Other than my financial advisor I don't recommend this bank. Especially if you are in need of a…read morehome loan.

Good bank. Laura is especially helpful. They actually pay attention to customers and customer…read moreneeds

Very rude here, i explained to her how i couldn't deposit my check till 5 o'clock and if there was…read moreanything that could be done but its not the issue that she said no the issue is that she was extremely rude and talked to me like i was 8 years old, i know that you wanna go home but there's fine line in customer service where you don't need to be snarky and roll your eyes santa barbara has friendly people and that's santa barbara

Several branches are closed temporarily, some going on a year. Walked into this branch, only one…read morebanker working and he was fully booked. The line for the teller was about 30 minutes. We have been banking with Wells Fargo for our business and personal checking for over 25 years. The phones are not answered so you can not make an appointment with a banker. Very disappointing experience

Negative 5 stars. Branch Manager lady rude and incompetent. Cashed check made to my son AND me…read more Understand I had to open joint checking to cash such a check. After opening joint account, front desk flagged that I had already attempted to cash check (rejected because I did not have JOINT account for the AND type check at time of rejection a few weeks earlier) . She called Manager who did not override. Called B of A customer service who essentially said Manager was wrong. No reason check could not be deposited into JOINT account even if rejected for individual account (since no funds went through). Explained to Manger but she said system would not let her cash. I did not believe her. She did not have street smart to navigate through unfamiliar territory. Customer service was right, Manager was WRONG and did not LISTEN to customer needs and did not consult with higher management for guidance. I cashed check via mobile ap into new joint checking account and the funds came through a few days later. Plan on transferring to Wells Fargo and leaving B of A. Wells Fargo staff are always friendly. Different culture and company.

I had a very complex account that no online or telephonic rep could help with…read more Bottom line up front: JJ and Jennifer were absolutely incredible. The amount of time they spent figuring things out was painful but they did it on their own time and were fully prepared when I returned. I have several other accounts with other institutions but because of the relentless help by JJ and Jennifer, I will forever be loyal to BofA, and especially this branch.

Best personal service ever offered by a bank!! Never ever talk to an automated attendant.read more

Always very very helpful! The La Jolla branch and the coronado branch are fantastic! Kudos to Rob…read moreand their whole team!

Horrible I went at 4 when the website and everything else says it closes at 5 the door was locked…read moreand workers inside were ignoring me it's outrageous

Great location that offers all the services of the larger branches. They are friendly and quick…read morewhich is the reason for the 5 stars. They have a greeter at the front door that takes all your information so everything can be expedited. Parking is located in the parking lot right next to the front door. On street parking is also available. 2 ATMs are located inside the branch. Definitely much smaller than any typical NFCU but they are large on customer service.

Very helpful and caring employees. Terrible, terrible website. Terrible, terrible website.read more

In today's business banking world where you are judged solely by numbers, Bank of Southern…read moreCalifornia is a breath of fresh air reminiscent of banking relationships told of in the stories of past mentors. They actually listen to where you want to go, not just where you've been. They don't hide behind new regulations but search out new options for you. It's the best banking relationship I've had in the last 21 years. They know my name - and it's only been a year. At our previous bank, we had three different loan officers in one year - prompting our decision to explore new options. At B of So Cal, the same team has been working with us since we began. At our previous bank, we had to chase after service. Now, BoSC calls us to see what we need. Do you want to know your banker? I know mine!

I've been using Chime online bank for probably 7 years or more, and I've been very satisfied with…read morethem, but when I attempted to deposit a check into my checking account, they told me to try taking it to my bank. I thought they were my bank! So I took my check to a Wells Fargo branch and I was able to quickly open a new account and deposit my check into it!

I would give this branch no stars if possible! First of all I was profiled when I walked in and…read moreasked very rudely if I needed help. There were plenty of customers in front of me but I was the only targeted. When I replied I was making a transaction he said I was in the right place. Again the employee asked that of nobody else in line...keep in mind it's a Saturday morning and I had wet hair and sweats on after a long week at work. My guess is this employee thought I was homeless! Then Maritza, the teller, proceeded to be one of the rudest people I have ever experienced in customer service. My home branch never charges me fees because of my good standing with Wells Fargo and Maritza would not honor that and even questioned if I was telling the truth!!! You never question a customer's integrity. Even after looking at my account and seeing I have not been charged Maritza and another coworker again questioned whether I was telling the truth! I will never return to this branch and hope you heed my warning. If you want to be treated rudely, have your honor questioned, and assumed to be homeless then this is the branch for you!

I have been banking here for over 20 years!! We have had many business and personal accounts over…read morethe years. We stay here because of the staff. It is one of the only businesses these days where I can still get personal service. Norma, Lina, & Kim have been amazing, along with all the other staff. They always take care of us!

From the owner: Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and…read morethe parent company of Banc of California. Banc of California is one of the nation's premier relationship-based business banks, providing banking and treasury management services to small, middle-market, and venture-backed businesses. Member FDIC. For more information, please visit us at www.bancofcal.com.

Friendly, competent staff, no waiting!…read more I love this branch! Every time I've gone in, there is little or no waiting in line. I've received prompt, personalized service from the personal bankers when I've needed to do different forms of account management. They immediately respond to my questions and requests. Each time I walk out the door, I feel that they have taken care of all my needs. Also nice to know that they are open on Saturdays until 3pm- how many banks offer that?

Worst Bank of America of all time. Came in to deposit cash and the woman teller who is older and…read moreacts like she hates her life, made me do her job and count my money bc she said she's not allowed to count my money? Every Bank of America I've ever been at has counted my deposit with their money counters....because they're a bank.... Terrible service anyway, rude from the start. If the tellers can't "count money" anymore then I'll stick to using the ATM machines outside since they are 100% more useful than the actual people getting paid to sit around and be miserable.