Misleading marketing, zero customer goodwill…read more I opened a Seen Mastercard based on promotional materials that weren't clear about a $59 annual fee. When I saw the charge on my first statement and contacted support, they pointed me to the fine print in the cardmember agreement and refused any refund. I escalated to the CFPB, the Federal Reserve, and California's DFPI over the next year. Every agency either closed the case or passed it to another. Seen's position throughout was essentially: the fee is in the agreement, end of story. No goodwill. No acknowledgment that their marketing caused genuine confusion. No courtesy refund after a year of complaints from a customer who barely used the card. If you're considering this card, read every document very carefully before applying. Their customer service will not help you if something goes wrong.

I had a refund issued by a merchant for $330.59 but Onepay sponsored by Coastal bank refuses to…read morepost it to my account, they are commiting fraud outright! their support is absolutely the worst, they lack skill and banking knowledge to resolve issues, this is stealing. have filed a complaint with BBB, State attorney General, CFPB. STAY AWAY FROM COASTAL'S SUNCIDISRIES .

First Security Bank is wonderful! The staff is incredibly welcoming, professional, and efficient…read more On several occasions I have reached out to them for telephone assistance, and they have the right answer and the correct fix for every problem that I have ever called about. Our company has tried the rest . . . and now we have found the best. We couldn't be happier with our decision to move our accounts to First Security Bank!!

When our longtime bank was acquired and we needed to quickly move approximately 80 commercial bank…read moreaccounts, I knew exactly who to call--Ashley Davis at 1st Security Bank. Ashley and her team made what could have been a stressful and overwhelming transition surprisingly smooth. Their responsiveness, attention to detail, and personal service were exceptional every step of the way. As the owner of a commercial real estate brokerage and property management firm, I value strong business relationships, and 1st Security Bank has been exactly the banking partner we were looking for. Their online business banking and support is fantastic! Thank you, Ashley and team, for making a difficult process as stress-free as possible!

This Bank of America financial center was great. They helped us resolve a very difficult problem we…read morewere having and I recommend Mrs. Rodriguez if you need any help.

Useless. All of them. Just fire them all and install lots of ATMs. They'd probably provide better…read moreservice. From the robotic employee with her stupid little ipad who is going to tell you to wait for a teller to the actual teller who is going to not help and tell you to use online banking or the mobile app instead, what the hell is the purpose of these bank employees?

Great parking options, easy access, large and spacious with friendly bankers and helpers…read more We had a seamless visit for this, our first time, and will certainly be back.

It took 3 hours to open up a business account. While I understand that will take a while, this was…read moreextreme. In addition, we had a promo for the new account, and the assistant could not get it to apply. She confirmed that she would get to it but needed to help another appointment. We never got confirmation from the banker that this promo was applied, even after multiple emails and calls. They never answer their phone, and when I call the 1800 number, they state I must contact the branch. I have been banking with Chase for 20 years and this is not what I expected from them. Very disappointed.

I was introduced to this bank just a few months ago when one of my staff members was at an Edmonds…read morechamber meeting. She met Michael, who runs the branch, and introduced us. It didn't take very long for me to recognize that this bank is one that I wanted to move some money to for our non-profit organization. This bank's culture demonstrates that they have a deep heart for the community and do a lot in service with and for local charity organizations. I'm super excited that they are going to support our fundraising event in October by having several of their employees as a volunteer team to handle on site check in and out, the auction, and more. While that is a tremendous benefit to an organization like mine, I must say it was really awesome to connect with a banker who is so personable and caring, as is his entire team. My nonprofit is feeling quite secure in this decision of moving some of our money over to this bank. They are going to be merged into a larger credit union by the 4th quarter of 2024. I can't imagine how unsettling it is for the employees to not know what's going to happen to them and their jobs, as well as the good work they do in the community currently. I am hopeful that the credit union that comes in and take this over treats the current employees well, keeps them on, and maintains the focus on both solid banking practices and a commitment to making the Edmonds community a stronger place to live by supporting the organizations that are there for those in need.

Always efficient and quick to respond!!! I recommend Wells Fargo to anyone needing a new financial…read moreinstitution!

My sister went into this Wells Fargo branch simply to make a wire transfer, and the experience was…read morecompletely unacceptable. The employee who assisted her, Elvis, was dismissive, condescending, and openly rude from the start. Instead of explaining the process or offering help, he brushed her off, talked down to her, and created an intimidating environment that felt more like bullying than customer service. There was no patience, no professionalism, and absolutely no effort to assist a customer with a legitimate banking request. This is not how a major bank should treat people--especially when they're dealing with something as serious as a wire transfer. If this is the standard Wells Fargo allows from its employees, it speaks volumes about the culture at this branch. I strongly recommend management review this employee's conduct and provide proper customer service training. No one should be treated this way for asking for help at their own bank. This behavior is completely unacceptable, and i hope he gets the correct disciplinary action and retraining. he was making jokes to his coworker about my sister.

When I walked in, it felt as though I interrupted some gossip. Ok I don't care. The vibe felt a bit…read moreoff but I shook it off. When I let the teller know what I needed she seemed standoff ish, like I was wasting her time. I was getting a cashiers check for closing cost and wanted to make sure I gave her the correct $$ so I pulled out my phone which took all but 1 minute. There were no other customers there. I personally wouldn't go back for any reason. Just really unfriendly people working in customer service is strange.

After waiting 90 minutes for a simple update on my account after checking in with Jennifer the…read morebranch manager, I asked a banker to please assist me. He told me that I had to go home and get an additional document that customer service had told me previously wasn't required. I told him I would be back in 2 minutes and asked that I be helped right when I returned and not wait again. He couldn't promise me that and said I'd have to wait and see. I went home, got the document, and returned in under 5 minutes. Another customer came in to pay off his car loan and two of the bankers helped him right away. I saw another manager go in and out of his office. He wasn't with any customers. He nodded towards me a couple times. I asked him to help me, and he ignored me. After another 15 minutes passing, I walked up to Jennifer who was working as a teller and told her I was still there and where was a manager. She got annoyed with me and said that even though she's a manager, she couldn't help with anything because she was a teller that day. They only had her and a young man working as tellers for inside and the drive thru on a Friday and the lines were long and slow because they kept telling their life stories to every customer. I told her that others had been helped before me and I wanted to be helped now. One of the bankers got up from her desk, came over and introduced herself as Michelle and said she would help me in a few minutes. She came back in a few minutes as she said and we did the simple update on my account in two minutes. I needed to do a deposit, which I couldn't do until the update was done. With just two men in line in front of me, Jennifer decided to close her till and start cashing out. The young man working as a teller took a full 6 minutes talking to a customer about her dog and house instead of being efficient. I lost my patience finally and told him to hurry up. The men in line in front of me agreed and said thank you for saying something. The teller still took his time, so I left. I won't be back at this branch and have filed a formal complaint with Wells Fargo against the management.

As a 40-year member that joined Seattle Times Credit Union long ago and stayed with them through…read moretheir growth from Watermark to Sound Credit Union. I have always had the excellent customer service. The staff greets you within a minute of arriving and usually lets you know if there will be a long wait. Whether I'm getting cash, requesting a check or making a deposit they are the best. Can't recommend a better financial institution.

For the love of money, please recalibrate the ATM! If it wasn't in super safe Edmonds, there would…read morebe a risk of robbery since it takes a million years to withdraw cash and I'm standing there forever, drawing attention. The screen does not recognize presses, I resorted to using the keypad to enter in the amount but I could not request the designated bills and ended up with a bunch of 10s (first world problems, I know). It's in a convenient location which I love, but I'm going to end up driving to BECU at Fred Meyer since their ATM is lightning fast and I could probably drive there and back in the amount of time it takes to use this ATM.