Can I give ten stars? Honestly, they earn it. I just had a company try to rip almost four thousand…read moredollars out of my account, unauthorized. This bank stopped that transaction. I had my card on a list of stolen numbers, and I never even saw any bad transactions. They immediately issued me another card. This bank is on their toes! I just found out that their credit cards are far superior in lower interest than the ones that I have (switching to their cards). Also, I have bought Six Flag tickets and other entertainment tickets from them (huge savings for members). Now, that already puts them at ten stars in my book. But, even more than is how personable, friendly, and home town feel this bank gets another five stars. They are very helpful and courteous. They remember who you are when they see you, and they bend over backwards to make you feel like you are dealing with a five star bank. I can't never imagine banking anywhere else (seriously).

From the owner: Financial Services - Savings and Checking Accounts, Auto Loans, Home Equity Loans, Mortgage Loans,…read moreSignature Lines of Credit, Visa Credit Cards, Debt Consolidation, IRAs, Share Certificates (CDs)

Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I…read moreneed to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!

2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is…read morehorrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.

Drive thru after 4:00 is horrific. Expect a 20 minute wait. There is only one teller I believe. I…read morewill be changing banks after this.

If you want somebody with no bricks and mortar buildings then hang onto your "little network" of no…read morename banks. If you want your bank fees to go to your little bank's stock holders, keep on keepin' on! Right herein METRO EAST we have a home-citizen owned banking, savings & loan organization with over 41 branches in the St. Louis metro area--perfect for those of us living in here in metro east and commuting to metro-west or being a happy local resident! FIRST COMMUNITY CREDIT UNION is my bank (801 Lincoln Hwy. in Fairview Heights.) we're new to metro-east! We became one of the share holders/owners of a small piece of First Community JUST because of one or two features some other banks don't have namely, free checking, one-time one dollar membership fee, refunds on fees charged when you use other bank's ATMs, really-friendly-not-snooty associates (who work for the members and not the corporate stock holders,) a free set of 125 personalized checks and a personalized ATM card! They offer the lowest rates on car and home loans in the area. Online bill payments (much more secure than your mattress), 24/7/365 drive-up banking and everything your little network of stockholder owned banks have except their higher rates on loans. Remember, if you are a member the interest you pay on a loan goes right back to the share-holder/owners of FIRST COMMUNITY and that's what keeps the loan rates so low. They also have some of the services your stock-holder owned bank has like direct deposit. Who doesn't? There's a popcorn popper in every freakin' FOURTY-ONE of their branches to give you something to do while you're waiting for your dividend check, if you might have to sit down and wait, WHICH I doubt you ever will. YOWZAH!

Understaffed is correct. When my local bank decided to close their branch office in Collinsville…read moreand move into a grocery store (??) we went to FCB to open new checking & savings accounts. From the first five minutes I was ready to abandon ship. Totally disorganized. We were talking to "new accounts" rep and she was constantly interrupted by other employees asking her to do menial tasks. When she left her desk the computer network signed her out. We were there forty five minutes and she was struggling to get us out of there when a teller yelled across the bank for someone to "ANSWER THE PHONE". She took the call and then left her desk. When she came back she couldn't get back on the network. Long story short- we had to return the next day. The most amazing thing is that they screwed up our account numbers and questioned every single deposit we made into our accounts. They were ticked that I had deposit slips from the bank that had the wrong account number printed on them. I didn't print them, you did, was my usual response. Sorry FCB, you continue to disappoint........

Understaffed, and they don't answer the phone. I was told to wait for hours because the staff I…read morewant to talk to is "copying documents." They promised to call back, but did not call within business hours. They suggested I do the dishonest move of revoking a charge afterward, even though I authorized the charge, which I believe should not have been suggested to me BY a bank worker. They told me they could not call me all day because they were too busy and even ate lunch late. Terribly unprofessional behavior. It's obvious the current staff cannot handle their responsibilities. I complained to the compliance officer but was not contacted again. I asked simply for an apology, but was not given one from the staff who bullied me.

I wish I could give this place 0 stars. We went in to order checks for my mom. I was told 10-14…read moredays. After she took our information she started talking about loans. After listening to her we closed the conversation. After waiting 2 weeks I called to check on them. Guess what? She never ordered the checks. So in order to pay my mothers bills I have to purchase money orders. Incompetent establishment.

Poor service, bad rates, slow web site, bad management. What more could you want in a bank?read more

I have visited a number of these credit unions and the Collinsville credit union is my favorite…read more Their staff make every visit very comfortable and let you leave with a pleasant experience.

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.