I would highly recommend this company for your moving needs. They were very careful with our…read morebelongings, personable, and respectful. They did the job quicker than estimated and adjusted our bill accordingly, which I already felt was very reasonable. It was a very good experience.

I moved from another state with my partner and we had no one to help move our large furniture to…read moreour upstairs apartment. I called Sappington and Sons to see if they would be able to help us, and the woman I spoke with on the phone was extremely sweet and willing to get us scheduled. The men who helped us actually move were super quick and very nice. I was happy with the results and the pricing was extremely reasonable. We will be using their services if needed again in the future!

I've had an excellent experience renting a storage unit here for the past few months. The office…read moremanager is incredibly friendly and helpful. On my first phone call to inquire about their availability, she talked through the different sizes they had and gave me advice on which side I really needed. She did not try to talk me into a larger unit, which I really appreciated. The process for renting the unit was simple, and I have no complaints about any of the interactions I've had with her or other renters I've encountered on the property. The premises are clean and well-maintained. They've recently added a few more units on here, too. The entry gate is locked overnight to help protect what's being stored. You can get in with your accessed code from 6am until 9pm. If you're looking for a place where you can drop in and grab something from your unit any time of the night, this isn't for you. If you're looking for something secure, I think you'll be happy here. I chose Storage Solutions because of their automated system. You can actually rent a unit at their walk-up kiosk; you can also pay your rent here. This is helpful because the hours may seem odd--the manager works at the South location in the morning, then heads over to the location on Spring Clean Ave for the afternoon. Storage Solutions was an excellent location for storing my belongings before a move. I'll definitely recommend to anyone in the Terre Haute area looking for easy, friendly solutions to storage!

Ginger, the owner/manager, is the sweetest! There was a promo going on about a free truck rental if…read morewe pre-paid one month for the storage unit. When I got to the south location, it was after their normal hours so I had to get everything set up through the kiosk. Unfortunately, the internet in that area sucks, so I couldn't get the help I needed when using the kiosk. I had the phone number though, so I decided to call. When Ginger picked up, she wasn't bothered at all that I was calling after hours and she was super helpful. At first I didn't get the storage unit I wanted because it was unavailable, but Ginger worked with me to get one that was big enough to fit all our stuff. I was really impressed by how patient and accommodating she was.

Terrible company. I was high bidder on a unit auction and now three days later, I still haven't…read morebeen able to reach anyone who can tell me how to get access.

DO NOT EVER use this company. Less than a month after moving in, someone cut off our lock and put…read moretheir own lock on our storage unit. Horrified, we called Red Dot for help. They advised us to put a new lock on the unit (to "secure" it) and wait over a week for one of their employees to arrive on site and cut off the strange lock. [EDIT: My husband noticed that there were a TON of storage units with two locks... almost as if there are dozens of other people to whom this has happened.] Almost all of our family's belongings are being held captive here. We realized there aren't even any security cameras! And there aren't any on-site employees! Not only that, but the day we moved in the kiosk was broken! (I've seen that in other reviews.) We bought one of Red Dot's locks from the vending machine. It charged our card $12 but was out of locks! Furthermore, if you need to leave the storage facility on foot, the gate will not open. It only opens for cars. So, you can get trapped inside the gate if you park your car out front and walk through the gate without noticing the sign. (Totally different than the other places we've used.) I would not have written this review if customer service would have cared. There is NO URGENCY OR SECURITY. People can just waltz in whenever they like and cut off locks.

I just hung up the phone with these people. I rented a storage garage from this company almost a…read moremonth ago. The lady who helped me was Sabrena...she was very nice and very professional, BUT they don't have a "person" on site....everything is done by phone or by Kiosk. She sent me back to the site to do all of the 1st time procedures and that my keypad code was set up through here and that the code would meet me there after I did the preliminary set-up initiation. The personal code that we set up did not work when I went there and tried to use it. I called back the next few days and was informed that on "rare" occasions that happens so she cleared it out and reset the password to my specification. She also then took all of my necessary information and credit card monies over the phone, while I wonder why we didn't do that in the first place. I made another trip there and again, the code did not work. Called back another day, again more apologies and they gave me a temporary code and told me to try that one and that they would get the local person out there to get the kiosk and the entry keypad repaired. I had to go out of town for surgery and to move my home from Missouri to Indiana. Last night I went back to the storage unit for my 5th visit and you guessed it.....my code still did not work and the other code that they gave me didn't work either. This garage is for a classic old Jaguar that I own that I don't want out in the weather, and the forecast last night called for possible hail....and I had a genuine concern that if I was able to get it inside, that I would not be able to get it out because of another "code glitch". I called today, very upset but calmly and professionally explained the unfortunate dissatisfaction with the service, that I have never set foot in the garage and wanted to cancel my contract, and of course, I asked for a refund for a garage that was never used. The guy firmly explained that it was my fault that I did not use the temporary password before it expired, and their policy is that if my cancellation falls after the 15th of the month, that no refund is owed. I am the general manager of a multi-million dollar business and I make a lot of money. Prior to my posting, I observed some other 2 and 3-Star reviews from other unhappy customers. This is about principle and customer service, not the money. So, for a lousy $79.00 they would rather get this bad review posted on a national website. jbh

They should advertise that mice get into the storage units!! Do not rent if you plan on leaving…read morefood or anything light colored that could be ruined by mouse poop. Super disappointed because I left a lot of furniture that is now unusable.

I'm very thankful and well pleased that I rented a storage bldg with Lighthouse storage…read more units are reasonably priced and the customer service is excellent I have to say you are very fortunate to have Beth on your staff handling phone calls with customers she is very professional and very courtesy everytime I have called with a concern or problem she handled right then and there with a quick solution and was great answering all of my queries...thanks again Beth for all your help and support ...you are the reason why I rent from Lighthouse here in terre haute Indiana...thanks again