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    U-Haul Moving & Storage - Elsmere

    1.4 (16 reviews)
    Closed 7:00 am - 8:00 pm

    Services - U-Haul Moving & Storage - Elsmere

    Truck rental

    Propane

    U-Haul Moving & Storage - Elsmere Photos

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    My truck blocked by a semi
    Rafael E.

    Just don't! ... This is my 3rd time at this location and my last one, just go somewhere else. Every time it gets worst. I made a reservation online a couples of days prior to picking up the truck to save time because we where on a tight schedule that day and selected the (MOBILE PICK UP) 1. Because of the Pandemic. 2. Because it was "Faster" and with the time crunch I had well it's the obvious choice. I get to the business and the truck wasn't upfront, ready to pick up. I looked around the lot and nothing. I go inside (What I wanted to avoid) and they said it was ready but they needed to reenter all the info because the online mobile pick up wasn't working. After wasting all that time they tell me the truck is ready for pick up but its on the side of the building, Gave me the number, the keys and sent me on my way. (Look at the pictures I attached) THE TRUCK WAS BLOCKED BY A SEMI.. HOW DO YOU MISS THAT?!?! I went back in and they told me he was finishing up, be done in a couple of minutes. So I am there just watching the Semi driver unload pallet by pallet, standing right in the middle of the lot just watching the time go by, almost 20 min later I was able to leave. Now the truck; Just imagine that a 300 pounds guy finished moving everything from the truck, full of sweat and did all the work while smoking cigarettes then hoped in the truck and kept smoking with the windows closed, that's the smell the truck had, everything was sticky, disgusting. Lastly either the trucks are just way old or they are rigged but they have this little meter to help you stay on the green area to save gas, funny thing though, the truck hits 3rd gear around the 50 mph so you are sounding like fast and the furious while cars are passing you by like nothing. I can keep going and going, its just ridiculous, yeah its cheaper than pretty much everyone else but that's what you get, cheap customer service, cheap smelly trucks and a bad experience. Later I went to Penske, drove approximately the same mileage, the difference was $50. But everything was perfect, the service, the time, trucks where pretty much new and clean.

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    Beechgrove Self Storage

    Beechgrove Self Storage

    (5 reviews)

    If you are looking to store your RV here, DO NOT do it. On two separate occasions, Beechgrove Self…read moreStorage has made it so that we had nowhere to store our camper, by starting construction projects and giving only a 24-hour notice or, in this most recent case, NO NOTICE at all. And during both situations, their customer service and handling of the situation was appalling. In the first case, my wife and I were driving back from our Honeymoon and found out when we pulled into the lot that we could not store our camper because they had decided to resurface the lot. We checked our email for notification of this and found out that they emailed us 24 hours before they decided to start the construction. Since we lived in the city, we were forced to just unhitch our camper in a different location on their lot and come back on a later date. They did not help us at all or take any of our calls. In the second case, we had taken our camper out of their storage lot for repairs. When we picked it up from getting repaired, we immediately headed down to our vacation in Florida. It wasn't until we spent 14 hours driving home from Florida and pulled into our "24-hour" lot that we saw that our spot had a pile of gravel in it, and we could not park there. When we finally got ahold of the company, they reached out to the manager who had someone else on their team tell me that I must remove my self from the property at once and call back to solve it a different day. Since my wife and I live in the city, we were forced to drive another hour away to a relative's house where we could keep the camper safe in their driveway. The next day when I called back, they did not answer. I've left another message and they still haven't called. A member of their staff said that they had left a message with us and informed us that we have moved to another spot. None of that is true. I hope that no other person has to go through what we did and that you make the correct decision to store your camper elsewhere. There are so many better options like Engel's on the West Side or Anchor Self-storage right around the corner. Do yourself a favor and go with them instead of this horrific company.

    I store my camper here - easy access and plenty of room for all to park easily without worrying…read moreabout someone accidentally scratching it

    Penske Truck Rental

    Penske Truck Rental

    (3 reviews)

    First time renting from Penske and it did not disappoint. Quick and easy reservation. When I went…read moreto pick up the truck I wasn't there for more than 5 minutes. They had everything ready to go, Keys waiting, Paperwork printed already, Truck up on front, no waiting at all. The reason I was there maybe 5 minutes was because I was asking questions, if not I would've been out of there in less than 3 due to how prepared they where. Contrary to Uhaul which Im leaving a very different review after I finish with this one. The Truck was cleaned, and the most important part... It didnt smell. Its obvious that most of the time people rent this trucks to move, so they work the whole day then jump in to the truck, maybe smoke etc. It didnt smell like that, it was clean. Lastly the truck felt great, contrary to my next review whos truck run in 2nd gear until it gets to 50 mph to drain the gas tank, this ones felt almost new. The 4 stars is related to the price. Everything was 5 stars, but to be honest is pricey. Compared to everyone else. BUT! you get the Customer service, the cleanliness and the quality you pay for. I will definitely pay the price next time to avoid the experience I had just to avoid paying an extra $50

    I made the reservation a couple of weeks in advance of my moving date; and then decided to price…read morecheck around. I found a cheaper price at u-haul and decided to go with them. The day before I was to move, I called u-haul to confirm my reservation ; only to find out that the equipment I chose to reserve was not going to be available at the location I had reserved at. ~Sidebar ~ Uhaul will send you to the next location that has the equipment you want to rent , even if it's 30 minutes out of your way . After learning this, I called Penske back, (forgetting that I had made a reservation previously ) and was greeted with the news that my reservation for the equipment I wanted to rent would be available the next day. The agent at Penske, Tori was courteous and very helpful. I explained to her what happened w/ uhaul, and she said that, She gets that all the time from walk ins who show up bc uhaul dropped the ball. I'll be sure and rent again from Penske.

    U-Haul Moving & Storage - Elsmere - selfstorage - Updated September 2026

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