Since most transactions be done online or over the phone, I rarely go inside the bank. I do…read morehowever, use the drive up ATM & I don't know what it is about this location, but I'd say it's out of order 1 out of 3 times that I try to use it. Today, it had the preemptive "unable to dispense cash" screen, & while inconvenient, I was mostly there to deposit a check, so "other transactions" was what I was really aiming for. No dice, that function won't work either & all the more maddening is that this ATM is physically attached to the side of the actual bank. The suggested next closest location is about 2 miles away, which is also incorrect. The actual "next closest" is the vestibule inside the bank entrance & will possibly work. Since there was a line of people waiting outside to use it, I decided it wasn't worth waiting in the hot July sun just to deposit a check. It's aggravating as all hell that this location's ATM is perpetually out of order. I don't know if it's purely out of laziness that Wells Fargo can't get this working consistently or if because it's in an economically disadvantaged area & it's "good enough for poor people", but whatever the reason, it's just another misstep with how Wells Fargo treats their customers.

They allowed a $2100 charge from an unknown mortgage company against my checking account…read more Contacted that mortgage company for assistance but they require information on the charge that Wells Fargo CANNOT/WILL NOT provide me...on my own account! Had an appointment at this branch to try to get that information (What bank/routing number took my money?) "Banker", in his thrift store suit, could see nothing more than I could with my online account. He try to explain that there are SO MANY FRAUD CHARGES against them, that it will take two weeks before they even begin work on my claim. --UPDATE-- A week later my money was refunded with a message that WF determined this was not my charge. Duh. When do you want me to appear for that wire fraud trial? I won't hold my breath. Like they'd spend money on us peons. That SAME week a coworker on my team had $1900 taken from his WF checking account from a mortgage company in Britain. Don't walk, RUN from Wells Fargo.

I have never been inside this branch. I come here solely for the Auto-teller machines outside…read more What I love most is that you don't need envelopes for deposits, regardless of placing cash or checks into the machine. It's so cool to have this feature. I showed it to my son, and his mind was blown. I do have experience with Wings Financial staff at other branches, so I expect that the folks working at this one are just as friendly and helpful.

I would give zero stars if I could. The branch in Brooklyn Center is THEE WORST. The staff don't…read morereflect the population so they are racist, rude, and offensive to customers. Also the branch always has long lines and always understaffed. There's a woman who works there who dresses very provocative. Always tight dresses and pants, low cut tops, open toe stilletos even in the winter. Wtf? Stay away from the Brooklyn Center branch. Hopefully this location will close if they don't get enough business. I

Run away! They are horrible! My account is getting hacked every other month. The ATM never works !…read more The whole bank needs a remodel . I will be changing as soon as things get back to normal.

Very poor customer service in side and outside! I have never been to a bank this slow or…read moreunorganized! Their lobby needs a good scrub down and the drive through moves slower than molasses! Two thumbs down!

Ceci is a total babe! Wells Fargo is a great company since they rebranded and ever since I walked…read moreinto this location it was love at first sight with that Ceci teller girl. She is the best

First off, I think that there are several fake -- or at least unusual -- poor reviews here about a…read moreracist bank employee from reviewers with 1-2 reviews or don't live in the Twin Cities and would have visited this branch. That said, I wasn't all that impressed with the service we received. We made an appointment to add a new signatory to a non-profit's checking account. First, the reminder text asked us to call the branch number, but no one picked up (this may be a carryover from pandemic protocols, as they also requested we mask up but the account manager wasn't masked!). Fortunately, an account manager popped out of a downstairs office right around our appointment time. Now, she did say that it was difficult to add a signatory to a non-profit account. She was correct in that regard (it took us almost an hour), but she never offered an explanation and there seemed to be little activity trying to get this accomplished. On the plus side, we accomplished our objective, but it was a bit painful and the lobby on a Saturday morning was a bit hectic.

My savings account hacked and 5000.00 was taken out.I reported it right away to the main Us Bank…read morefraud department.They locked my account.I waited 30 min. on the phone for this by the way.The next day I went to the branch at 5250 Central Ave.I talked to Gus.He set up a new account and all the other hoops that come with it.He had no clue how I got ripped off.He gave me a temp debit card to use.After this I needed to get in touch with him.No call back.Yesterday I get an e mail that the transfer was returned to me.WTF? I still can't get into my account to see whats going on.Today is Friday.I've called Gus 3 times since yesterday and e mailed him.No reply.There is no way he can be that busy.This is important and he keeps blowing me off.I called the branch too.I couldn't talk to a real person This NOT how you treat customers.!!!Time for a new bank. This is BS. !!!

As soon as i walked in I was greeted by the security guard very politely. I just needed to reset my…read morepassword for my online account after it was locked. Ariel and Samantha were very helpful fun and friendly to talk to! This branch is always slammed with customers and the workers at Brooklyn park do everything to try to help them!

Horrible so unhelpful need to help customers security guard so rude talking about customer when…read morethey can hear him

Very, very unprofessional and rude staff! David is the main guy always rude tells me one thing one…read moreday and the next switches it up!

I've been with TopLine for decades. I travel and use credit union partners across the USA to to all…read moreof my financial needs.

This situation is in reference to "Old National Bank"in Brooklyn Center, MN. off of Brooklyn…read moreBoulevard. No bad experience at a different location. Just Brooklyn Center, MN. My Bremer bank switched to Old national Bank and it has been nothing but a nightmare. In 35 years of doing banking, I've never experienced what Old National Bank has given me a taste of.... 1.Putting holds on my hard earned money for no apparent reason or permission. 2. Controlling/Allowing only "certain"merchant transactions and declining other transactions without my permission, knowledge or consent! 3. Demanding I come to location for identification verification. This is after I answered every question regarding identity on phone Correctly. I Understand there's a lot of fraud going out there but I if I verify everything you ask and any other questions you have, there should be no reason I should have to come to the location to verify who I am. Also, I wasn't even in Minnesota at the time. 4. I called to request release hold on my money and I was told that it could take up to 24 hours to release it. I then called a different location to verify 24 hour that was false and that they can release it right away as long as there's no reason to hold it Per staff at different location. So I called back Brooklyn Center, Minnesota location and they didn't answer the phone after calling 3 times. 5. Drive thru has to be the slowest on the planet. No other cars in drive-thru , one car in the parking lot of bank, 5 different staff standing around ,within eye sight of drive-thru window ,and yet it takes 17 minutes to get $100 cash out of my account? I mean, where did they have to go to get the money that would take 17 minutes? Did they have to borrow from the fast food restaurant next door ? 17 minutes and I'm on my way to work, running late ,because the staff is standing around and gossiping And controlling/micromanaging people's bank accounts? Awful waste of wages! Yes, I checked all setting on app/ihone and on website to make sure issue wasn't on my end and it wasn't. No overdrafts/negative balance. Old National Bank staff have given me the impression that they can control/micromanage my hard earned money but they are wrong! I worked way too hard for my money(Nurse) and unless I asked for somebody else to control it, they're not gonna touch it. I will be closing my account and taking my money and putting it back with my other account elsewhere , so that Old national Staff cannot micromanage/control/ disrespect me Or my money. I do not know their reason for controlling MY money and will not stick around to find out. Good luck Bye.

Most incompetent people in banking I've ever met. They still haven't gotten the systems between…read moreBremer and Old National synced up. Don't use them find a better bank that can actually have a correct balance. Can't even give back records on a CSV file after asking twice.

Went to the WF atm at this bank took out $200 and one of the 20s was only 3/4s there. I immediately…read morewent into the back showed my recent, I am a premier WF customer. They would not exchange it. Made me go back outside and call the number on the arm WHICH is Wells Fargo! Per the Under regulations issued by the Department of the Treasury, mutilated United States currency may be exchanged at face value if: More than 50% of a note identifiable as United States currency is present I will be changing banks

I just moved to town and am in need of a document notarized, My printer is not here yet so I go to…read more"my" bank thinking I can just email the document to them. Ha! Richard, the branch manager, says "it's bank policy to not receive and print a document for our customers" well, thanks a lot Richard - but I can gladly fax in any loan documents right? Yeah, thought so....Thank you to US Bank across the street who were more than happy to provide great customer service!