Dont use these guys. They were late getting thier and latebrying our things. I had boxs missing many things brokem. The staff was very frienly at frist setting it all up But after that they were very short answering questions and down right rude. They rent trucks so they dont have to log anything. It has been 6 months and they still have not contacted us about missing box's. I logged and addreessed with numbers. Box # 16 and 30 stell missing. MAKE SURE YOU get your own Insurance! read more

The price, the service, the people, all get 5 stars! I was even told to beware from a competitor who said they have problems, but, because they moved my niece twice from CA to AK with Zero problems, I ignored the comments. The initial contact person took his time, answered all my questions and followed up with a clear well written contract and instructions. The locals at both departure and arrival points were professionals. It did take longer than the 5 days because of the amount of people leaving CA, and I had to wait 2 weeks to schedule one of the 2 trucks left in Sept. I recieved status updates all along the way and everyone was pleasant to talk with. It was a perfectly easy and inexpensive way to move from CA to ID. read more

My biggest worry was think breaking inside the pod after some other reviews I had read. We packed it pretty normally using straps and such and had no issues whatsoever!! Dropped off and picked up when they said they would. Next time I move cross country I can't think of any other way to move. read more

I needed to get my stuff from Idaho to Georgia for a job change. The company was very nice on the phone--however, you have to be willing to have some ambiguity in your move unless you pay the extra $300 for the guaranteed delivery time (I didn't pay this). They delivered the truck to my apartment during the time they said they would. It was a BIG truck. I thought it would be a pod like thing that fit into a truck but it wasn't, they delivered the whole semi bed to my apartment (so make sure you have space for it to park). The truck was on it's wheels, so it is helpful if you have a dolly to get your stuff up the ramp (they provide). My main dislike was how my stuff was secured/separated. I thought (I swear someone told me) that my stuff would be securely locked. It was, in fact, locked in the truck, but there were wooden pallets that separated my stuff from the rest of the truck so anyone could have gotten in my stuff if they had access to the outside truck lock. I was also a bit fearful they would put something in the rest of the truck (cabbage, someone elses bug invested stuff, etc) that would have gotten into my stuff. The divider did not go all the way to the top of the truck to separate my stuff. None of this happened, it got to my place fine, and the broken stuff was probably due to faulty packing. It is also important to know (this changed much of my planning once I talked to the second person at U-Pack) that your delivery date is NOT the day it will be at your place. It is when it will be delivered to the docking station. Be sure to get clarity if you are on a tight schedule. Happy moving! read more

Professional, helpful, friendly and a good value. The trailer may have to sit for a day or two until picked up, so make sure that is allowed in your location. We had to make special arrangements with our storage facility. But it all went smoothly, and the company delivered and picked up the trailer in a timely manner. read more

We just moved to Hawaii and downsized tremendously. So, the Relocube was our best and least expensive option. Unfortunately, U-Pack does not service Montana so we had to load our goods onto a 10 foot trailer and repack the boxes at the Idaho Falls site. From the beginning U-Pack was helpful and up front. They charged the quoted price given to us months ahead, had two cubes ready (we ended up only needing one which was no problem at all-- no extra charge or fee) when we arrived. They communicated with us all along, up to and including updates, reminders, helpful hints and tracking. Our goods arrived over a week early. Everything was in perfect order. Packing the cube and insuring that your things are well-protected inside that space is the owner's responsibility, not U-pack's. Though U-pack has lots of packing tips, they have nothing to do with HOW you choose to load it. Ours was as tight as a drum and our goods were wrapped and taped properly. Not one broken item. A special thanks to Corbin in Idaho Falls! read more

Moving from California to Idaho Falls, ID. I understand that the delivery time is estimated but when there is NO status showing on the website other than your cubes have been picked up for 5 days it gets stressful. When I called they stated that there was an issue updating the information on the website but my cubes where on their way. The last day of my estimated delivery time (a Friday) it showed the cubes in Las Vegas and on their way to Salt Lake City. I was so frustrated at this point I asked my daughter to call and find out what was going on. When she called the day of estimated delivery she found out that one of the cubes was here in Idaho Falls which is not what the website showed. The nice gentleman here at Upack, Kyle helped her get the one cube delivered to me that night. There is more to the story but I finally received the second cube on the following Tuesday. Their customer service is not very good at keeping you informed of the whereabouts of your things. But for the most part when you call they are helpful. However when the supervisor called me to discuss my concerns. He already had his answer and didn't seem to care about my concerns. He stated that they normally do not refund/discount usually and when they do it is only $50.00. They refunded me $175 on $2150 move. That's a discount of 8% - moving on. I brought the necessary items needed to get me through my wait until the cubes arrived. Unfortunately, the cube that had the necessities was not the one delivered so more money spent to get needed items to get me through. Just be careful in regards to the delivery time also he says it is normal for them to split up your cubes. Something about the weight on the trucks. Common sense says keep them together so you don't have to make several trips to the same location for really no reason at all. A big company like this you would think has it figured out so they don't have to split up the shipment. read more

Had a very successful move with their help. The person who arranged for our trailer was very helpful and knowledgeable, so we felt we got the best deal. The drivers were all courteous, taking time to explain how to set up and take down the ramp and the cargo walls, and explaining how to make use of all available space and how to best pack our items so they were secure. When we received the trailer, it came when they said it would. We've moved to a new house in a new development. They found it when others like UPS and FedEx and the local utilities couldn't. The driver was very helpful and parked the trailer so it was easily accessible and wouldn't do any damage to the cement or road. Had to flip the trailer around to do this, in a cul-de-sac. I was impressed, both at his willingness and the ease in which he did it. Our items were in great condition. No damage other than an occasional scrape or scuff (that came out with some polish), other than a few items that had not been secured as we had been instructed. Even these had only minor scrapes. Not sure it would have been any better had I packed a moving truck and hauled it myself! And the best part was I didn't have to drive a moving truck halfway across the country! Great service, will use them again if I make this kind of move in the future. read more

Upack is the only way to move your stuff. The workers are very very friendly and helpful. This is the second time I've used them and very happy both times. read more