My wife and I attempted to use the Public Storage facility on Big Beaver Rd. in Troy. We created an…read moreonline reservation and arrived to find water damage on the floor. We attempted to bring this to the attention of management, but there was no one on-site (this is Friday, by the way, in the middle of the morning). We attempted to contact customer service and it took 4 attempts to get a human being on the line. The human being on the line was unbelievably unhelpful. Customer service reps at this company apparently cannot see which additional units are available or whether such units might be damaged. After a 30-minute-long, mind-numbing, bang-your-head-against-the-wall-type phone call, we were given another unit ... which also contained water damage. They apparently could not bring a manager to the site so we were told to come back for a scheduled appointment the next day (which was inconvenient as we had brought out items in a rental van with meter running). Given this hellish experience, and the sad, regret-filled looks on all the other consumers who we saw on-site, I would strongly recommend searching elsewhere for storage needs. By the way - beware, there is also a 'one time administration fee', which is mysterious, never explained, and, of course, non-refundable.

Disappointed with Price Hikes and Access Issues…read more The facility on Big Beaver in Troy is clean and appears secure, but after just two months, my rental rate nearly doubled without warning. Also, despite posted hours until 9 p.m., access is cut off earlier, and I was even warned for being there close to closing. Be cautious--what seems like a good deal upfront may not stay that way.

Have had a great experience in this storage facility. It is very secure and safe. You enter a code…read moreand drive into the facility. Everything is within the building and it's very convenient. I have not had a single issue and I've had this unit for 8 months. Would highly recommend.

Simone was super helpful and the process was very smooth and easy. She was willing to go above and…read morebeyond to help me move units and had answers for all my questions!

This facility will raise your rate once you sign your lease. I signed a lease in August for…read more$56/month and they've already increased my rate to $101/mo effective for January. Their pricing is a bait and switch scam.

Had a really good experience at Store Self Storage. The atmosphere was nice and made everything…read morefeel easy and comfortable. The customer service was great, especially from the manager, Ebony. She was super helpful and made sure I got the right storage unit for what I needed. She was friendly, patient, and made the whole process smooth. Definitely recommend this place

This Company Bought the Business and Property that I was Originally renting from (Simply Self…read moreStorage or Something). They have steadily Increased my rates since the takeover, I am paying more than Double of what I was One year ago. They have also added Service fees to the Bill, costing me even more money a month. Very disappointed in their business practices

I called Compass to inquire about a unit as well as truck rental. The representative was very…read morepleasant and took the time to ask questions and explain my options. When I explained I was not ready to make andecision, she ended the conversation with, "take your time and call around and hopefully we will be the last place you call." I called several other companies in the area and none of them took the time to actually talk to me like the representative at Compass, the only thing they kept doing was sending me emails and calling me to try to strong arm me into using them. I ended up going in to Compass and signing a contract as well as renting a U-Haul truck. They worked with me and made suggestions on size of unit as well as size of truck. I am so grateful for their suggestions because they were spot on. I got the right size unit as well as perfect size of truck. Thank you so much for being professional and using your knowledge to help your customers. I will definitely recommend you to my friends and family.

My friend won an auctioned unit and Brittany was so sweet and helpful. I loved working with her and…read morethe units were so well maintained.

Staff is amazing. Facility is clean and pest free. I have been a customer off and on for years…read more It's the only storage facility that I'd ever utilize in this area.

Totally impressed. This place from renting a storage unit or needing a uhaul does it all…read more Personable and returns calls, down home feeling not stuffy corporate. Becky and her crew, everyone of them are 'everyday hereos'. Thanks for your assistance the last few months.

Thanks for the great customer service during our move. You guys were great to us during the 8…read moremonths we rented our storage unit. When we needed to move you were very accommodating in helping our move go smooth. Thank you again for your great customer service. Most thanks to Mickey he was such a big help. Cyndi A.

Moving my stuff in and out was quite easy with the dollies near the front door & the place was very…read moreclean. Thank you Megan for answering out questions and going the extra step to offer your availability on Sunday, which we didn't end up needing.

I want to say Thank You to Angela for all your help, you definitely went above and beyond to help…read moreme and I appreciate you so much. Angela walked me through the facility I took a Lock Class, my Storage was clean excellent service.

Family owned and managed. Great location with fantastic…read moreservice. Rates are also very good and remain stable year after year.

Have been storing items with Snell's for years. Family owned and very friendly. I have used several…read moredifferent storage facilities in the past and Snell's Self Storage is hands down the best! I highly recommend you use them for any storage needs!!!!