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    U-Haul - Bakersfield

    2.3 (73 reviews)
    Open 9:00 am - 5:00 pm

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    Services - U-Haul - Bakersfield

    Propane

    Truck rental

    U-Haul - Bakersfield Photos

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    Gash on the top van above the A.
    DeAndre K.

    Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your actually driving so filling up at the gas station is a hit or miss. But the icing on the cake was when we were returning the vehicle a young short girl with a bunch of acne on her face was EXTREMELY RUDE! Referring to me as "Bro" and calling me rude. She inspected the vehicle told me the amount that would be charged, so I simply asked her was that the overall total that was going to be changed? She looked at me as if I should already know the price and stated the price again. So we kept going back and forth on if that was the overall charge, she couldn't just say yes, she kept stating the price. So I asked her okay maybe you don't understand what I'm asking, is that including the Price I got charged this morning plus the amount now, because no one told me that the price in the morning is just a hold then including the mileage I would get the grand total at the end. It's not like I rent Uhaul all the time. I still didn't get the answer I was looking for, I just asked her to give me a receipt so I could figure the price out for myself. So frustrating to get one simple answer! So future reference Uhaul, please train your employees better regarding customer service and not call a customer "Bro". By the way it was just her that was rude. The morning employees were nice!

    29th July 2020 email confirmation of my booking for a Uhaul professional Hitch install with date/location/time.
    Khoa D.

    I paid and booked a tow hitch with installation on July 29th via https://www.uhaul.com/Trailer-Hitches/ , paid in full, and then received this confirmation email for my appointment. On the morning of the confirmed August 8th appointment I got up extra early to drive more than 2 hours to Bakersfield uhaul location from Guadalupe/Santa Maria. I arrived at 10:15am just for the staff to tell me there's no scheduled booking for me to install a hitch, no part, they had no accountability of poor communications for customer service. After speaking with manager Heather she tries to "educate " me on how to use the computer and how the internet/website/database/etc works. In other words, all employees at this location was trying to find anyway out and anyway possible to say this is not their fault for negligence. Ultimately they processed a refund that is $10 over. Giving a customer an extra $10 for their negligence is embarrassing and sad for the establishment.

    Still open and staffed  at 7:10, even though they refused us service for arriving at 7:03 with an equipment reservation.

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    16 days ago

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    4 months ago

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    8 months ago

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    3 years ago

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    10 months ago

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    1 year ago

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    1 year ago

    A truly wonderful experience. Customer service was outstanding and would go there again. I would recommend this location to everyone.

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    2 years ago

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    6 years ago

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    2 years ago

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    2 years ago

    This is the worst place to rent check the odometer. I drove 15 miles and they charged me for 54 miles. Be careful. This is a scam.

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    Terrible customer service. Scam customers by charging HUNDREDS of dollars by a dime size dent I did not make. Go to another location

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    4 years ago

    The staff was very helpful in finding me an available trailer that worked for my suv.

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    6 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - U-Haul - Bakersfield

    Review Highlights - U-Haul - Bakersfield

    Ryan deserves the highest praise and I would recommend him and the White Lane U-Haul team to everyone.

    Mentioned in 5 reviews

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    U-Haul - Bakersfield - truck_rental - Updated June 2026

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