I am been banking at sierra centrall credit union for years. I almost closed my accounts a month…read moreago i had monthly fees on my checking. The worker at the branch in Redding are good people, but im never in town. only problem is its a smaller bank, and i travel for work alot. i got my statment and i noiticed I was charged fees every nmonth. i made up my mind to close my accounts, I called the 1-800 number, and i got one of the agents, his name was nick. nice guy, because of that guy, i decided that day to keep my accounts. just the way he helped me, he was honest, sincere and made sure to hear me out. He listened to what i had to say, he was knowledgeable to. explaind everything to me how to keep my accounts free. so thank you to Nick cause of him, he mentioned sierra has best rates on car loans,he told me that when im ready to buy a car cause i travel for work, to make sure to call or come into the branch, which iw ill. i highly recommend if you call the 1-800, ask for him, he will make sure to take care of you.

Customer service! Refusal to deposit a check with my maiden name on it even though I have an ID…read morewith my current name and one with my maiden name on it and all identifying information is identical. My normal bank had no issues but I wasted time even trying.

Theyre in dire need of joining the rest of us in the here and now and start offering up to date…read morefeatures and services. They take forever to post one's direct deposit. My husband gets his pay days after others have gotten their money who bank with other financial institutions.

I went into get a notary for proof of a signature. I was informed they only do notary for customers…read morewith accounts. I've never heard of that. I was under the impression a notary can notorize anyone anywhere. Nothing like not wanting to do your job. This is the new way. Go to work and do little as possible.

I arrived at 5:08 PM the banks closes at 5PM so I used the ATM and it ate my card and would not…read moregive me back, this is a problem seeing how my suv Jeep is on E and I need gas, I also am extremely hungry and now can not get any food, I called the store immediately and asked if they can please help me real quick seeing how they were still in the bank I told the lady my situation and she insisted she could not help me until 9AM tomorrow, this is not acceptable I should not have to beg to get my own money I have worked so hard for, someone should always be available to open the ATM maybe a technician of some sort people have emergency situations and this world does not run on love and helping hands I am beyond stressed from this whole thing...

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

Avoid this branch like the plague…read more I withdrew a large amount of cash for a vehicle purchase and the teller, Kimberly, shorted me $300. I have no way of knowing if it was purposeful or accidental, but I do know that it's upsetting that my bank can't get something right that should be elemental. She counted the money in front of me using a counting machine with a digital display. She ran it through twice, saying: "The machine may make a mistake once, but it'll never make the mistake twice!" If only. The digital display showed the right amount, both times, and she sealed the money in two envelopes. When I got home, I counted it. I counted it again. And again. I got two other people to count it, too. Each time the same result: I was short $300. I've never had anything like this happen. The shadiness, or, at best, incompetence, is extraordinary. And costly. To me. I filed a complaint with the main WF customer service team and if it's not rectified this bank is going to lose yet another customer.

i called customer service because i couldn't access my card ( the only money i have) because of…read more"maintenance " that i was not notified of( which also lasted from 9pm -6pm the next day ) waited for 20 min got hung up on called again got tossed to someone who wasent even the right department, -10/10 fucking ridiculous. they couldn't even turn my card on from their end. DONT BANK HERE

Always professional friendly customer service. Free checking and low rates. Longhorn wall mount is…read morea sight for sore eyes.

Great customer service. They all know me by name. Only branch I'll use is the cottonwood one.read more

I do not recommend this bank. The bank discriminates against clients based on their nationality. It…read moreexhibits an unprofessional and suspicious attitude towards clients. Additionally, there is no response to emails and no support provided

Update March 5, 2024: At last, I have been able to close my…read moreaccounts with Cornerstone, needless to say it is a bit of a chore with automatic deposits, etc. Best of all I have fortunately found a bank with far superior service and competency. Just in case you are interested, Cornerstone is owned by Bancorp a bank holding company, all this propaganda about this being such a friendly community bank is purely hype. Cornerstone is traded on the stock market; they are first and foremost a for profit bank, and they do not differ in any way from any other for profit bank. So if you like all the warm fuizzies in their well decorated offices, be my guest, but I personally do not believe they have the quality and expertise I would look for in a bank. They have proven to be inept on several occasions and today I received an email from Cornerstone because the email said I am a valued customer, but as of a week ago I closed my remaining account with Cornerstone, so the email was an error.

Had an account there for years. Great place. People there are friendly and always responsive to my…read moreneeds

Every time we visit this branch downtown they refuse our service. I usually use the hilltop branch…read morebut my husband needed to open an acct and it's closer to go to the pine street location. we went three times to open a checking account and they told us they were too understaffed to do that. Today was the last straw. We walked in on a Tuesday morning, it's empty, two workers available, one teller and one at a desk. we asked to open an account and explained we can't make an apt because our schedules are too unpredictable. she just shrugged and said they are too understaffed to do that...while two employees were doing nothing with no customers in sight. we took our business to an entirely different bank and will be switching my existing account to the new bank too. They clearly don't want my money so ‍

An update is in order. Since my review and letter to their Board of Directors, the service and my…read moreopinion has done a 180. The branch manager and staff have been very helpful, help with my myriad of questions and are responsive and polite. It's been very appreciated because dealing with banking problems should be the last thing to worry about after the death of loved ones.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.