Cameron was very kind and helpful. He showed me how I could get a higher interest rate on my…read moresavings and still keep it liquid without any penalties if I needed to pull cash out. They also had an amazing deal on safety deposit boxes.

It was a very busy location. At least eight cars at the drive thru and 12 in line with only two…read moretellers. It took me over 25 minutes in line to convert two one hundred dollar bills into four fifties. A transaction that took all of one minute once I got to a teller.

Cherry Lane is a great branch! The bankers and staff are always happy to help with whatever I need.read more

I deposited a large check at the outside ATM at the Cherry Lane, Meridian, ID branch. This was at…read more8AM. The bank didn't open until 9AM. The machine took the check in, then did not do anything other than give an error message that the check couldn't be deposited. We waited more than 5 minutes for the check to be spit back out but nothing happened. I tried cancelling the transaction and nothing happened. I tried using my debit card again to restart the transaction and nothing happened. We couldn't just stand there for an hour until the bank opened, so we finally left. We came back to the bank shortly after 9AM when they opened and found a receipt at the ATM that noted a "Machine Error has occurred and we are unable to credit your account or return some of the items you attempted to deposit." We went inside the bank and talked with a teller there. She said ever since the bank was remodeled (quite a few months ago) that the ATMs were not reliable, breaking down frequently. All that all she could do was send a dispute in to the company. She explained that nobody at the bank has access to get into the ATM and that US Bank doesn't even control the ATMs even though they are labeled as US Bank and the software on them says it is US Bank. Evidently the Loomis company runs the ATMs and US Bank has no control over them. So now we don't have the physical check, the US Bank has no record of the check, and I can't deposit this large check. The teller suggested that we could put a stop payment on the check but that US bank would NOT pay for the stop payment charge. In the hour that the ATM sat there unattended with the error message on it, that large check could have been spit out, somebody could have picked it up, and now could be cashing that check elsewhere. Not our problem, according to US Bank. ATMs at this bank are very unreliable according to them, but again, not our problem. According to US Bank, the Loomis company will eventually come to fix the ATM (probably on Monday since today is Saturday), then will theoretically send my check (if it is actually still in the ATM) on to some processing center (not controlled or owned by US Bank), then the check will be processed. This can take up to 10 days according to US Bank. So a large check I deposited today at US Bank may or may not process in 10 days, may or may not be in somebody else's hands right now, and US Bank says NOT OUR PROBLEM. My only option would be to put a stop order on the check and US Bank will NOT reimburse me for the stop order charge.

Fast, friendly, and they take care of their customers! I really like the Credit Union as a whole…read more This branch is my home branch and my least favorite. The reasons I don't much like this particular location is because of the lack of professionalism and privacy as their set up is less traditional and nearly in the middle of the floor, which allows everyone to hear your conversation. Sure there are rooms you can go into, but If I want to talk about over drafting an account, or requesting a loan payoff, I surly don't want the people behind me all up in the biz! Nice people nevertheless.

UNETHICAL PRACTICES. Worst bank I have ever used. Had them for a few years problems throughout…read more Decided to close all of my accounts. Went to the branch waited of course with employees sitting around. Canceled All accounts!! Asked the employee, is there anything else I need to do, his response was nope you won't ever hear from us again.....oh boy!! 5 days later I get an email that they didn't close bill pay, so a payment was made on my CLOSED ACCOUNT!!! Spent at least 5 hours on the phone with customer service for them to tell me, we have never had that happen before we're not sure what to do! How does a bank pay something on a closed account??? Now, a few weeks later they have reopened my accounts and want the money they screwed up and paid. Nobody has called to tell me this or apologize for what they have done. Worst part is the lack of accountability and lack of communication. DO NOT BANK WITH THEM IF YOU VALUE YOUR TIME OR MONEY.

Went here to set up a new account and Lizbeth took time to open a new account and go over all the…read morequestions we had. She was so sweet and kind even answering questions non bank related. She even sent me a get well card because I broke my toes signed by her and the team. I really appreciated her thoughtfulness and patience with us. Definitely recommend this branch!

I love this bank. They're always really helpful when I have questions, setting up your card for use…read moreoutside of the US is a breeze, No hidden fees, they waive ATM fees, etc. I will never switch banks and recommend them to anyone I talk to. Very happy customer. My only complaint is the app, but it continually gets updated and is now a lot better! Could have more features but it gets the job done (:

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

They have secretly kept my credit score tied to my ex wife's account for more than 20 years. Found…read moreout about it recently. They Refused to separate the line of credit even when the balance was zero. Having to hire an attorney. I highly recommend any other credit union. They will do anything and everything to get your money in their profits. Giving a one star rating only because there isn't an option for no stars.

We moved from out of sttate and needed to find us a new credit union. We were so lucky when we met…read moreRyan at this bank. He took care of "everything " and I mean everything. He even refreshed my daughter and her husbands finances. Ryan has a sense of humOr and is so easy to work with. If you are looking for a new credit union please don't hesitate! Get on your shoes and take a drive, you won't be sorry!!!

Excellent financial institution Brayden has been extremely…read morehelpful and knowledgeable every time I have gone to this branch and seen him. He also has helped every other teller with questions or technical advice. Much appreciated!!

Came in on a Saturday afternoon to open a new account because the bank that I have been banking…read morewith my entire life doesn't have a branch here, yet. I believe they had 2 tellers at the counter. They got me signed in and within minutes Jessica came over to me, to get me squared away. She was extremely personable and friendly. She had me in and out in less than 30 minutes. She explained everything, thoroughly. I'm thankful to have a banking center here in Idaho. Today, I received a welcome card signed by everyone in the branch.

The credit union confiscated his debit card and refused to return it…read more March 12, 2026 I was going to run some errands and my roommate (also xhusband of 20 years) asks if I can swing by his CapEd Credit Union and make a DEPOSIT for him. Something I have done, for 41 years, hundreds of times before for several family members and friends at several different banks throughout the years. Making a cash deposit at a bank/credit union has never been an issue....until.... I drive to CapEd at 7450 W Thunderbolt Drive in Boise, ID. I plan to use their atm. It's not working. What was supposed to be a 2 minute atm transaction turns into a 2 hour long horrible experience. So now I have to use their drive thru teller service. I grab the tube n toss in my roommates debit card and his cash. I send it off and a few moments later a teller appears on the screen. "Hello Kevin..." He says, confused because I am a female. I say "Ooh hi I am Kevin's roommate. I tried to use your atm but it's not working. Can you just deposit that cash for him into his account please. Thanks." Teller says he will need my ID first. I say okay no problem and send my ID. Now a different teller comes on the screen and I repeat to her "Ooh hi I am Kevin's roommate. I tried to use your atm but it's not working. Can you just deposit that cash for him into his account please?" She says "So our policy says that we cannot do your deposit and at this time now we cannot give you the debit card back either. We can only release it to the person whose name is on the card and your name isn't on it. You're not getting the card back. Sorry." I say..."What? Are you joking? I've done this so many times before and it has never been an issue." She says "Nope. Not joking. You're not getting the debit card back." I sternly say "Yes I am. You will return my items. My ID, the cash and the debit card I sent you. Now. I am not joking." She says snarky "Nope we won't. We don't have to. You aren't getting it back. Have a nice day. Goodbye." She turns the screen off. I collect my ID and the cash and go inside where I am promptly met by the bank manager waiting for me at the counter. "Yes I want the debit card I sent thru your drive thru back." "Due to our policy" she says "that's not going to happen, we are unable to release his debit card to you. It's not yours. We are keeping the card safe until Kevin can come in and retrieve it." "Safe?!" Then I explain that "He is my roommate and my xhusband of 20 years. We have the same address. You can check his information. You have his info. You can contact Kevin and get his permission for you to give me his card back." She replies "Ooh we are contacting him, don't you worry." I say "Great! Then you can get his permission." She says "Nope. You aren't getting his card back. We are contacting him to let him know we have found his card and it's safely in our possession." I tell her "This shouldn't have happened at all. I originally tried to use your atm machine. It didn't work BUT IF I had used the atm after making the deposit it would have returned his debit card to me. Correct?! Yes that is correct. If your atm doesn't have this made up policy of keeping someone's debit card then why does the credit union do this? Don't you have the same policies as your own atm? Logically I should get the card I had back without question. It's just a deposit." She says "Yes the atm would have given you the card back but we aren't going to." "That doesn't make any sense! Give me his card." I said louder then I explain that Kevin is handicapped and rarely leaves the house which is why I usually do this for him. For years I've made deposits for him at this exact credit union and it's never been an issue before. I've never heard of this policy that they are now enforcing out of the blue. For no apparent reason. She says she doesn't care what I say and it doesn't matter what I want. Then the manager says "It's our policy." I ask her to show me the policy or any notice or poster anywhere where this policy is stated. "I don't have to show you anything." She replies. Sharp and rude. I ask if this is a policy they implement regularly because surely other people have done this same thing. Making a deposit for someone else has to be pretty common. She admits "Sure family members or even friends share their debit cards. All the time actually. It's pretty common." I say "So you admit this is common and happens often but for no reason you are using this new policy against me for no apparent reason." She smiles. I call Kevin. As he answers the phone he says the bank just called him to let him know they had "found" his card and are keeping it"safe" for him until he can retrieve it from the bank. He told them "wtf are you talking about? My roommate was trying to deposit some cash for me and you guys stole my debit card from her. Give it back to her. You didn't find it she gave it to you. She is trying to DEPOSIT money INTO my account... this doesn't make any sense. This

I should have paid attention to the many lousy reviews which management seems to ignore because…read moremost of their credit unions have bad reviews . Poor customer service. Takes days to get a return phone call, and no follow up. What is interesting is that most of the employees are standing around not doing anything.

Stephanie Dabbs took my wife and I to add her to my account. The process took about 30 minutes but…read morefor what we needed was extremely quick. She even helped us out right before closing and we needed it done. Great customer service and the other staff seemed to be amazing as well. Thank you Stephanie!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.