I've been banking here for years, and the old manager was great and I've always enjoyed the rest of…read morethe staff. Ever since the last manager left it's went down hill. I was so upset the first encounter with her when my wife and I were moving 50k to another bank she was rude. And she gave me bad information of an large wire transfer after that and blamed a new employee or her indiscretion! Plus they always put holds on my checks that are unusually long, which is chase.. I just deposited a check 5k + and they have a hold for 12 days????? I'm done with chase

During this Coronavirus19 this bank closed our account! Chase did not notify us of closing, did…read morenot say a thing, had no idea until we got through after waiting 1.5 hours on the phone to speak to a live person to say it was closed! Our tax return and work deposits are deposited and unable to access. The bank states they will send us a cashier's check but when and no reason? In this time of Corona virus 19 we are now without access to our money. We've never bounced a check or gone negative. How is this legal? Been seven days without access. The bank has no heart and does not care about their customers well being.

I'm very pleased with BECU in general and this branch in particular. The staff is always so helpful…read moreand friendly. Even if I have to wait a minute or two for service, they always acknowledge me. If they can't find an answer for me immediately they take my number and really do call when they have it. For-profit banks have gone nuts with their fees, restriction and rules, so a credit union is such a breath of fresh air! I highly recommend this one.

Worked with thuan today and he went above and beyond ! Came in for a replacement card and left with…read moremore knowledge about my credit and personal loans. Helped me immensely!!

Holy smokes. This branch is the worst, and I've been to dozens (act holder since 1990)…read more Literally two people in the entire location and I'm just trying to change the PIN on a debit card. Told to sit and wait and someone will be with me in 10-15 minutes. That was 30 minutes ago. Why is there only 1 magical person at the entire branch who can update a PIN; how come the app can't do it? BofA seemingly loves technology -I'm looking at an ad for Zelle from Bank of America right in the waiting room to send money to friends and keep getting told to try the new Bank of America in-app assistant but nothing to change a PIN, I had to find the closest physical bank (driving 15 minutes out of my way) only to be told to wait another half an hour?! This is antique service; there's no reason why the same app i just used to transfer money and order a new debit card can't be used to reset a PIN with a confirmation code...or that I can't just do it on the phone vs driving to a physical location. So 30 minutes wasted for a round trip to the physical bank location plus another 30 minutes (and counting) wasted in an empty bank (which is closing in a few minutes) ...seems like great customer service to me. And I'm a platinum business member so this is as good as it gets.

I stood in line for over 24min people sitting in their offices doing nothing one teller for 16…read morepeople crazy this bank is going to ruin bank of america name I have been here for at least 27 years i no 788000.00 isnt that much to have in a bank but they are very snotty when they talk are anytime i will remove my accounts from this bank right now am 2 old to deal with rudeness their are only open 6 little hours a day people u deserved a full bank that will at least be nice to you.

This is one year to the date -- well almost-- since my last review and I still maintain my 1 star…read morerating for this place- They have a very high turnover of employees inept inefficient and even the manager was unable to credit a cashier's check and put a hold on everything but 20% A must avoid!

This bank really makes you feel like they care, they're quick when the lines are long and everyone…read moreseems like they know what they're doing, I couldn't ask for a better banking experience.

Why do I always always end up without cash!?! Arghh!!! I love the convenient location here as I…read moreended up at a gas station to fill up the rental car that offered a fatty discount if I paid in cash... hence my quick dash across the street to get the ATM to cough up money for me... and watch the digits in my account drop. Booo.... That's what I love about banking with BofA... they treat me real well and shower me with lots of free pretty checks... call me to tell me that they're offering a CD with a fat interest rate... and they have atms EVERYWHERE.

Go to a different bank. This place is terrible. They are low skilled bankers that are soooooo slow…read moreto basic.

They Have The Best Personal Banker :) Raven Chafin, Who is…read more"Amazing" she will go above and beyond for you. Key Assist to there Location & Company. Great location for all local banking needs. Friendly Staff. Come see them today for the Best Service!

Moses did a terrible job helping me look into refinancing my home…read more He scolded me in txt messages (he should not be txt messaging me at all!) after he failed to follow-through on his promises two times in a row. I don't think I have ever seen a bank with only 1 star ratings before.

Slow 19 minute wait in the drive thru with one car ahead of me…read more Close the drive thru if you don't have sufficient people to work it. Unfair to customers

Went there on 3/05/24 around noon , was nobody there but tellers , I told them I wanted to open a…read moreaccount , the east Indian was rude to me and said do it online , and look at me like i was scum , I am a American 62 years old play my taxes and have may friend this behavior from this woman was terrible and should be fired!

25 people in line and 1 teller. 45 mins wait. Avoid this one if you ca n…read more Just people waiting everywhere in the lobby. BOA going out of business

On 4/4/24 a coworker and I had lunch at 12:00pm at a local restaurant Gators in Kent , on the 8th I…read morefound my account had a overcharge of $240.50 I disputed the charge on my account a temporary credit was applied. 2 weeks later my claim closed and credit taken away with out any correspondence from Bank of America asking for any additional information. I called multiple times even called the restaurant multiple times finally getting a copy of the charge from the restaurant. I had the Kent location bank of American fax the printout to the claims department. This printout has my claim number and the restaurants managers name and number written on it. The bank reopened my claim for about two weeks then with no correspondence again closed the claim and denied my claim. I have proof this is an overcharge on my account and Bank of America will do nothing to resolve the issue . I have pictures of the overcharge on my account see credit card charge the restaurant gave me . I filed complaints with the BBB, Washington state Department of Financial Institutions and get Jesse channel 7 news . This is a blatant theft !

Went into bank for a simple wire transfer on a Friday morning. I couldn't do it online because of…read moresize. Met with banker, had my bank card and ID. Went through all security processes in front of banker including opening up my Chase app for verification. Everything was good sign all papers and got receipt. Hour later got call transfer was on hold. Contacted them again by phone and went through more security clearances and a boatload of questions. Passed that and several hours later got email saying money would not be sent. Still processing. Now no transfer on weekends. Now I don't expect it to transfer until Monday and not received until Tuesday. The bank can collect interest on a quarter million dollars an extra 4 days.

Meh. Thankfully this was the first and last time I'll visit this location…read more Small parking lot, hard to get into. Maybe 10 spots available? Two ATM machines outside for withdrawal/deposits. Large inside, lots of spots for tellers. Was able to walk right up to the counter to start my transaction. I told the guy I did not know my account number or how much was in my account, but wanted to make a withdrawal (I rarely use my account at this bank - and when I do, the people at the other two locations I go to never give me attitude). He told me to fill out a slip...okay. I brought it back up with my name and date. He looked at me like I was crazy and said "You need to fill it out." I said, "I gave you all the information I can, just as I said I knew." He rolled his eyes and had me do the whole swipe the card thing. Sorry to inconvenience you by asking you to write down a few numbers dude. He avoided looking at me or speaking to me other than to ask how much and count my money. Didn't know it was that huge of a deal. They have these iPad things up front now that they want you to use as well. No thanks - if I wanted to do my banking online I'd do it at home.