I seldom walk in to this branch and always was treated very well, but not today the cashier that…read morewas there has very poor P.R. skills that make me feel unwelcome. Hopping next time I need to walk in there's a different cashier.

The cashier was very egotistical and rude the whole time we were there and didn't give us our money…read moreand when we asked for it she got mad and said she had already gave it to us

If I could give more than 5 stars, I absolutely would!…read more We recently tried another credit union, Navy Federal for our daughter,.after it was highly recommended by family members, thinking they would be able to help us. Unfortunately, that experience did not work out as we had hoped. We ended up going back to SchoolsFirst Federal Credit Union, and once again, they came through for us! The difference in customer service was night and day. They were helpful, understanding, patient, and genuinely took the time to listen to what we needed and find a way to help us. This is exactly why we continue to come back to SchoolsFirst. They make you feel like a valued member, not just another number walking through the door. SchoolsFirst is truly top-tier in my book. Their customer service and willingness to help are above and beyond. Definitely more than 5 stars!

Refusal to investigate their own incompetent credit reporting has forced me to get an FCRA…read moreattorney. SchoolsFirst furnished false data to credit bureaus, declared they'd "no longer communicate" with me, then sent me documents calling my loan an "auto loan." I never had an auto loan with SchoolsFirst. I took out a $1,000 Classroom Supplies loan in 2023. Paid it off. Done, or so I thought. SchoolsFirst then reported a 30-day late payment to credit bureaus that their own internal records contradict. When I disputed it with documentation, they responded with boilerplate and declared in writing that they would "no longer communicate" with me on the matter. Here's where it gets worse: all three credit bureaus report this account completely differently from each other. One bureau is still reporting the entire account as past due, three years later, for a loan that was paid in full and closed in 2023. Same loan. Same furnisher. Three different stories. That is not a dispute. That is a data integrity failure. Then they mailed me a formal payment history letter, their own document on their letterhead, that described my Classroom Supplies loan as an "auto loan." I have never had an auto loan with SchoolsFirst. That is not a typo. That is a fabricated loan type in an official dispute response, which tells you everything about the reliability of their record-keeping.

I just joined Arrowhead Credit Union about eight months ago and they are unbelievably professional…read more The entire staff are kind and professional. I left Chase down the hill for this Credit Union. I was so tired of having to pay fee after fee after fee and they have not let me down it is so nice. One of the things they said to me was once we have your money from Social Security or your pension. It will be in your account and boy. Were they right? I get my money sometimes 5 to 6 days Early And as a senior with a fixed income, that is so unbelievably nice. You have no idea they have stood by their word and it's just so nice to open the door and see smiling faces. They're kind they have free money orders. That is nice when you're on a fixed income. I just have nothing but wonderful things to say about them not having to go down the hill no fees, just the kindest employees ever love them.

I have been with Arrowhead Credit Union for 19 years. Every employee has been courteous, friendly…read moreand understood banking. When I had a problem with my account, the employee took extra time to help me work it out. I recommend this branch.

We have a second home in Lake Arrowhead and were in need of a large-ish sum of cash to pay for some…read morelandscape items. Recently California Bank & Trust bought out our former bank, so I thought I'd look online to see in the off chance there was a branch in town and was pleasantly surprised to find there was. My husband and I walked in and were greeted warmly and the teller apologized because some of the cash would be in $20 denominations because they only had limited bills in their safe. We were relieved because in the past we had exhausting experiences with Wells Fargo trying to obtain cash to buy a used car, giving us the run around and waiting a week to have access to our funds. While the teller retrieved the cash (sorry I can't remember her name!) we visited with Christopher Castillo, the branch 'Relationship Banker', and he was super down to Earth and went over some questions we had about our switch over to CB & T. We are elated to know that we have access to our bank when we're in Lake Arrowhead as we have our law firm's accounts there as well, and we can do banking when needed. An all around terrific experience.

I went to the branch in Lake Arrowhead since it was more convenient than my usual branch in…read moreCrestline. I went into the teller to ask her to withdraw whatever I had left in the account, but to keep the minimum amount in the account to not trigger monthly fees. The withdrawal amounted to $250. The teller asked for my ID. I gave her my passport. She would not accept it. And I told her that there is no better form of ID in this country. But she would not accept it. She asked for a driver's license. So I gave her my Nevada driver's license. She would not accept that form of ID either. it was absurd! I gave her excellent forms of Identification! It was crystal clear that I am who I say I am! And then she had the audacity to tell me that the bank has had losses because of people with fake ID! I was shocked! I said "are you insinuating that I have fake ID?" She said, "no, no, no I'm not insinuating that". So I said "then why did you bring it up?" So then I said, fine, I'll just enter my pin #. She said they don't have those little boxes with a numbers pad that all banks have for customers to enter their pin #. So essentially I had to go out to the ATM machine they have in front of their bank. So what was the whole point of that teller upsetting me when all I had to do was use the ATM machine? What a horrible customer service debacle!!!!!

I recently opened an account for this Credit Union with Benjamin and I am beyond happy with his…read moreservice and information he provided me with. If anyone has any doubt whether to start banking with a credit union, here is my review telling you YES! Thank you Benjamin!

Rubi Segura provided excellent customer service and made the auto loan refinancing process simple…read moreand stress-free. I truly appreciate her patience in answering all of my questions and taking the time to assist me throughout the process. She was attentive, professional, and always responsive. They also offered the lowest interest rate compared to the other credit unions I contacted, which made my decision even easier. I'm very happy with my experience and would highly recommend Rubi and their team to anyone looking to refinance their auto loan.

I'm so grateful we have an Altura Credit Union in Palm Springs, very convenient! Johana has helped…read moreme several times, she's very helpful! THANK YOU!!!

So after a 2nd horrible experience with the teller Casandra. I called and asked to have the branch…read moremanager call me. After 4 hours and no call noticed a $300 deduction from my account. Called customer care again. Was told the branch made a mistake and took the $$ out of the wrong account. Turns out it was the manager that did it. Lots of excuses the rude employee is a training issue. The money was because she as trying to look up my info to call me but had to help a customer and was in the wrong account. Asked to have the district manager call me 3 weeks later still no call not surprised. STAY AWAY and watch every penny in your account. How sad.

Emilio A. Always gives us the best customer service. He's very patient, listens and gives us the…read morebest customer service and banking service. Ask for him! Congratulations on his new promotion. We love the Eastvale Branch. Everyone is really nice.

Sandy helped me today and was very kind and helpful, my experience was great thanks to her :)read more

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

At 737 rio rancho rd in Pomona, I was early to the first appointment i had with Elizabeth I waited…read moreabout an hour until Elizabeth was done with the person she took in. My second appointment I came 4 minutes earlier but she was with another person, and I waited 40 minutes for elizabeth to finish talking with the other person. They were just conversating. Don't make your appointment with Elizabeth she takes forever it's a waste of time and day. She doesn't have a deadline for the previous person there's no urgency or anything if u have a appointment

Phone service is terrible it takes forever just to reach a person. Office service in Redlands is…read moregreat. They also have ATMs at some Stater Brothers. They keep sending mail to my physical address even though I requested my PO box. This could cause identity fraud because people steal our mail.

Cannot stand Tammy she has always been less than helpful!…read moreOften trying to scold me. She was not nice to my Mother, she is also not nice to my daughter or myself. Tammy never tries to help with a solution only adds to the frustration!!! Everyone else although does do what they can to help with a smile.