This banking institute is screwed up, when it comes to the death of a member. My wife, and myself vicariously as I assisted her, was the POA for her mother while my MIL was in an assisted living home. My wife was on the account as her POA and handled all her financial transactions. My MIL died 2.5 years ago. MY wife went in the very next day and advised them. She was immediately removed from the account, which still had funds in it, which is acceptable based on the law. My wife notified all the entities where her mother received benefits and pensions from, and they closed the accounts. HOWEVER, when US Bank was requested to close the bank account they required a death certificate (understandable) which was provided at the local branch. My wife was referred to US Bank's unit that handles deceased customers. My wife spoke to them and provided them, via fax, a copy of the death certificate as well. For over 2.5 years we continue, up until this day, receiving mail from US Bank in my MIL's name informing of the continued status of the account and US Bank changes to their protocol regarding THE ACCOUNT! My wife went in several times, as well as many phone calls, to get this bank to CLOSE the account and inform them her mother was deceased; to NO AVAIL. She has provided them with a copy of the death certificate several times during this time period. They tell her they cannot talk to her about the account because she was removed as POA, yet continue to send mail (as well as emails) as if her mother is still alive! Some of the employees at US Bank are obviously inept overall. We have given up contacting them about this matter. They really need to get their shit together. Close the account, piss away whatever monies are left in the account (which couldn't be more than 1K as far as we know), whatever that protocol is, and move on! Sheeeeesh... read more

I received a notice that US Bank was increasing my credit card rate by 5%, using the excuse they looked at my credit score. I have a 780 credit score, low debt to income, have been a customer for over 23 years and owe them nothing. I assume the real reason is that I don't use the card as it cannot be by looking at my credit report. I've never trusted them and this is just one more reason I don't. A horrible bank... stay away.... read more

I have been with U.S. for quite some time and as I recall I was transferred from the previous Marquette Bank, (anyone else remember them)? Service has been mostly spotty but better in the last few years. There were some situations with a lack of communication. One time I had a small fund which just sat there and all of sudden I get a notice they helped themselves to $30 as a service fee. They've added fees to everything, but there was no alert, which I expected. I took the brief notice to a branch manager for an explanation and all I could get was "I don't know". I wasn't sure if this would be yearly quarterly, whatever. There was another situation when I was placed in a checking account that would pay no interest but I would get new checks for no charge. In less than two years I ordered new checks and was charged $34., no letters, emails, nothing to let me know. I called customer service and was told, "yeah we changed that." Three stars is generous but that's mainly because I have no issues with my local branch and the ease of of checking on line. read more

Andy Cecere, CEO, If I could provide a -100 stars I would. they have fraudulently garnished my account over six months ago. I have tiredly tried to receive my money back. They are putting up many barriers in order to keep my money. I have spoken to multiple representatives and no one knows what they're talking about, no one is on the same page. No one knows the policy. I've requested to speak to a manager, they will not transfer me to a manager or provide me with any contact information. they are holding my money hostage. read more

You literally have a 1-star out of over 120 reviews. You'd think you start making changes. But not US Bank. This is the only bank I do business with that you can't even do simple things like initiating a dispute for a duplicate charge without calling them and the website has said this feature is coming soon to mobile and web for YEARS. read more

Just when I thought it couldn't get any worse. I am STILL trying to get a response to a few questions. All the agents tell me is that "it's been escalated and hope to have an answer soon." It's been 3 weeks. Yet, their terrible call center who have incompetent agents and can only read from a screen can call me daily. This company is by far, terrible. Avoid them at all costs. I've never seen such a business that could care less in helping customers. No WONDER they have 1 star. I would not be surprised if they are not standing for long. Now I am being told they emailed me which I have nothing in my box. So basically 6 months of waiting for a response and there is an email. Avoid working with these people. No one has a clue what they are doing here. read more

Another Dumb bank run by brainless IDIOTS! Check gets deposited, later that day email received that check is processed successfully and funds are available. Week later received a letter stating that check has been returned for insufficient funds and $19 fee was charged to the account. Question: You Brainless Imbeciles, why would you email that check was deposited successfully in the first place??? read more

You guys suppose to give me a call today till 12noon waitting for call no response yet nothing fixed yet what's going on worst ever bank cant fixed there employee mistake Refernce # 4007 read more

US Bank voice/electronic mail is the WORST for making phone credit card payments of any bank I've ever encountered. Clunky software that they have not updated for a DECADE. The electronic phone thing NEVER recognizes your bank account number, either by voice or by typing it on the keypad. REPEATEDLY. Finally it asks you to choose between various accounts. They read out the entire 20 digit number to you, then ask if you want the payment deducted from account one or two. Same garbage EVERY time with both my US Bank credit cards. I have complained repeatedly -- on their voice mail. Finally I'm writing this in hopes of getting their attention. They DO NOT TRY to make their AI any better. It stinks. US Bank STINKS. read more

Fraud department reached out to me questioning a few checks that were suspect. The call came in with a restricted caller id. The rep asked for personal information and I declined until I called my bank manager directly to verify. The manager never called back. I called the fraud dept back at the end of business day. The rep assured me usbank would never call on a restricted line. The next day I discovered that 2 employee checks were returned due to possible fraudulent behavior. This set off a series of calls to the bank and my employees. The reps handled my inquiry with a negative attitude as if I was to blame. We have been banking here for two years with constant customer service quality issues. We are looking into changing banks. read more

US Bank in any state is the worse financial institute in the United States! The customer service reps are terrible, uninformed! Without notification, they have closed my account, returned my federal retirement direct deposit, leaving my house, car and payments in jeopardy! Do not utilize US Bank for banking, loans, checking, savings, mortgage loans they will jeopardize your financial life without notifying you! Utilize any other financial institution! I can't stress enough....do not utilize US Bank! read more

Dealing with US bank is a nightmare!! I have had many US Bank phone reps give me different stories about their products and services. I have been disconnected/hung up on many times. That's very bad business and unprofessional. The US Bank website is slow compared to other bank websites. It's a challenge to deal with US Bank. They are unprofessional and they are not on the ball. I see many negative reviews about US Bank. I knew I couldn't be the only one having problems with US Bank. This review is about my experience with US Bank on their website, dealing with US Bank credit cards and checking and savings accounts. As well as dealing with the many US Bank reps on the phone, who have given me different stories about their products and services and being disconnected/hung up on many times. I have never been to a branch of US Bank. My experience with US Bank has been incompetent and unprofessional to do business with. read more

I have had an account for 6months and have had so many issues. I highly recommend not using Us bank. I had lost my card, ordered a new one and it never came. I called to get a new one again, still never came, finally got it 4weeks later after 3 calls. I had elected to 'opt-in' for overdraft protection. On more than one occasion they will return the payment and charge me a "returned check" fee, and a couple days later go ahead and pay it and charge me another fee for "overdraft". So basically they are getting two fees for the same payment because the "system" decided to not pay it one day but pay it the next day, and technically they can do that as it's labeled as two separate fees. When asking the Customer Service rep why this happened and if one fee can be waived(just one), she said no it's a "system" decision. So I asked for a manager, she said there were none available! Absolutely the worst bank I've ever felt with. They can't even tell me the logic, rules or stipulations of how my account works. read more

Oh, the arrogance of this bank!! What recently happened to me has to be against the law. I could list several examples of why I am dissatisfied with this bank, but this is the most recent example of the greediness of their Private Banking department. Given the closure of regional banks SVB and Signature and the uncertainty of another regional bank where I have two seven-figure CDs I wanted to move my money to a larger bank. I entered my local US Bank branch to open a simple checking account. A client relationship consultant IV helped me by the name of Wes Torany. After taking my information, he advised me that due to my deposit amount, I would have to deal with the Private Banking department, and they would be calling me shortly. I received a call from Theresa Kumar, from Private Banking; she informed me she could open the account if I agreed to pay an annual service fee of $15,000.00!! When she asked if I was okay with the proposed service fee, I replied absolutely not and ended our conversation. The next and last time I walk into a US Bank branch will be to close my last remaining checking account!! read more

Seven days after receiving a NEW debit card (it went from printing at a local branch, to my pocket and finally to my file cabinet) the fraud department of U.S. Bank called me to confirm if I did or NOT, make over $1,000 dollars worth of charges on the seventh day. The call to me was at 7 AM that day, the day of the charges. Of course I DIDN'T make them as 7 AM is before any business is open (I live in Las Vegas, NV), but the corporate office is in the central time zone which means that my debit card charges happened WITHIN U.S. Bank employees. I have NEVER used a debit card, which confirms that it was a bank employee who made those charges. So, BEWARE, anyone who's doing research/reviews whether a person who's willing to lose money upon creating a bank account with U.S. Bank. **** Also, I'm betting I get NO response from anyone with authority from U.S. Bank. Make note of that as confirmation as to whether U.S. Bank cares for its customers! read more

The experience I had was horrible, but the clean up the US bank crew did really was impressive. Thank you to Alex in Ohio for being a total BOSS and not only taking care of my issue but for listening to me talk, understanding my side and making me feel better again! He was able to take care of my fees and more than that, solve other problems that I had decided were unsolvable. I haven't used my bank card in years and he helped explain how I could and not incur charges. Some outside the box thinking. And this wasn't even my issue. He just truly cared! Thanks as well to Joy for really caring about my experience, listening to my story and making me feel cared for again. Thanks y'all. read more

TERRIBLE CUSTOMER SERVICE!!! I purchased a new vehicle which was financed through the dealership by US Bank. I paid off the loan shortly thereafter by wiring the funds directly from my bank to US Bank, which is how they said was the fastest way to clear the loan. This way, I was told, it would happen within 24 hours. For reasons I won't go into here, I was waiting impatiently to receive the clean title for the vehicle so 2-1/2 weeks later, I called them. That is when I found out it took them ELEVEN EXTRA DAYS to process the release that should have been done within a day! The agent then told me that the actual release of lien usually takes up to 15 business days to process - on top of the 11 day delay. I was told that there is no way to expedite the process even though the delay was on their end. I asked to speak with a supervisor but was told there were none available - REALLY?? So I asked to speak with the department that processes the release of lien - no telephone number - REALLY??? "Can't you contact them to expedite the process?" - "No." So, I could maybe accept that the process might take as much as 3 weeks to accomplish but 5+ weeks because they screwed up is not acceptable! If I ever finance a vehicle again (or anything else), I will make sure US Bank is not the lender!!!! read more

Do you like spending hours of YOUR time to clear up others people's mistakes? If yes then U.S. Bank is for YOU! Do you like strikes against your credit being reported to the agencies because of your banks admitted mistake? If yes then U.S. Bank is for YOU! They will not help you clear up their incorrect reporting. Quite simply put... they don't care. So my credit score takes a dive because of their misinformation on my loan. Customer service is a joke, and this is a clear reflection on upper & middle management. U.S. Bank can go find a dark corner, do things to themselves, and go rot. They suck. read more

Phone in customer service (number 1-888-863-0681) terrible. Non thinking employees, including the supervisor "Tony" who is incompetent and rude and unable to handle a problem today when I called 2/15/2018. He refused to give me any other phone or address to contact someone to answer my questions. Waste of my time. Definitely do not use this company. This company is paying people to waste their money-employees accomplish very little. For over 20 minutes, I have dead air, without anyone answering me, and I hear the employees in the background chatting and laughing about nothing, (not business, just personal). Wow. If I was the CEO, I would want them fired. read more

I still have not been helped after my money did not come out of the ATM in Parkville Mo. and the money is not in my account either now. This was on Wednesday 12 -3-2020 and i have waited on there phone system for 20 min to talk to someone they heard me out . But no one has called to HELP ME still no money and No one from US BANK CARES enough to follow up. Tammy Eickhoff 816- 694-6740. I can not believe that a company hides behind there website to not talk to humans... so sad read more

This review is for US Bank headquarters: I was in Mexico at Grand Velas Resort in Playa Del Carmen. On July 17th my wife had a stomach pain and we called the resort medic in. He was there for literally 5 mins and then had to go to an emergency call for a guy who bumped his leg. The resort told me that would be $130 charged to incidentals. He advised we go to a "hospital" in case it was appendicitis. When we arrive we are asked for insurance info and told that they will bill the insurance for the $130 room medic with anything else they do, if anything, and I just need to give them my credit card I used for incidentals and passport to confirm with the resort. I said ok but DO NOT charge my credit card for anything. I was assured they would not but about a half hour later the little guy from the reception came back with a $6,000 auth on my credit card!!!! This was before my wife had even been seen. I told them to remove the charge immediately and then they started saying they wouldn't charge it but bill insurance Monday, if they did anything. I told them again to remove it and I would not be paying. I wrote "don't agree" on the signature line where it asks if I agree to the auth. I made it clear that they were never to even auth my card. We waited an hour before the "doctor" arrive wearing Gucci wedges, a gaudy Gucci belt buckle, and a Gucci purse, not scrubs or a lab coat. She meandered around gossiping with the other staff for another hour before we finally had it and said we are refusing service and leaving. She then came running in saying it was appendicitis and we must have a surgery and they would need my credit card to auth $18,000. I told them absolutely not and they are not to charge my card ANYTHING. We signed a form refusing service and left. Of course, the next morning while at the airport waiting to fly out I check and saw that they never even tried to charge the insurance and instead charged my card $3,700!!! For what?! We flew home and went in to the hospital locally just to be sure it wasn't appendicitis and it WASN'T. The hospital here in the USA found nothing wrong and said the stomach pain was likely something bad she ate. I called US Bank immediately and report the fraud. I was assured that it would be removed since I had proof, I took a pic showing the auth where I wrote "don't agree" and explained the situation. The case was opened and auto closed saying they had my card so it was valid. I called and had it reopened explaining again what happened, that rep also assured me this would be reopened and handled. I was called again asking for more information from a yet a different rep and sent the copy of the auth receipt where I wrote "don't agree". It was closed again saying there was "proof of service" I called YET AGAIN and had the case reopened. Yet another new rep called again asking for more info on a Friday and I tried to call back the next Monday. They said they would reopened the case. It was never reopened and I also had asked for this "proof of service" they never communicated further. I then opened a Better Business Bureau complaint against US Bank. They refused to reply and said they'd mail correspondence. They just mailed copies of the letters saying they opened a case and then closed the case for the three times it happened. No proof and no new info. I wrote a letter to the "office of the president" at US Bank saying the charge must be removed from my acct. All I was asking for was the charge removed and I would forget the time and stress that this has caused. I get a call on December 1st from a rep named "Jabey" which she pronounced jah-b-eh. I explained the situation again to which she repeatedly and belligerently replied that they had my card and ignored any proof I provided saying it was too late to open a case and I would have to basically sue them. I let her know I would be calling the comptroller of currency, attorney general, and pursue any further legal action until I'm made whole, which would include the nearly 6 months of stress, pain, and suffering this has caused. She couldn't be bothered with anything else and was more occupied with the child whining in the background. I guess the "office of the president" is working from home still and watching children while "working". Total disappointment with US Bank leaving me hanging for an unauthorized transaction after being a customer for nearly 13 years and always paying my card in full and on time! read more

US BANK is of no help during this pandemic. They are offering forbearance not deferment. BE CAREFUL they will not charge you a late charge for 3 months. AFTER 3 MONTHS THEY WILL BE ASKING FOR YOU TO PAY EVERY PAYMENT YOU MISSED BACK AT ONE TIME. Not sure how they expect people to come up with that amount of money when the economy will not be up and running normally by then. NO DEFERMENT OFFERED. read more

I do like the bank, and will continue banking here. Great people and very convenient locations. Their app is frustrating at times but overall a good experience. read more

Do not support this mega corporation. Use a local Credit Union and save yourself literally thousands in fees and unwarranted charges.

I applied for a credit limit increase. I was denied due to having made recent changes on my credit card int he past 6 months. I call the underwriting department and was told by the customer service person that they could give me a credit limit increase over the phone, they would only need to pull my credit and do a hard inquiry. I agreed. A week later I received a rejection notice for the same reason given the first time which that there was recently a change within the past 6 months. Only now i have a hard credit inquiry on my credit report. read more

I have asked US Bank Corporate Headquarters not to send me their info on refinancing my home mortgage. I have asked them not to sell my info to other companies. US Bank Corporate Headquarters ignores my letters, 13 in 13 years. Recently Caliber Home Loans sent me info on redoing my home loan. This would mean that US Bank sold my home info. read more

I HATE US Bank and Mortgage. They are the MOST incompetent company ever! How is it that I jump through multiple hoops to assume the mortgage on my own home and they just take my money, make me jump through more hoops and wait an extraordinary amount of time and then when I go online to pay my mortgage they not only have my EX's name on it, but his address as well. NEVER use this company. read more

Three board members with confirmed 2 pm appointment to update corporate signature cards arrived at branch at 24th and Hennepin in Minneapolis. No one greeted us or informed us that the bank rep with whom we had our appointment was unavailable. After 25 minutes the three of us having been directed to wait in a cubicle, still no assistance !! It's a dimple signature card update. Appalling failure of customer service !! read more

Terrible on-line connection. Tried connecting with different browsers, at different varying times (9pm, 12am, 3am). Browsers would hang-up, no response. Worst financial portal ever!!!! read more

USBanks app is ridiculously slow it has cost me hundreds of dollars in overdraft fees. Items won't show as pending for up to three days. I wouldn't spend money if I knew what was accurately in my account. When I called for help they said too bad it's not our fault and to reinstall the app. What good is that going to do after paying them 300 in the past two months. Do not bank here the tellers are rude and the bank is plain inaccurate. read more

The worst bank have ever dealt with, bar none! Can't even find a corporate phone number, because they lack customer service skills in all areas. Applied for a 10k car loan on Thursday, it is Tuesday the following week, still no answer. I own my own home, $350k, always have at least 10k in my account, and they still can't decide, credit score average 748, you figure out if u want to use this bank. Am closing my account today! read more

Worst bank for common people. They charge fee's for anything and everything. Horrible customer service from the telephone representative to their supervisors. In the process of closing all my accounts switching to a credit union. read more

Do not use there ATM. Went to the ATM at Rosemead inside of Walmart. Went to withdraw $100. Put my card in and punched the numbers and the machine made a rolling sound like it was counting out the money but no money came out. Went inside the bank but they said to wait for pending to go away. Pending went away and $100 was taken out of my account. Went inside the bank and was told to call 800 number. Called 800 number and after over 2 month they denighed my claim twice. US bank doesn't bank up there ATM's. If the ATM make a mistake in there favor it's there gain. I will never use there ATM's again. Use at your own risk. They can see that I didn't get my money by simply looking at the camera above the ATM. If they are dishonest about ATM what other things are they dishonest about. They are dealing with so much of our money that we may not notice money lost. Dishonest bank! read more

I spent over 45 minutes on the phone with these mental giants after their website said my password was no good then refused to accept a reset password. In that phone call I talked to 4 different people, none of whom could get me a straight answer about the problem . I have never talked to a ruder, dumber collection of "customer service" people in my life. That includes a supervisor who transferred me to the wrong department after telling me who he was transferring me to. Deal with these morons only if you have no choice or you like to be treated like a pile of dog poop on the sidewalk. read more

I honestly don't know why I use this bank anymore. the Palm Springs, CA branch is worthless. I don't know if there is a time I go there that there is not a problem. Last time they did not have quarters, I ask the girl how they were working without quarters and she said customers were bringing them. today, I lost my card and had to to there. The teller acted put out. He gave me a temporary card, I told him I had security alerts on my card and wanted them on temporary card, he said they were there. He wanted to sell me a new card, which I would have been a crazy person to take. got home, of course the security alerts were not on the card. called and the girl sounded just dingy, gave up, my patience was done. most of the time there are only two employees working, yes, two and you wait a long time for service. I have to drive to the Cathedral City Branch a lot, read more

Well, I gave a review last week reg. Closing all accounts due to ridiculously insane BAD service at the Austin MN branch. SO, now I get a notice from US bank credit card that is absolutely wrong and is now affecting my credit(which is great) by the way! I'm trying to buy a home and again this bank haunts me. They can't get ANYTHING right. Don't walk run!! Pull your $ out, and find a bank that has a professional staff. Unbelievable! Just unbelievable! Bad, bad, bad bad!!!!!!!!!l!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Lost a credit card. Had to wait 2 hours to report it. US Bank flag to transaction is suspicious, which is great, message tells me to call them, had to wait an hour and a half to speak with someone. an overall services are pretty good as long as you don't use their credit cards. read more

There's so much but I'll focus on today. I went to activate my credit card and called the number and all I got was a bunch of ads. Never made it to activate. Time wasted so US Bank can make more money with ads. I hate them. read more

I've had nothing but problems with the Austin MN branch. Finally had to close all 3 accts. So today I decided to put a review in cause one last time I went in it to get one roll of quarters because there was ONE person in front of me. 15 minutes! WTF? I cant count the endless screw ups this bank branch has done. Lets just say they have really Fd up enough i had to leave and my wife who has had an account with them for over 30 years closed her 2 accts and cancelled her credit card. read more

Once again US Bank has showed their complete incompetence. Charges from my debit card were deducted after my card was falsely declined. Contacted branch manager and the teller is adamant that we are closed and can't help you. Manager comes out and says contact 800 number, 800 number transfer to fraud prevention where I am placed on hold for over an hour. Then fraud prevention states charges went through but merchant shows proof charges did not go through and bank refuses to reverse charges. Representative couldn't even speak comprehensible english. Tellers are rude and even argue with customers who are correct about their disputes. Once teller even refused to complete a draft withdraw for a customer. The worst service from a bank I have ever seen. read more