I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

Very friendly staff have purchased a few pricey items, good quality equipment, and in the past,have…read morealso had some quality craftsman work done by fellows in the back. However, I was very disappointed this past Saturday when I pulled up into the parking lot at 4:36 PM pulled on the door handle and it was locked .Peered through the tinted glass door , and a male individual signaled to me that they were closed. I immediately thought I must've read their hours wrong for a Saturday. As it turned out, I hadn't read them wrong. Their hours said they would be open until 5 PM. Boy I felt like I had been punched in the gut. It wouldn't have been so bad, but I made a special trip from out of town. I really felt unappreciated as a customer. Maybe the owner needs to realize that customer service is more than just assisting people inside the store, but also entails giving reliable information to their customers. Still uncertain if I'll ever go back.!

First time visiting this store. My husband wanted to take a peep inside and this is a store I will…read morebe visiting soon! I have been looking for pictures and decor for my living room and this store has plenty of ideas to help me along the way. It's a big store filled with great items such as rugs, pictures, cabinets and furniture. It is definitely worth visiting! They also have some reasonable prices. I am always looking for deals! I got so caught up I forgot to snap some pictures of what this store holds, but next time I will:)

I briefly stopped in here with friends just to see what they had to offer. I was surprised by the…read morequantity and variety of items that they have in stock. Some of the items were things that I had no seen before, others were items that were either made differently or possessed different aesthetics. The random collection of goods, including artwork, was interesting to peruse through. I don't know that I saw anything was particularly a good deal in terms of price, but to be honest I was merely window shopping and didn't really have plans to purchase anything. However, I did see a few things that I liked and probably would have considered a purchase if I were actually seeking to decorate. Other than that, the smell of fresh popped popcorn filled the area near the entrance so its probably not a good idea to go in this store hungry.

The Manager, Joy, was wonderful to work with. Wonderful suggestions and backsplash ideas! Much…read morebetter than Lowe's or Home Depot. Fairly priced as well! Thank you Joy!​

I placed a large flooring order totaling nearly $7,000 more than two weeks ago with the expectation…read morethat pickup would be straightforward. I even rented a cargo van specifically for the trip. Before leaving, I called at 9:00 a.m. to let the store know I was on my way to pick up my order. When I arrived around 10:40 a.m., the experience immediately went downhill. I stood at the customer service desk while three employees were present, yet no one acknowledged me or asked if I needed assistance. Everyone appeared frustrated and completely uninterested in helping customers. After waiting, I finally got someone to assist me. Unfortunately, it only got worse. By the time my order was being loaded around 11:15 a.m., the two employees handling the pickup were rude, short, and abrasive. There was no greeting, no communication, and no appreciation for the fact that I was picking up a significant order. I work in Greenville and rarely shop the Columbia location, and this experience reminded me why. The difference in customer service between the two stores is night and day. Greenville has consistently been professional, friendly, and helpful. Columbia, on the other hand, made what should have been a simple pickup stressful and frustrating. When customers spend thousands of dollars and plan their day around picking up materials, they deserve to be treated with courtesy and respect. Based on this experience, I cannot recommend the Columbia location. If you have the option, I would strongly suggest driving to the Greenville store instead.

So friendly and knowledgeable! Decorator help for free on finest American made furniture. Selling…read morefine craftsmanship furnishings harder and harder to find. You can't be treated better or find better products. Buy the best from the best!

About two years ago I bought a beautiful leather couch there and was helped by Mariellen, who was…read morepatient and helpful -- never pushy like some furniture sales reps can be. She even visited my house to see my living room, to help me with some design tips that I asked for, and to measure my living room before I decided to proceed with the couch purchase. When I later returned to Dan-Rich to get a matching ottoman custom made, she helped me with that, too. The couch has aged very well and is as almost as beautiful as it was when I bought it. Dan-Rich has a lot of inventory packed in the showroom with a nice variety of price points. Doesn't feel all "chainy" and corporate like a lot of furniture places do. Definitely worth a visit to check it out. Recommend.

Stopped by and ordered 50 bales. Delivered on time. Cesar and his Mom did a great job. Beds were…read moreneat and defined. Cleaned up afterwards. 5 star. Will use again next year

The employees were extremely mannerly and helpful in loading our pine straw! Recommend to anyone in…read morethe area who needs clean pinestraw!

Knowledgeable and helpful staff for sales and service! They have everything you need from a great…read moreselection, to parts and accessories!

Bought a wolf 150 in September. 6 months later it didn't run. Trusted them to repair it with new…read moreparts, fluids etc. However they used USED PARTS, and they took off parts that didn't need to be removed. Looks like they took off the good parts and replaced them with old parts so they could use my parts elsewhere. The bike runs like shit and rattles because they didn't put all the screws back in. They charged an outrageous price to screw me over. If you buy a bike from them do the repairs yourself. The use used motor oil for the oil change as well.

My husband and I had the best experience at this location. Mr.Jeff helped us tremendously! He took…read morethe time to tend to our needs when he was tackling other things. He was very respectful and helped us find what was needed. He showed us what great customer service truly was. I'd recommend this location.

Had to go get a vehicle inspection this morning. Got there at 08:00 and was done in 20 minutes…read more Super friendly manager. Great experience. Nice facility. Open 7 days a week.

Poor customer service. They do not value your time. I made an appointment, however upon arriving,…read more I waited over ten minutes and no one came to see what I needed. I was told I'll be right with you", however, that never happened. I left!!!