees. After two and a half hours he informed me that my trailer hitch was rusty and I would have to go to a REAL mechanic to get it removed. During the 2.5 hours I sat there, I had the opportunity to watch the rest of the employees and listen to them. The F word seems to be one of their favorites. I heard them laughing at costumers after they left. I heard that the store manager was either getting married or was at a wedding(perhaps the route cause of their behavior). One person called in looking for a job, they put it on speaker phone and stood around describing the job in a highly unprofessional manner. There was a female employee who was clearly wearing a thong and no bra(the male employees seemed to like following her around). So after two trips to Augusta(1 hour each way) and 2.5 hours of sitting in their building, I left without a hitch being put onto my car. 6.5 total hours of my day waisted. If I could rank this U-Haul at zero stars, I would! read more

worst customer service ever. brianna that works there will scam you out of your money even if you return the truck clean with the correct amount of gas in it read more

U-Haul is a nation-wide business and that is the only positive of this location. The general manager is curt and unfriendly; he seems as though he doesn't like or care about this business. If you can deal with his negativity the trucks and other rental equipment are fine... just as any other U-Haul establishment. read more

I called to see if this place could fix a major problem with my cargo carrier's jack. General Manager Tim Stiman went ABOVE THE CALL OF DUTY, not only fixing what I had asked, but setting me up with a better system for my trip. He really took care of me and cross-checked everything before sending me out the door. I appreciated his persistence with the problem and his YANKEE INGENUITY. He threw in a part and sold me new parts without pressure. I was so thankful for his help. But after I got home, I realized he hadn't charged me what he really should have. He cut me a GENEROUS DEAL and fixed my problem in less than an hour. I cannot say thanks enough or give this place and Tim enough stars!!!!!!! read more