My wife and I attempted to use the Public Storage facility on Big Beaver Rd. in Troy. We created an…read moreonline reservation and arrived to find water damage on the floor. We attempted to bring this to the attention of management, but there was no one on-site (this is Friday, by the way, in the middle of the morning). We attempted to contact customer service and it took 4 attempts to get a human being on the line. The human being on the line was unbelievably unhelpful. Customer service reps at this company apparently cannot see which additional units are available or whether such units might be damaged. After a 30-minute-long, mind-numbing, bang-your-head-against-the-wall-type phone call, we were given another unit ... which also contained water damage. They apparently could not bring a manager to the site so we were told to come back for a scheduled appointment the next day (which was inconvenient as we had brought out items in a rental van with meter running). Given this hellish experience, and the sad, regret-filled looks on all the other consumers who we saw on-site, I would strongly recommend searching elsewhere for storage needs. By the way - beware, there is also a 'one time administration fee', which is mysterious, never explained, and, of course, non-refundable.

Disappointed with Price Hikes and Access Issues…read more The facility on Big Beaver in Troy is clean and appears secure, but after just two months, my rental rate nearly doubled without warning. Also, despite posted hours until 9 p.m., access is cut off earlier, and I was even warned for being there close to closing. Be cautious--what seems like a good deal upfront may not stay that way.

Have had a great experience in this storage facility. It is very secure and safe. You enter a code…read moreand drive into the facility. Everything is within the building and it's very convenient. I have not had a single issue and I've had this unit for 8 months. Would highly recommend.

Simone was super helpful and the process was very smooth and easy. She was willing to go above and…read morebeyond to help me move units and had answers for all my questions!

Totally impressed. This place from renting a storage unit or needing a uhaul does it all…read more Personable and returns calls, down home feeling not stuffy corporate. Becky and her crew, everyone of them are 'everyday hereos'. Thanks for your assistance the last few months.

Thanks for the great customer service during our move. You guys were great to us during the 8…read moremonths we rented our storage unit. When we needed to move you were very accommodating in helping our move go smooth. Thank you again for your great customer service. Most thanks to Mickey he was such a big help. Cyndi A.

terrible dont but a spot they push snow infront of your garage so you cant open it without bringing…read morea shovel waste of money use a better one

Could not have felt more appreciated as a customer. Shelby answered all of my many questions and…read morehelped me with advantages and disadvantages of units. Larger doors, mulitple access points, indoor, etc. I was also able to look at the indoor and outdoor units. All the units were clean, secure and easy to access.

Thank You! I've had a lot of vehicles towed and he was prompt responding and had excellent pricing…read more Loading and unloading was very professional. Highly Recommend. I will definitely use again.

The guy who answered the phone was rude and unhelpful. I gave him our exact location and he said…read morehe'd get there in 15 minutes and then never showed up. I reached out asking if he was almost to us and he told us to call someone else. Do not call this place, they won't help you.

Amazing customer service! And even more amazing work being done to my car. I so appreciate them. My…read moreVolkswagen Tiguan looks 100 times better.

Two other collision shops didn't want to touch the 2006 PT Cruiser. Bayview said it couldn't be…read morefixed correctly either, but they said they they could make it roadable. I wasn't expecting much, but the car looked good when they were done. The quarter panel was pulled out enough to get a taillight back on it, and the contours were smooth enough that it looks fine from most angles. They cleaned up several other details that I didn't expect. They saved my daughter from having to buy another car when the damage wasn't her fault (The car was hit while parked). She will be able to drive it long enough now to pay off one of her student loans before she has to buy a newer car. I don't know if the price was right, but the insurance covered it.