Cameron was very kind and helpful. He showed me how I could get a higher interest rate on my…read moresavings and still keep it liquid without any penalties if I needed to pull cash out. They also had an amazing deal on safety deposit boxes.

It was a very busy location. At least eight cars at the drive thru and 12 in line with only two…read moretellers. It took me over 25 minutes in line to convert two one hundred dollar bills into four fifties. A transaction that took all of one minute once I got to a teller.

My mom recently has had some banking changes and she does not like to deal with the bots on the…read morephone nor does she know how to navigate the web to log into her account. I've accompanied her on several trips to the Chase branch inside the Fred Meyer and we have had on one interactions with everyone. If Jordan is there, go see her at the teller bank. Jordan is personable and very friendly and so is Natalya. The real MVP is Brianna. She's at one of the desks to assist with account openings and more complicated issues. She was able to help my mom on a number of occasions especially when no one else knew how. Banking is very personal and it takes a special type of person who can provide empathy and at the same time stick with the corporate guidelines such as Chase. Our experiences at this branch with the above listed employees have been nothing short of excellence.

Brianna Densley was absolutely phenomenal!!! She took care…read moreof all our banking needs, went out of her way to educate us on our credit card management, and was super helpful! She deserves a RAISE!!!

Horrible customer service ! No tellers available for walk-in service waiting 10 min to get teller…read moreservice is not an option !

Never use US Bank. My daughter was scammed and instead of helping her and communicationg the bank…read moreprocess of investigating, the closed her account and she has had no access to her funds for over 5 weeks. They still have not released her savings account or the money in her checking account. Customer service just gives her the run around. Ridiculous.​​

In June I had my credit and debit cards stolen, despite reporting it to them the day it happened,…read morethey still allowed the cards to be used a few days later for several transactions in branch at several different branches. They told me at that point that the cards are still allowed to be used to access the account even if new ones have been issued. I have tried to bring this issue to their attention several times to prevent it from happening to others as I see it as a huge security issue, the only response I got after several months of attempts was that "no further action is needed". I have been with them for several years and am so disappointed in their lack of care, accountability and desire to find a fix on the issue so it won't happen to others. I find it hard to believe that I am the only one that has encountered this issue.

I am a 28 year member of this credit union and things have changed; the reason people do business…read morewith CU's versus banks is for services, removal of fees, and you have skin in the game - as a member, you own the credit union. MACU has become a bank's fantasy of pretense and arrogance; fees for everything now - even to wire money into your own account as a deposit (so the CU can use). I recently called to get them to raise my ATM daily limit fee so I could access some of MY funds, their response was why followed by no. There are many banks that act more like a CU than MACU and endless credit unions. MACU has lost any value they were offering - sadly, there just is no reason to do business with them anymore.

Went here to set up a new account and Lizbeth took time to open a new account and go over all the…read morequestions we had. She was so sweet and kind even answering questions non bank related. She even sent me a get well card because I broke my toes signed by her and the team. I really appreciated her thoughtfulness and patience with us. Definitely recommend this branch!

I love this bank. They're always really helpful when I have questions, setting up your card for use…read moreoutside of the US is a breeze, No hidden fees, they waive ATM fees, etc. I will never switch banks and recommend them to anyone I talk to. Very happy customer. My only complaint is the app, but it continually gets updated and is now a lot better! Could have more features but it gets the job done (:

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

They have secretly kept my credit score tied to my ex wife's account for more than 20 years. Found…read moreout about it recently. They Refused to separate the line of credit even when the balance was zero. Having to hire an attorney. I highly recommend any other credit union. They will do anything and everything to get your money in their profits. Giving a one star rating only because there isn't an option for no stars.

We moved from out of sttate and needed to find us a new credit union. We were so lucky when we met…read moreRyan at this bank. He took care of "everything " and I mean everything. He even refreshed my daughter and her husbands finances. Ryan has a sense of humOr and is so easy to work with. If you are looking for a new credit union please don't hesitate! Get on your shoes and take a drive, you won't be sorry!!!

Excellent financial institution Brayden has been extremely…read morehelpful and knowledgeable every time I have gone to this branch and seen him. He also has helped every other teller with questions or technical advice. Much appreciated!!

Came in on a Saturday afternoon to open a new account because the bank that I have been banking…read morewith my entire life doesn't have a branch here, yet. I believe they had 2 tellers at the counter. They got me signed in and within minutes Jessica came over to me, to get me squared away. She was extremely personable and friendly. She had me in and out in less than 30 minutes. She explained everything, thoroughly. I'm thankful to have a banking center here in Idaho. Today, I received a welcome card signed by everyone in the branch.

The credit union confiscated his debit card and refused to return it…read more March 12, 2026 I was going to run some errands and my roommate (also xhusband of 20 years) asks if I can swing by his CapEd Credit Union and make a DEPOSIT for him. Something I have done, for 41 years, hundreds of times before for several family members and friends at several different banks throughout the years. Making a cash deposit at a bank/credit union has never been an issue....until.... I drive to CapEd at 7450 W Thunderbolt Drive in Boise, ID. I plan to use their atm. It's not working. What was supposed to be a 2 minute atm transaction turns into a 2 hour long horrible experience. So now I have to use their drive thru teller service. I grab the tube n toss in my roommates debit card and his cash. I send it off and a few moments later a teller appears on the screen. "Hello Kevin..." He says, confused because I am a female. I say "Ooh hi I am Kevin's roommate. I tried to use your atm but it's not working. Can you just deposit that cash for him into his account please. Thanks." Teller says he will need my ID first. I say okay no problem and send my ID. Now a different teller comes on the screen and I repeat to her "Ooh hi I am Kevin's roommate. I tried to use your atm but it's not working. Can you just deposit that cash for him into his account please?" She says "So our policy says that we cannot do your deposit and at this time now we cannot give you the debit card back either. We can only release it to the person whose name is on the card and your name isn't on it. You're not getting the card back. Sorry." I say..."What? Are you joking? I've done this so many times before and it has never been an issue." She says "Nope. Not joking. You're not getting the debit card back." I sternly say "Yes I am. You will return my items. My ID, the cash and the debit card I sent you. Now. I am not joking." She says snarky "Nope we won't. We don't have to. You aren't getting it back. Have a nice day. Goodbye." She turns the screen off. I collect my ID and the cash and go inside where I am promptly met by the bank manager waiting for me at the counter. "Yes I want the debit card I sent thru your drive thru back." "Due to our policy" she says "that's not going to happen, we are unable to release his debit card to you. It's not yours. We are keeping the card safe until Kevin can come in and retrieve it." "Safe?!" Then I explain that "He is my roommate and my xhusband of 20 years. We have the same address. You can check his information. You have his info. You can contact Kevin and get his permission for you to give me his card back." She replies "Ooh we are contacting him, don't you worry." I say "Great! Then you can get his permission." She says "Nope. You aren't getting his card back. We are contacting him to let him know we have found his card and it's safely in our possession." I tell her "This shouldn't have happened at all. I originally tried to use your atm machine. It didn't work BUT IF I had used the atm after making the deposit it would have returned his debit card to me. Correct?! Yes that is correct. If your atm doesn't have this made up policy of keeping someone's debit card then why does the credit union do this? Don't you have the same policies as your own atm? Logically I should get the card I had back without question. It's just a deposit." She says "Yes the atm would have given you the card back but we aren't going to." "That doesn't make any sense! Give me his card." I said louder then I explain that Kevin is handicapped and rarely leaves the house which is why I usually do this for him. For years I've made deposits for him at this exact credit union and it's never been an issue before. I've never heard of this policy that they are now enforcing out of the blue. For no apparent reason. She says she doesn't care what I say and it doesn't matter what I want. Then the manager says "It's our policy." I ask her to show me the policy or any notice or poster anywhere where this policy is stated. "I don't have to show you anything." She replies. Sharp and rude. I ask if this is a policy they implement regularly because surely other people have done this same thing. Making a deposit for someone else has to be pretty common. She admits "Sure family members or even friends share their debit cards. All the time actually. It's pretty common." I say "So you admit this is common and happens often but for no reason you are using this new policy against me for no apparent reason." She smiles. I call Kevin. As he answers the phone he says the bank just called him to let him know they had "found" his card and are keeping it"safe" for him until he can retrieve it from the bank. He told them "wtf are you talking about? My roommate was trying to deposit some cash for me and you guys stole my debit card from her. Give it back to her. You didn't find it she gave it to you. She is trying to DEPOSIT money INTO my account... this doesn't make any sense. This

I should have paid attention to the many lousy reviews which management seems to ignore because…read moremost of their credit unions have bad reviews . Poor customer service. Takes days to get a return phone call, and no follow up. What is interesting is that most of the employees are standing around not doing anything.