Definitely the last time that I ever do any business with this location. The worst customer service!!!!! The assistant manager didn't give any explanation for the truck being returned late after business hours. There isn't a drop box for truck key, the rest of the staff is extremely rude. They tend to support their assistant manager, I explained to the associate the return policy after hours wasn't mentioned at all. Truck insurance is only for uhual truck accidents not 3rd party. For being late without the truck key dropped off, they charged for 2 days rental. I highly don't recommend this location. read more

U-Haul Moving & Storage - Brampton - Self Storage Near Me - Brampton, Ontario

Do not use U-Haul. Use literally any of their competitors. Went in on Sunday to rent a pickup truck to get a bed. They had 'technical problems' and we waited over an hour to simply receive the keys, and were directed outside. Wait outside for about ten minutes....no sign of the gentleman we are supposed to speak with to get the vehicle. Eventually I wander over into the shop area and see someone sitting on their phone. He takes the key and goes around the corner....and we wait another 15. So we get the truck, get the bed, drop it off, add $5 of fuel just to be on the safe side, and drop the truck off after a total trip of 19.6 km of the estimated 20. The same guy who got us the truck eventually makes his way over. Verifies no damage, the kilometers were less than the estimate, and the gas is at (or above) the level we received it. He takes a while using his computer and then tells me that a receipt is not available, but all is well, and we leave. The next day I get a call from U Haul asking rather pointedly when I plan on returning the truck. I reply that it was dropped off, after only about an hour of use. The person on the other end says 'oh ok', and we are done/ The day after I get an emailed receipt. The rocket scientists at U-haul had rented this truck out to another customer, and added that use to my bill. So the kilometers go from 20 that we actually used to nearly 100. A gas surcharge of $85 is added...and to top it off, they completely added another trailer we never used. Needless to say, I was livid. Called in, got bounced around between the store, head office, and the store again (getting 'cut off' once). Eventually after 4 hours and great frustration they agree to charge me only what I actually used the truck for. How generous! Considering the mountain of errors and great inconvenience a discount might have been added. We have used Uhaul for all our past moves because this location has always been slightly close to us, but going forward we will use any of their competitors. Ill buy a mule and haul everything piecemeal before using these clowns again read more

Long wait, finally get to counter ask for boxes. Go over to area idiot says at counter starts serving someone else. Go back idiot manager grabs me the boxes I want , then goes back trying to train two new employee ( at once) . I say to him I need a bar for the wardrobe he gets me one. Go home find out idiot manager gave me the wrong size. read more