Went there open a business checking account to get a $900 promotion, you had to deposit $25k of cash and maintain 60 days with 5 transactions. The bank staff name Walter Sherley help me go through the process and he's lack did a big mistake for transferring money from my others checking account should be cash or new money, he's lack of advice or explanation or even knowledge the promotion of the bank he working it. I'm been waiting over 3 months and call even come to meet him at the bank, he knew he did a mistake make me couldn't get the $900 bonus promotion. He says would work with his manager to get my bonus, but today he call me says sorry they can give me the $900 bonus. I'm not recommend anyone to do business with them, personally with Walter Sherley. I've go there tomorrow closing all of my bank accounts to go do business with others banks. It's such been business with them for over 15 years and all they did is crewed me over for theirs employees mistake. Goodbye. read more

We were able to open a checking and Money Market account quickly. Diana Sanchez was the Client Relationship Consultant that helped us. She was professional and helped us decide the best accounts to choose to avoid any fees. The branch was very nice, clean, well-lit and welcoming. Isaac Herrera helped up setup our Trust on our accounts when we came back a couple days later. Both Client Relationship Consultants were very helpful and professional. We are happy to open an account with US Bank. read more

It's a great banks with great prople. Have always a had a great experience. Thank you for being friendly and taking the time to know me and my name. read more

" Grecia Arellano Was Awesome ! " My wife and I went to the US Bank in Banning, CA to open a new account and get a Safe Deposit Box. We were nicely greeted by Edward Juarez the Bank Manager, and he sent us to Grecia Arellano for service. Grecia was one of the nicest and friendliest business people we have ever met. She handled everything very professionally, and was very detailed in her answers to all of our questions. Grecia set up 2 accounts and a safe deposit box for us and was AWESOME ! at everything she did for us. We were very impressed with this US Bank. read more

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Grecia helped us last week after my dad's passing. Mom was a little confused about accounts status, balances, etc. Grecia displayed tremendous empathy, gave great customer service and employed wonderful people skills. She handled all of our business in a professional manner. We spent about 15 minutes with her, and it couldn't have been more pleasant and productive. She is a great asset to the bank, and we will definitely be keeping all of our accounts there, and likely opening a couple of new ones soon. Great job. read more

A 5 ***** bank by any stretch. I've been with them for 11 years and it's as good as any bank I've used. Short lines. If there's a few people in line, the manager or the loan officers will pull people out of the line and service their needs. That has NEVER happened in Wells Fargo, BofA or Chase. read more

I opened an account here 2 1/2 weeks ago. This was for an estate account. It's been 12 business days, so I called customer service to verify when the debit card and checks were sent out. The debit card should have been here last week and there was no check order. I verified with the banker at the time that checks were ordered. He said yes. They were not. I ordered them today and it takes 14 days plus mail time. The debit card had to reordered and that takes 3-5 days for processing plus mail time. When I opened the account, with cashiers checks from Bank America, I was told that they would be held a couple of days. I discovered the next day that I had less than .05% of the account balance available. I went in and spoke with him and I was told at that time they hold checks for new accounts for 5 business days. Because the Probate Court has been such a nitpicky issue, I wanted to keep all things separate. I bank at Chase. My mother's accounts were at Bank of America and they screwed things up to no end when she died. I wasn't going there. Wells Fargo fees you to death. My neighbor banks at US Bank, so I figured I'd give it try. I've been considering moving my accounts anyway. I've had a few issues with Chase, but I've not been lied to. 2 strikes USBank. There won't be a third. When dealing with probate, online banking doesn't work. You have to send paperwork, etc. This will probably cause a months delay in closing her estate. I am extremely upset. I expect honesty and knowledge when dealing with professionals. I didn't get that here. And I've worked in the Financial Services field for 25 years, and that includes working at a branch location. read more

I just left the Appointment I had with the bank to open up a new account and it was nothing but easy and effortless I would like to thank Brian who assisted everything and made it stress-free. I would recommend this bank to anyone who is looking to open an account The office and inside was very clean and I handled it properly read more

I went into the bank to cash a my check. I was told I could not cash a check at US Bank. I have a valid drivers license. I do not have an account with US Bank. However, I -2 weeks prior I was able to cash a check that was not a US Bank check with out any haggle. I did have to pay a check cashing fee and the very pleasant gentleman who assisted me, informed me " I was in the system and I could cash a check anytime". He offered me an opportunity to open an account. I was treated very differently today. I was told I could not cash my check and the teller "Grace" was very unprofessional and did not offer any other solutions. I called back to speak with the manager and she claimed there was no manager available for. She never offered me an opportunity to open a new account or provide a card with the mangers information to follow up. I was very disappointed and I decided I did not want to bank with a company who treat their customers unprofessionally, poorly and disrespectful!!! I decided to take my funds elsewhere an deal with a better bank. read more

This is not my bank. But i had a check written out ot me from this branch. i went inside the bank to cash it. The one and only teller was on the phone, whispering, it was clearly not a business call. 3 people waiting and she never made eye contact or gave any indication that she saw us waiting. When she finally got off the phone., she ducked her head and went into the back. When she came out into the front where we could see her, again....no greeting, no indication that their were people just standing there waiting for her to do her job. it was apparent that she was now counting her drawer. She continued to ignore us. Finally a man, from the side desks called me over. i showed him the check and told him i wanted to cash it. His awnser, if you don't have an account with us, then i will need to know where you work, what is your occupation, your social security number, and we will have to run a check on you. Why? i asked. It is our policy. So if you bank with these people, do not write your friend a check. IT will be impossible to cash it, even if your money in your account is good and just sitting there. Treating me like i was up to no good. Dosent seem right. read more

Great friendly professional people Mr Eddy the manger always helpful Do more to try to help Mr john from bussiness great person Mr Wesley another great person from loan department Miss Sonya from bussiness department Thanks again read more

We have enjoyed great service for many years with US Bank in Banning. Very friendly polite employees. We highly recommend them.

If I could give a half star I would. The costumer service is piss poor. Leanna Lewis is THE WORST teller I have ever dealt with! She gave me false information and in return I was charged INSANE overdraft fees that I did not get refunded, instead of just admitting to a bank error! They never have enough people working. When you call they pick and choose when they want to answer. Honestly the people who work in the morning are clearly not "morning people" because they all have some sort of attitude. If you're looking to open an account here I BEG you to go to a credit union or any other bank for that matter, but I know that credit unions are all about costumer satisfaction and this place is not! I don't even know why I went to US Bank in the first place. Oh and if you do have an account make sure you check your statements and keep an active check register so that you can be sure you're not charged unnecessary fees because I've caught them before! Smh p.o.s. read more

Went to this bank yesterday to resolve an issue with branch manager. First we had to wait 5 minutes while he finished just sitting there in an empty branch. Note, the other 2 banking officers were busy the entire time we were there talking to each other with an empty desk between them. The manager was very rude, hostile and belligerent. I closed my account on the spot and as soon as my husband arranges his direct deposit in another bank, he will be closing his account also. Never seen such poor customer service,filed a complaint with corporate offices. read more

Disappointment, ATM was out of order and the line inside was 10 people or more deep. You would think since they want to keep you out of the teller line they would make sure the ATM is working. read more

I strongly encourage you not to bring business to US Bank. My mom is 88 years old and was hospitalized in December so we missed by less than a week the window to shift CD money into her checking account to pay her bills. I asked US Bank to waive the penalty. They refused. Now, they will lose a customer when the CD again matures in August. What terrible customer service and such a sad statement about their empathy for my 88 year old mom trying to pay her bills on a fixed income. #shameonUSBank read more

It's not easy to get a mortgage today. That company that advertises on TV all the time charges a bunch in closing costs and my own bank had issues with the Feds on ethics charges. So I walked into the nearest bank I never heard of and was greeted by a sign that said US Bank won an award for ethics. Great. Sat down with loan officer Ramon Rocha to discuss a mortgage. Ramon is very friendly, knowledgeable, and professional. (What I liked best was his proactive communication all along the process.) Though he warned that the bank's mortgage division can take up to 6 weeks to close a mortgage, I had two months before my contracted closing date. Bottom line: we had to make a lot of noise going up the ladder of authority in the company to get closed on time. At one point, the bank said it might take 10 weeks. We started the process on November 3 and, after calling the company's regional supervisor, closed on January 13. If you need a reasonable close time, this may not be your bank. But the closing costs are very reasonable (comparatively) and the people who work in this branch of the bank are very helpful. Not sure what the problem is with the loan processing/underwriting division might be - maybe a lack of personnel? - but they did waste time asking and waiting for documents from me that they ultimately said they didn't need. Good bank branch overall but mortgage division needs some adjustment, IMHO. read more