I needed a forklift to lift 3000 pounds. I asked to have it by 9 am. It was there by 7 am! I did…read morenot have to call to have them get it. The BEST SERVICE ever! Very friendly, helpful folks on the phone. They asked what the surface the forklift would be on. That makes a difference with what kind of forklift you need.

I called on a Friday to ask about the availability of a pressure washer for the weekend. Rep said…read morethat they would be there. I asked to reserve one and was told that was not necessary as they are always available. Called again Saturday morning (the very next day) and was told that they didn't have any available. This is the second time that they have done this to me. Fool me once, shame on you. Fool me twice, shame on me. Went to Lowe's and bought a 3200PSI pressure washer. Will never call Thompson Rentals again.

This facility is the most unprofessional storage facility I have ever encountered. 5x5x10 for $70…read morebucks a month? Shame on me for letting that special be the reason for even renting there. I thought I would only need it for a month or so. The staff here are EXTREMELY rude and insensitive. I rented a storage unit then relocated to Nevada. My intentions were to come back to SC to retrieve my items. They were advised of that. That's where all the trouble began. The late fees for this place were almost as high as my storage rent! At some point, another tenant cut the lock on my unit and the Regional Manager called me personally and let me know. He also added a new lock and allowed me to pay by phone. I was totally unaware my things were unsecured without that call. The staff NEVER called me, just sent me an email saying my things would be removed and discarded for a violation?? That was attempted theft on my unit, not me not having a lock. The manager (seen in the green shirt) is rude and hates her job seems like. She leaves customers on hold, isn't helpful, and when I needed an extension and/or a late fee waived to avoid losing all my belongings to include (pictures and mostly childrens clothing and toys), she refused. One of her staff said it's up to her if she wants to or not. They said she is "picky" about who she does this for. I was always polite, even though she NEVER was to me. She would leave me on hold, never return my calls and screen my calls. She and her staff are cold and HEARTLESS! Storage is a total ripoff and I do NOT advise using it. You have a better chance of safely using a friend or family members garage or basement than using a Storage facility. I will say this...I've used Public Storage in the past and the customer service was completely different!

Angela and her team are great! Very helpful and always friendly. The property is always clean and I…read morenever had a single problem with my room. 5 Star Experience

This location has a rat infestation inside the climate controlled buildings and all of our stuff…read morewas ruined with rat feces and urine. The staff was aware of the rodent issue, but they did not reach out to the tenants to let them know. We have lost thousands of dollars worth of furniture and the staff is not concerned or helpful. Do not rent a unit at this facility!

There is no live customer service on site. My unit was broken into and they showed no remorse or…read moretook any credibility for their lack of attendance and to make matters worse, once my lock was broken into they proceeded to add and charge another lock on to my account. I have yet to get a response from the insurance claim I had to make due to all of the damages and stolen items. And the rent keeps going up monthly. I was with them for years and every few months the price has went up, I would also like to add that there have been rats eating at my bedding and other things there and they have done nothing at all about it. Had there been someone on location there wouldn't have been over 50 units burglarized and they seem to care less.

Had no issues. Everything went smooth. Look forward to coming back again. I rented a 10 footer.read more

Came here today to pick up a truck for a few items that I needed to grab. It sits back off of…read moreSparkleberry but it can be seen from Two Notch. Upon entering, I was greeted with a smile that was helping another customer. I took a seat and waited my turn. It took about 15 minutes for her to finish up with them. While waiting, I took a gander at the products that were posted around the establishment for purchase. When it was my turn, my check out was pretty quick. She pulled my truck around and I was off. A few hours later when I returned, she was still there along with another young man. Again, I was greeted with a smile. I turned in my key and I was off again!! Great experience and it was quick! Will definitely be back!

The ceiling was falling in....in three different units. Finally found a unit with a complete…read moreceiling and the price went up $45.00.....after we started putting furniture in a unit with a complete ceiling. They charged my card without my approval. See the pictures below. this is why they force you to get Insurance...they know their units will leak!

BEWARE!! If a zero was possible that would be the rating! I got the rental to remove the items from…read morestorage for closing. We were at the storage unit less than 3 miles from office and it only took maybe 30-45 minutes to load the truck. Went to leave, BATTERY DEAD! After notifying my roadside (because theirs didn't pickup) they jumped the battery. it rained while we were closing. When we arrived home ALL MY FURNITURE WAS WET FROM HOLES IN THE CEILING!! No accountability and they will purposely give out a raggedy truck especially if you don't take out the insurance. I've rented trucks before with no issues but this Has been the WORST! I did not look at the reviews beforehand but they most definitely up to their low score!!! GO SOMEWHERE ELSE, RUNNNN DON'T WALK

Great communication. On time, hassle-free delivery. Best price around. Sure beats moving dirt by…read morehand.

From the owner: We put money in your pocket by cutting costs on your rental equipment needs; there is no job too…read moresmall or too big for us! We have skid steers, mini excavators, dump trailers, and more!