This is by far the worst customer service I have ever experienced in my entire life. I arrived at…read more9:50AM for a 10:00 truck pickup (which was my confirmation time) only to be told that there was no way for the truck to get there on time. The clerk was less than concerned that the truck was very late, nor apologetic to the fact that this would put me behind schedule for other appointments that I had made regarding my move. When the truck finally arrived (2.5 hours late), the clerk was very rude and it was clear that I was an inconvenience. When I inquired about compensation for the tardiness of the truck, I was curtly told "that's just life, you need to get over it." There was a customer service number to report incidents or problems with the truck that I called. This is a national number, and the phone line was "disconnected." When I called other Budget numbers and explained the situation, I was redirrected to the same number line which would disconnect the call. I am going to write another review about the Budget rental location in Brownsburg, where I returned the truck, which was very good. However, this does not mitigate my complete and utter exasperation that customer service can be so abhorrent at any location, particularly this establishment on 3rd Avenue.

Horrible service. I reserved a truck with a dolly for my cross-country move, and the staff…read moreprovided poor service and was not properly prepared for my pick up of the vehicle. After waiting around for 10-15 minutes for someone to help us, turns out that guy sitting in the corner chair was one of the employees. The truck had no wind shield wiper fluid in it, the cigarette-lighter-chargers didn't work, the alignment was off making the car pull to the left, and one of the brakes was extremely worn making the car pull to the right when you would brake. The dolly that I was to load my car onto was COVERED with snow and ice when I picked it up, which made it incredibly difficult to drive my car up after I shoveled and picked at the snow and ice. This was a very poorly prepared staff, which left the vehicle in a poor condition to make a 2,000 mile drive with.

Have you seen the movie "the Secret Life of Walter Mitty?" The part when he arrives in Iceland and…read morehas to rent a car and goes up to the attendant and the attendant says "would you like the blue car or the red car?" Because this is the only two cars they have in the lot. Now this Enterprise is not quite that bad and has evolved and grown a bit over time, but I kind of personally think of it like this. Needed a rental car to head up north after being in Terre Haute to visit family near Chicago. Booked on-line, which is always easy. After hearing a ear full from a customer in the lobby ranting about a credit card hold or drivers license or something (come on folks, Enterprise is in the business of handing over a $20K+ valued car....understand the assignment and show up with a credit card and know they are going to put a hold on more than what you are paying), Jacob greets me kindly and ushers me outside. He gives me the gold colored Chevy Malibu, which is fine. I don't really care. We sit down inside real quick and not sure if that is smoke I smell or simply a bad cleaning job over the smoke smell. Maybe its not that bad. Jacob notices it as well. He offered to find another car, but I pass and say that its OK. This was my mistake. The smoke smell over many days of my rental was bad. But to add insult to injury, the car was dirty. Dirty on the outside, which is acceptable to me really, but on the inside too which is the unacceptable part. Smudges on the door handle like greasy fingers, dirt on the back seats, dust in all crevices around the car, dirty floor mats. I think when I got in the car, I was concentrating so much on the "does this smell like smoke?" Issue that I did not notice the other flaws in this rental. So Jacob did offer to get another car, and again my mistake. But this car should not have been cleared to be rented. Do a better Enterprise Terre Haute, for I know the smoke issue is not easily resolvable, but no excuse for a dirty vehicle inside.

Terre Haute US41 location has a great team and has been very accommodating to my often changing…read moreschedule. As a sales person who travels frequently my preferred team is at this location. Great job! I highly recommend them!

Phones were down... for a week. How do you do business that way. Rented a machine, brought it…read morehome and it did not work. Returned for a working one (2nd trip now). Went to return the next day and the business closed early with no note on door and still cannot call. (3rd trip). Had to make 4th trip to return machine and phones still down. Will never rent from here again!!!

I called and talked to s gentleman about renting a man lift, he said he had one, said I could pick…read moreit up after 3 on Friday, called back talked to a lady and confirmed pick up and said I would be there by three with credit card, when I got there at 2:30 the lift was being hooked to another truck, I went in and was told I had to secure the rental, I said if they would of told me that when I called I would of came right over with payment, then they said well you have to book a weekend a week in advance, totaly opposite of talking with the gentleman early that morning when he said he had one left to rent and it was only a year and a half old in great shape, not only did they tell me I could rent it that day they lied to my face saying I had to book it in advance, that is a terrible way to operate a business

I've had an excellent experience renting a storage unit here for the past few months. The office…read moremanager is incredibly friendly and helpful. On my first phone call to inquire about their availability, she talked through the different sizes they had and gave me advice on which side I really needed. She did not try to talk me into a larger unit, which I really appreciated. The process for renting the unit was simple, and I have no complaints about any of the interactions I've had with her or other renters I've encountered on the property. The premises are clean and well-maintained. They've recently added a few more units on here, too. The entry gate is locked overnight to help protect what's being stored. You can get in with your accessed code from 6am until 9pm. If you're looking for a place where you can drop in and grab something from your unit any time of the night, this isn't for you. If you're looking for something secure, I think you'll be happy here. I chose Storage Solutions because of their automated system. You can actually rent a unit at their walk-up kiosk; you can also pay your rent here. This is helpful because the hours may seem odd--the manager works at the South location in the morning, then heads over to the location on Spring Clean Ave for the afternoon. Storage Solutions was an excellent location for storing my belongings before a move. I'll definitely recommend to anyone in the Terre Haute area looking for easy, friendly solutions to storage!

Ginger, the owner/manager, is the sweetest! There was a promo going on about a free truck rental if…read morewe pre-paid one month for the storage unit. When I got to the south location, it was after their normal hours so I had to get everything set up through the kiosk. Unfortunately, the internet in that area sucks, so I couldn't get the help I needed when using the kiosk. I had the phone number though, so I decided to call. When Ginger picked up, she wasn't bothered at all that I was calling after hours and she was super helpful. At first I didn't get the storage unit I wanted because it was unavailable, but Ginger worked with me to get one that was big enough to fit all our stuff. I was really impressed by how patient and accommodating she was.