Beatrice Pinnacle Bank...after 20 years of a great banking experience, our account got hacked. Dec…read more24th Pinn Bank said, "This is the end of our banking relationship!" Obviously someone doesn't want to do their job there. Security First welcomed our business.

Won't work with me on charges that got charged to account and I had no idea they got charged by mix…read moreup until over a month later. Basically wanted the full balance or they'd close my account when I even said I'd pay for transaction that overdrew just asked fees be waived. Terrible customer service by manager there as well. Was going to be bringing a lot more business to them before this,but now why would I being treated this way. And if I could rate a zero I definitely would.

This has been my bank for many years. They know me by name when I pull up to the drive through. The…read moreother day they caught a big mistake on my part with ordering my new checks with an online company with an incorrect account number. The manager was so kind. She ordered me new checks for free. I wouldn't go to any other bank. Also when my hubby was in a serious accident a year ago they sent flowers to Madonna rehap hospital What bank for that? Great people!!

Love this place - Ricki notified me of a Facebook scam that was taking money out of my account -…read moreShe sent me to a location and I had a new card in 1 hour - I will never forget how positive they made me feel watching my funds great work - Family owned and you don't have to wait 2 weeks for your debit card - Best Bank Ever

Kylee S. assisted my friends with their mortgage. Since I have gone through the process before I…read morehelped my friends make sure everything was OK along the way. Kylee did an AWESOME job of answering their questions, proposing options available to them, communicating along the way and ensuring the closing went smoothly. I noticed Ky's title is Junior Loan Officer. If a Junior Loan Officer like Ky is that good, I can't imagine a better experience. Great job, Ky, and I hope you are being paid well for what you do. You earned it!

I thought I was getting a great rate when I refinanced my car with Veridian credit union, but once…read moreI realized and included all of their hidden fees and commissions to themselves, it's nothing that you can't get at literally any other bank and you'll get much better, more professional service. This bank doesn't care about its members in the least.

Went in to exchange coins for cash. I do not (nor will I ever now) have an account with them. I…read morechatted with a CSR and informed me that they do count coins but if you didn't have an account with them it is like a 5% charge of the total. I agreed and went to the nearest location to where I was. Upon arriving in the closest drive thru window, I was told I needed to come inside so they can check my ID and get some information. Little inconvenient for getting paper money for coins but I did it anyway. After going inside, I needed to present my ID so they could "build a profile" on me for their records. Never have been asked to do that ever! At this point I'm committed since I've been in there for close to 10 mins already so I gave them my ID. Then the kicker...they asked for my SSN. When I asked the Rep why he said it was "company policy" and I was confused. I'm not opening an account, not looking for credit, just giving you my coins for paper cash. He said that's what he was told to do. So I asked to speak with the branch manager. This arrogant fella (that's putting it nicely with the initials TC) comes over with hella attitude and eyes rolling already because he was near when I was asking questions. This brilliant fella tells me that any time "ANY TIME" currency is exchanged the government requires the information. Me standing there dumbfounded explains that I currency is "exchanged" every day at stores, gas stations, restaurants, etc and ZERO of those places ask for ID or my SSN when I hand them a $20 bill and ask for two $10 bills back! I enjoyed the couple side snickers of enjoyment from the reps/tellers up front as it seemed his demeanor isn't great with coworkers either. At this point I was upset and she was already done counting my money and the machine had it. Hind sight, I should have just said no and made them give me back my change, but I felt bad for the rep helping me as he trying to be understanding and also didn't understand why they asked for it. So I gave the SSN and said that's if my info is given out, or I get mailings or phone calls regarding Veridian, I will be back to have a very, VERY unpleasant conversation with Mr. Chader. Funny thing was, the manager tells the rep that if he needs anything, he will be over there doing more important things with his time. Great customer service skills there buddy! This company must be hard up for workers or must be a family friend of someone in HR. I'd stay very clear of this location and from other reviews, this company in general! Especially if they are taking personal information for currency exchanges. Remember, the last company to do something similar to this was Wells Fargo. They built fake accounts to hit new account numbers! Seems like it's about the same thing!