Patrick is one of the most honest and hard working people I have ever had the pleasure of meeting -…read morehe helped me save a deal from another mortgage company who was taking advantage of my client. He is very responsive and friendly! He tells it to you straight and doesn't beat around the bush- he is smart and knows his stuff! You won't be disappointed!

Pat Doyle continues to impress me with how great of a job he does working with clients and agents…read morealike. His communication, understanding, and work ethic are the key reasons I recommend that all of my buyers speak with him regarding the home loan process. From start to finish, he explains all of the details in a clear and effective manner and, unlike some other lenders that I've worked with, he let's all parties know right away about any and all updates that come up throughout the process. I have NO DOUBT that Pat is going to continue to excel in the mortgage industry! So, if you're a Realtor that's still in search of a reliable lender - it is highly recommended that you meet and talk with Pat. If you're someone planning to purchase a home or refinance your current one - I highly recommend you talk with Pat. Thank you again for everything you do, Pat! Keep up the good work!

Very friendly people. Always doing their best to help. Bank manager always comes out to great me…read more She makes sure that operations follow greatly. I will always trust them with my banking needs.

15 years ago this was a bank that was customer friendly, now they put you through call centers,…read morehang up on you,, put you on hold for 30 minutes, tell you a supervisor is not available, ohh and block your card for being 4 days late on a payment! Then when you make a payment they tell you that it will take 1-2 business days to get your account back!! WTH happened to this local business?!

Understaffed is correct. When my local bank decided to close their branch office in Collinsville…read moreand move into a grocery store (??) we went to FCB to open new checking & savings accounts. From the first five minutes I was ready to abandon ship. Totally disorganized. We were talking to "new accounts" rep and she was constantly interrupted by other employees asking her to do menial tasks. When she left her desk the computer network signed her out. We were there forty five minutes and she was struggling to get us out of there when a teller yelled across the bank for someone to "ANSWER THE PHONE". She took the call and then left her desk. When she came back she couldn't get back on the network. Long story short- we had to return the next day. The most amazing thing is that they screwed up our account numbers and questioned every single deposit we made into our accounts. They were ticked that I had deposit slips from the bank that had the wrong account number printed on them. I didn't print them, you did, was my usual response. Sorry FCB, you continue to disappoint........

Understaffed, and they don't answer the phone. I was told to wait for hours because the staff I…read morewant to talk to is "copying documents." They promised to call back, but did not call within business hours. They suggested I do the dishonest move of revoking a charge afterward, even though I authorized the charge, which I believe should not have been suggested to me BY a bank worker. They told me they could not call me all day because they were too busy and even ate lunch late. Terribly unprofessional behavior. It's obvious the current staff cannot handle their responsibilities. I complained to the compliance officer but was not contacted again. I asked simply for an apology, but was not given one from the staff who bullied me.