I had a great experience at the bank today. Alexandria helped me add my husband to our joint…read moreaccount, and she made the whole process easy, fast, and simple. She was awesome -- very helpful, professional, and friendly. I really appreciated her excellent customer service!

I joined SchoolsFirst because I believed the credit union pitch. Member owned, people helping…read morepeople, better than the big banks. What I found instead was some of the worst institutional incompetence I have encountered from any financial institution. After paying off a small personal loan in full, SchoolsFirst began reporting the account differently to all three credit bureaus simultaneously. Not slightly differently. Completely differently. One bureau showed the account as still past due long after it was closed and paid. When I disputed it with documentation, they produced two entirely different transaction histories for the same loan. Their own internal records contradict each other. They also sent an official dispute response letter that misidentified the loan product entirely, getting the basic type of loan wrong in formal correspondence. That alone tells you everything about how carefully they maintain member records. Rather than fix it, they declared in writing that they would no longer communicate with me about the matter, and then continued furnishing the disputed data to credit bureaus anyway. The practical damage is real. Inaccurate reporting on a small loan paid in full affects your credit profile, your interest rates, and your ability to qualify for financing long after the loan is gone. If you are a California educator considering SchoolsFirst, I would look carefully before committing. The credit union philosophy is easy to say and hard to find here when something actually goes wrong.

I had some problems with my account, so I went into the Apple Valley branch to find out what I…read morecould do to fix the problem. The teller helped me open a new account and transfered all of my balance to my new account. I had no problems at all with the transfer of accounts, thank you so very much for getting this done for me.

This is my 6th time not been able to make an ATM deposit I'm not sure why not of the ATMs are…read moreworking but it's very annoying, some of us work till late and can't make it in the morning or afternoon to make a deposit inside the branch. please take care of this matter we need the ATM machines working !!!

Friendly staff, quick helpful customer service and overall good place to bank. Thank you to the…read moremanagement that keeps this place running smoothly.

The banker was knowledgeable and courteous. Fast and easy opening my new account. Very happy.read more

I'm so grateful we have an Altura Credit Union in Palm Springs, very convenient! Johana has helped…read moreme several times, she's very helpful! THANK YOU!!!

So after a 2nd horrible experience with the teller Casandra. I called and asked to have the branch…read moremanager call me. After 4 hours and no call noticed a $300 deduction from my account. Called customer care again. Was told the branch made a mistake and took the $$ out of the wrong account. Turns out it was the manager that did it. Lots of excuses the rude employee is a training issue. The money was because she as trying to look up my info to call me but had to help a customer and was in the wrong account. Asked to have the district manager call me 3 weeks later still no call not surprised. STAY AWAY and watch every penny in your account. How sad.

The worst. Terrible personal service, as if they were dealing with their money, not yours. One of…read morethe most problematic tech platforms I have ever used, constant calls, waits for up to 30-45 minutes, pass the buck employees, and no one seems to know what the problem is ... this time. Problems with my Debit Card working, always problems with mobile banking. No ATMs. It's just a mess. I am moving my accounts elsewhere.

I tried to find out how to set up 2-step authentication for my bank accounts... called a number…read morefrom the bank's website... talked to 3 people on that call and wrote an email asking about 2-step authentication... not a sole that I talked with knew what the hell I was talking about. No specific info could be found on their website. The conclusion that I can draw is that there is NO 2-step authentication with this bank... the only security for on-line banking here is Username and Password. I've been able to setup 2-step on all of my other bank accounts and credit cards, but not FFB. Disappointed and considering options.

If I could give more than 5 stars, I absolutely would!…read more We recently tried another credit union, Navy Federal for our daughter,.after it was highly recommended by family members, thinking they would be able to help us. Unfortunately, that experience did not work out as we had hoped. We ended up going back to SchoolsFirst Federal Credit Union, and once again, they came through for us! The difference in customer service was night and day. They were helpful, understanding, patient, and genuinely took the time to listen to what we needed and find a way to help us. This is exactly why we continue to come back to SchoolsFirst. They make you feel like a valued member, not just another number walking through the door. SchoolsFirst is truly top-tier in my book. Their customer service and willingness to help are above and beyond. Definitely more than 5 stars!

I went in to replace a lost card and mentioned that I had gotten a personal loan to payoff my…read morecredit cards and was told that I could apply through them to get a better rate. I explained my situation with my income and was told that if I go in person I would most likely get approved since I have been with them for over 10 years and have a strong history with them. Well, the only thing I have to show for it is a credit inquiry and a denial email

My husband went in yesterday. He guessed guy was being trained cause a girl stood behind him whole…read moretime. We only have about 100,000$ in there but we're confiding transferring from our other two banks all to us bank. Will not be doing now. They were both very rude! Customer service should be first. Leave ur rude mood at home! Really 0 stars.

Long lines! Manager sits in office doesn't help customers. Can I call your local branch and talk to…read morea live person . I was forced to switch to First Foundation.

Emilio A. Always gives us the best customer service. He's very patient, listens and gives us the…read morebest customer service and banking service. Ask for him! Congratulations on his new promotion. We love the Eastvale Branch. Everyone is really nice.

Sandy helped me today and was very kind and helpful, my experience was great thanks to her :)read more

I am at this this time working with Colleen E Ower at Wells Fargo, she has not called to introduce…read moreherself. The loan docs were suppose to be at the notary at noon today my Buyers arrange for a babysitter for her 5 children and her husband took off work and they waited until 1:45 PM for the loan docs they never came I called to speak with Colleen the only person I was able to speak to was Angela who she stated she was my "go to" person that couldn't tell me were the docs were, 2 hours later we find out they wanted an extension in which I ask her at the beginning can she close by July 31th as they bank will not allow ANY extensions. Colleen after 8 calls still has not returned my calls. I do not recommend this loan officer to anyone. I normally do not write reviews, I feel others do not need to go through with her as we did.