It's clean! Hence the two stars. But oh man the customer…read moreservice in here needs some training. The manager, Celeste, was rude. She was attending as a teller and I had to step in when she was attending my non English speaking mom. didn't feel welcome at all. First time and last time at this bank I don't live near it so I probably won't be back regardless but customer service should be treated here.

Warm welcomed and friendly smile by Brian. Talked to him about what we needed, he talked to…read more Martha Barba Relationship Banker. She helped me before so helpful, knowledgeable and patience with my family and I. Help us alot. Thank you Martha for all your assistance today;)

I just left and i wanted to cash my check i have bills to pay having casual conversation with the…read moreteller julie but when i couldnt get my money right away and i was confused she said what about direct deposit i said they dont offer she chuckled slightly and said guess your bills will have to wait like im sorry julie but no one asked you for an opinion. Idk but made me feel disrespected.

What is the point of paying a service fee every month if... you don't get service and the ATMs…read moredon't have money? 1) Their ATMs do NOT accept cash deposits or checks. Some of us still pay and operate with cash and checks in our businesses and personal lives. You literally can not deposit cash/checks without going inside to see a teller. Given they have more relaxed hours than a sloth in a zoo, it's impossible for people with jobs to make it inside by normal operating hours. 2) The ATMs in Beaumont are regularly out of cash. ALL of the ATMs at the bank. I'm not talking about holidays, or Friday evenings. I'm talking about a Sunday morning at 930am before church or a football game. Not once. Not twice. A total of three times between June-December 2022. 3) Yes, I guess I could drive 25 minutes to Redlands one way, or pay a $3.99 fee at another ATM... but why would I do that when I already pay them a monthly fee to... well, have cash in the ATM, at their bank, in the town I live in. I know, crazy for wanting my bank to be able to give me money and not Arco. 4) If you bring this up to a representative they will absolutely notify you that you are in fact the problem. When I inquired about the poor quality and reduction of services in town the two replies I received were, "Why don't you just cash a check in the app?" **How shall I deposit cash via the app??** and, I s*** you not, "Sir, have you ever heard of Zelle? Try using that next time." **Because you are a bank, and this is what customers have paid me in.** Please don't go here. Perhaps if you live in another city it would make sense to use Citi, but if you expect to be able to count on your local branch to allow you to withdrawal or deposit cash you are simply asking too much of them.

This bank sux. They don't have enough workers and because we had an account question the teller…read morekicked me out of line and made me see a banker which took forever

Staff st large are polite, friendly and willing to assistread more

Very rude employee. Complained and told I would get a call from the manager who was out for a week…read morebut have not heard from anyone yet. They need to retrain their clerks in Customer Service! This particular clerk was incredibly rude and condescending when I wanted to cash a check. There was absolutely no reason for her rudeness and attitude. Then she had the audacity to lie! I have witnessed this behavior toward other customers and it is apparently how they choose to treat their customers. I'm in the process of moving my accounts to another bank. Also, their lobby is not safe after hours. Too many people can enter and the time the machines take to perform the transactions is too long especially with your back to others. Sign of the times I guess, but I don't have to put up with it! Change or you'll keep losing good customers like me!

I have been banking since the acquisition of Washington Mutual and have found that this has been…read moreone of the best banks I have been with. I was with two other large banks prior...Wells and BofA. These two I would never recommend based on various business practices that are pure greed. Chase has been very seem less and accommodating for my banking needs.

I would like to update to give Altura VP and management including Hugo thanks for reaching out to…read morecorrect the situation at hand. One of the worst altura branches to go to, they need to just close this branch or find new management. Hugo the manager at the building is very, very rude and speaks in a very demeaning tone to his customers avoid this branch and just go elsewhere. I went to another branch and was treated very kindly, and they were very helpful.

Today I had the pleasure of opening an account with Altura located in the Albertsons grocery store…read morein Banning/Beaumont. The manager, Hugo, gave me great service and really went out of his way to accommodate me. What really impressed me was the personal attention to meet all of my needs and make it feel like I had a personal banker. The credit union had a small bank feel to it that just made the whole experience really comfortable. It is nice to walk in and be greeted by everyone that works at this branch. I am sure I will have a long relationship with this outstanding credit union.

Actually NO STARS This place is a joke…read more There's 25 people in line and one teller. It's a shame the way they treat this community. All three managers here 'don't know how to make a transaction' WHAT A JOKE

Don't use this branch. ! You are better off carrying your money in a paper bag. My card was…read morecompromised, fraud dept told me someone in Hawaii . They said just go into your local office get a temporary card. Easy right ? Nope. Bankers busy no appointments available for 2 days? Did I hear that right ? Spoke with a manager she kept going in circles blaming covid. I'm sorry if Wells Fargo hasn't figured out how to help in an emergency in 6 months it's no wonder the Bank is under constant trouble. Time to leave this Bank. ** Was able to get an emergency appt at another branch. That's customer service. Hopefully they consolidate this branch to the better knowledgeable one I found.

Maria is terrible to face. She makes you feel like you don't belong in the bank. Pure judgement…read moreand the reason I'll never come back at any cost to this branch. Get better management or retrain Maria to treat investors as if they were living people with feelings. When needing a manager she's the worst person to represent this company. I would not recommend

I really like the staff here. They know me and are always friendly and kind. It's way beyond my…read moreexperience with every national bank. There are some big issues in my mind: 1) EDITED AND UPDATED: they advertise mobile banking which was having problems and crazy thing. I complained and MIRACULOUSLY it's fixed! Timing is everything. Thanks Bank of Hemet. 2)the phone service at night or weekends sucks. I don't know what or where I'm calling. All they have said is "in so sorry" and can't really do anything. 3) last year I signed up for a text if they thought there was fraud on my account. Twice in the prior months I've been unable to use my card. Turns out they cut it off because I was traveling. There I am in New Orleans. Friday night no way to pay for dinner. First I'm embarrassed and incredulous as I can see I have plenty of money. Then I have to find their number call, talk to someone far away in Malaysia? Who knows. They say in the future I should receive a text to clarify if I'm making a purchase out of my usual travel pattern. 4) sometimes my account and I still have checks. At b of a they would send a text if my balance went under a specific amount. Alas. No such service. Makes me wish I was back at B OF A. Crazy. I didn't think I'd ever say that!

I had to take my jeep into the shop cause I was having issues with it overheating. The mechanic…read morecame back with a quote that crushed me and my wallet. I didn't have the money to get my one and only car fixed, so I decided to check out this place to get a small loan. The customer service was quick to comfort my worries with taking out a loan.. I've never done something like that but I'm glad I gave them a try in my time of emergency!

Went there open a business checking account to get a $900 promotion, you had to deposit $25k of…read morecash and maintain 60 days with 5 transactions. The bank staff name Walter Sherley help me go through the process and he's lack did a big mistake for transferring money from my others checking account should be cash or new money, he's lack of advice or explanation or even knowledge the promotion of the bank he working it. I'm been waiting over 3 months and call even come to meet him at the bank, he knew he did a mistake make me couldn't get the $900 bonus promotion. He says would work with his manager to get my bonus, but today he call me says sorry they can give me the $900 bonus. I'm not recommend anyone to do business with them, personally with Walter Sherley. I've go there tomorrow closing all of my bank accounts to go do business with others banks. It's such been business with them for over 15 years and all they did is crewed me over for theirs employees mistake. Goodbye.

We were able to open a checking and Money Market account quickly. Diana Sanchez was the Client…read moreRelationship Consultant that helped us. She was professional and helped us decide the best accounts to choose to avoid any fees. The branch was very nice, clean, well-lit and welcoming. Isaac Herrera helped up setup our Trust on our accounts when we came back a couple days later. Both Client Relationship Consultants were very helpful and professional. We are happy to open an account with US Bank.