3 stars for their decent rates and warranties but my gosh is it really possible to spend 3 hours…read moreinstalling a hitch??? And if it is they should have at least ONE chair for us to sit on and wait. What a nightmare.

Worst cie i had to deal with in years. Will never ever do biz with uhaul again. Booked through…read moretheir website for a trailer hitch installation. The store I chose was the most expensive but I was willing to pay because they were giving me an appointment quickly... so i thought. (7 days later). Big mistake. They cancelled a few hours before the appointment leaving a msg on my phone box. Said they didn't have the cabling. Had to call them again and again a few days later. Finally got someone on the phone. They said they would order the part and call me back in a few days. They never did so I had to call back again. It went on and on and on like that for a whole month. At some point they left a message to let me know they had received the part. They just couldn't giving another appointment. Every time they said they would call me back to give me an appointment: they never did. One day I called 7 times and just couldn't talk to anyone. If they answer; they put you on hold and never ever take the phone back. Don't waste your time waiting: if they don't pick up right away they will never. I went there and saw the staff do just that to someone who called as I was there waiting in line. At that point all I wanted was to cancel the whole thing. They pretended they couldn't do anything because they needed the manager password to access the computer system. They suggested I should come back some other day. Ridiculous biz. Understaff. Obviously badly run business. They absolutely don't care about their customers. Tried to call a few times again without any success, sent emails. No reply, no answer. Tried to call the 1-800 number because I thought the main office would take things in hands... same result. You can't reach them. I had to take this to my credit card issuer to get a refund. Never, ever will I do business with any uhaul concession. I ordered a better hitch from the internet including cabling which they pretend was sooooo hard to find and "backorder". Both were delivered and in my hands within 3 days. Called "Attaches Montreal in St-Leonard", they gave me and appointment right there and the hitch was installed on my car 2 hours later. Great and polite service. Don't waste your time with uhaul.

We needed a wheelchair accessible mini-van to rent for our vacation in Quebec. After many emails…read moreand phone calls, Donia Chebil arranged to have the vehicle brought to the Montreal airport so that we could drive it to Quebec City as the rental office was closed after our flight arrived. It was also closed when we flew out at 6 am on Sunday. She provided exceptional service and helped us navigate the language barrier and all challenges. Without her we would not have had such a wonderful vacation/holiday. We recommend using Legare and speaking to Donia for all your travel needs. Merci beaucoup Donia! Judy and Greg Campbell St. Louis, MO USA

From the owner: Location Jean Légaré vous offre un vaste choix de véhicules de location pour répondre à tous les…read morebesoins. Que ce soit pour un déménagement résidentiel ou commercial, nous avons le camion qu'il vous faut. // Location Jean Légaré is your specialist for vehicle rentals in Laval or on the north shore. We offer a wide range of options to cover all of your needs. We even offer minibus rental!

Incredibly ignorant service. Completely useless, the person…read moreat the counter tried 3 times to make a reservation without asking me if my credit card was a prepaid, the UHaul HeadQuarters couldn't care less about this incompetence. All the service they are capable of giving is to take your money. Wasted an hour of my morning.