Good customer service, helped me get set up the way I needed. Offered 3%/5% interest accounts upon…read morejoining. Plenty on free ATMs to use all over, and it feels so good to put my money with a local institution - not one that's spinning the world toward the next swindle & crash. Better to bank

I had amazing help and service from Valerie! She was very quick to help and was able to complete…read moreall my requests in less than 10 minutes. She was very friendly and made me feel welcome. The banking space itself was very clean and easy to find in the shopping center. I highly recommend this CCCU for the University City area!

I've been working with Marie Crivello for the last handful of years. She was instrumental helping…read moremy business survive the difficult Covid-19 years with her help securing PPP funding. Marie and First Pacific Bank are true partners in business and can even help with other personal loans. My family recently used them for a Home Equity Line of Credit for our recent backyard pool and landscaping. I'm so grateful for the banking relationship and would refer any business owner to reach out to Marie for phenomenal service!

The good is that the customer care team with whom I have worked have been great!…read moreThe bad is that my account seems ALWAYS to be locked. Always!!!!! 5 stars for customer care. - star for everything else.

First Tech San Diego Is A Scammer Lender Be Careful !!!!…read more VAN Nuys Maserati Also Is a Scammer Dealer STAY Far Away Van Nuys Maserati & First Tech Credit Union: My Experience With Misleading Warranty Practices and Lack of Support I'm sharing my experience to help other buyers avoid what I went through during a recent luxury vehicle purchase in Van Nuys. What should have been an exciting experience quickly became stressful, frustrating, and financially damaging. During the financing process, I was told that the lender required me to purchase an extended warranty in order for the loan to be approved. Based on that representation, I agreed to move forward. The customer also states they made additional attempts to escalate their concerns to leadership within, including efforts to reach directly. According to the customer, despite these attempts, they did not receive a response or meaningful engagement regarding the concerns raised about the financing process and warranty representations. The customer expressed frustration that, in their view, there appeared to be no willingness from the institution to intervene, review, or assist in adjusting the financing terms based on the allegations that the dealership may have misrepresented required products. "I tried multiple channels to get someone at the credit union to listen and help review what happened," the customer stated. "From my perspective, there was no real follow-through or willingness to step in and address what I believe was a serious issue with how the warranty was represented." The customer added that the experience has led them to question how disputes involving dealer practices are handled when financing is issued through third-party credit unions. When trying to address the concern to the CEO Shruti Miyashiro, we were told to contact the legal department as well as told that she would not care or take any concerns regarding our problems. In the customer's view, greater oversight and responsiveness from lending institutions may be necessary when significant add-on products and financing terms are disputed after a transaction is completed. That warranty added approximately $11,800 to the total cost of the vehicle and increased my monthly payment by nearly $200. After the deal was finalized, I later learned information suggesting the lender may not have actually required the warranty at all. If true, I was misled into purchasing a product that significantly increased my financial obligation. Eric Lopez was involved in my transaction. When I raised concerns about the warranty and financing terms, I attempted to resolve the matter directly. Instead of receiving clear answers or professional assistance, the interaction escalated and left me feeling extremely uncomfortable and unsupported as a customer. Joshua Alvarez also told me he would help resolve the issue. However, despite more than 20 calls and multiple follow-up attempts, I never received the assistance or clarification that was promised. We also reached out to regarding the financing concerns and what we believed to be dealer misconduct tied to the transaction. Despite explaining the situation in detail, we felt quickly dismissed and received little meaningful support or concern regarding what occurred. First Tech Fed credit union is led by, and unfortunately our experience left us feeling unheard during a time that should have been special for our family. Instead of enjoying the experience of purchasing a new car for my father, I spent countless hours writing complaints, making phone calls, following up repeatedly, and dealing with ongoing frustration and stress that could have been avoided with transparency and proper customer support. The most frustrating part of this entire situation was the lack of communication and accountability. Concerns involving thousands of dollars added to a contract should be addressed immediately and professionally. Instead, I experienced delays, unanswered calls, and no meaningful resolution. My advice to anyone purchasing a vehicle -- especially a luxury vehicle: * Verify directly with the lender whether warranties or add-ons are truly required* Request written proof of any mandatory products* Review every document carefully before signing* Do not rely solely on verbal statements* Keep records of all conversations and communications A luxury car purchase should be an exciting milestone, not a stressful financial ordeal. Please proceed carefully and make sure everything is fully transparent before signing any agreement. Bob Marseilles Vice President, Third Party Originations Bob.Marseilles@firsttechfed.com   Melissa Jordan Production Support Supervisor First Tech Fed Is a Scam Artist they work with dealers to add unwanted warranty to vehicles then will hang up the phone and block you once you ask for your payments to be adjusted again they are complete scammers be very very careful First Tech Fed Is a Scam All Ran By Shruti Miyashiro #Shruti

Called to open an account and was greeted by April who was remarkable did a great job at helping me…read moreand telling me how to split up my direct deposit which no one else at any other bank told me about. I recommended Comerica to everyone.

It is so great to receive immediate support with our financial matters AND get a little unexpected…read morelevity in a bank! We have been members of COMERICA for years and have interacted with many employees who have been professional, helpful and able to get needs met, especially "Marius." Today there were several new faces; Esteban, Eric, Jeff and Neel - all who had a contagiously happy energy about them. Eric was able to also get me the contact information for my personal investment account and help me with an IT problem I was having logging onto the main site. Happy to give them a positive review and look forward to the next time we come into the bank!

Oscar provided outstanding customer service. He was patient, honest, and very responsive. I never…read morefelt pressured, and he made sure I understood all of my options before making any decisions. It was a pleasure working with him. Thank you, Oscar!

Terrible customer service. Oscar was rude and made no effort to understand what I needed…read more Definitely recommend using other branches in the area

*Note: this location is NOT in the mall even though the google directions will tell you it is. We…read morealmost walked through the mall but a helpful employee told us that this bank was better to be driven to and is on the other side of Walmart's entrance. God bless him! This is a huge location of California Bank & Trust and thankfully all we needed was the ATM. Grateful we found it and got what we needed.

For context, I have had multiple business relationship with this institution for more than 20…read moreyears. I had an S-Corp that I ran for 27 years and an LLC that I ran for 10 years, and continued to run with a different banking institution. in 2025 I had a fraudulent check that they cashed for $5700 and refused to reimburse me even though I know they have insurance for this sort of thing. They insisted it was my fault because I didn't discovered it until four days later than there appropriate period of discovery.. After 27 years in business, I sold my company and closed my account. I still had my LLC account and would've liked to have Bill pay attached to my online banking. After many hours in the branch and on the phone, they were unable to accommodate that. They were also. unable to explain why they wouldn't accommodate that. After several phone calls and several un returned phone calls. I was fed up and went across the street to Chase Bank. Who opened a bank account with interest, a debit card, and Bill pay within 30 minutes. I would highly suggest that you do not do business with this bank. If you're in La Mesa go across the street to Chase. They will be more than happy to accommodate you. California bank and trust has no interest in customer service whatsoever. I closed my account in five minutes without even single question of why I was closing it and this was not an insignificant amount of funds. Please do not trust this place with your money.

While the staff are pleasant and friendly, the general level of service at this bank definitely…read moreleaves something to be desired. For one thing, despite all the grandiose fuss about our supposedly being "private clients," the banker assigned to our account repeatedly failed, over a period of several months, to respond to urgent emails and telephone messages. When I complained about this during a recent onsite visit (see below), a staff member shrugged and said, "Well, we've been very busy." Now, my mother is 95, and a longtime customer with a substantial account. Not long ago, the two of us came to the branch to complete a transaction. They made us wait for over an hour. I do not think it is unreasonable to give elderly people some priority, just as they should receive on a bus or train. I strongly doubt that any of the younger customers would have objected. Finally, the online banking is rather slipshod. Transactions are sometimes canceled for no clear reason, and neither the telephone hotline nor the website provides much help--often you end up in a dead-end. They tell you that it simply locked out and that they cannot do anything further. Frankly, this bank can be a real pain in the ass to deal with.

I love banking with J.P Morgan Chase! It's banking made easy! Typically, I do my banking online…read more But today I had to make a quick stop to deposit some cash. They truly have the best customer service! The staff here are so friendly and helpful. And very personable- always asking about my day and what I have planned next. They always make me feel heard and valued, not just another account number! What I love most? Chase offers a high-quality, user-friendly mobile app that allows for easy, independent transactions such as digital check deposits, and they also have convenient ATM locations. They're pretty much everywhere! So, if you're ever in the area and need to stop by a Chase branch- this is the one! They will not disappoint!

My review is not about a specific branch, but about SDCCU's unethical banking and lending…read morepractices. I had a credit score of 723 and was promised a car loan at 3.00% APR. After I found my vehicle a week later, the bank suddenly claimed their "internal percentages" had changed my rate would now be 4.5%. I felt cornered and went ahead with the loan. Nearly four years later, with my loan almost paid off, I moved and filed a change of address with USPS. My June payment was made, but I missed July's payment. By August 5th, SDCCU had frozen my checking account where my direct deposit funds were still coming in, but I couldn't access or transfer any money, even to pay the car note linked to the same account. I tried calling multiple times but was kept on hold endlessly. I assumed it was a system glitch. A few days later, I walked outside and my car was gone. After calling 911, I was told it had been repossessed with no notice, no calls, no warning. After four years of on-time payments, SDCCU repossessed my car over one missed month. When I went to the branch in shock, my account was still frozen. The branch manager only unfroze it after I paid over $600 in repossession fees, plus the missed payment. The bank has refused to provide me an itemized statement of fees and notices they claim Were sent. To make matters worse, the tow company damaged my vehicle so badly that it became undrivable. I had the dealership repair it and sent the invoice to SDCCU only to discover that SDCCU owns the same recovery company responsible for the damage. When I contacted the Consumer Financial Protection Bureau, SDCCU denied all responsibility. SDCCU is not a trustworthy institution. Their lack of transparency, unethical lending changes, and predatory repossession tactics show how little they value their customers even long-term members in good standing.

The Solana Beach SDCCU staff are absolutely amazing. The ones I have the most contact with are…read moreTayler and Lauren. They are so professional and courteous. It is a pleasure having my account with them. They are the best.