If you are thinking about banking at US Bank, check out Everbank. You'll get a better interest and fee structure. US bank was where we banked for decades but the service isn't good. We decided today to go with higher interest and better fees. What's the downside? read more

I went in again today to try to give them a second chance. The woman who was standing and chatting with two other coworkers was incredibly rude to me and then went back chatting with her two other coworkers. read more

I banked here for the entire time I lived in the area and never had a major problem. Staff is GREAT! They remembered me, by name, every time I came in and always asked how things were going. I've moved out of the area, but I miss the staff at Mukilteo US Bank handling my money! read more

This is without doubt the worst bank I have ever dealt with in all my years. You can not call a branch office and talk to a banker without going through the 3rd degree. It is like you are trying to access your accounts. I will be pulling all my accounts as soon as I know all outstnding checks have cleared. There are too many good banks in the area to put up with the lack of customer help which is a joke for this bank. Their bankers are never "in" and do not return your calls. read more

I gave zero or less than zero stars to the US bank in Mukilteo because they failed to do my job and they called the company that I am working for and tried to ruin my career. I had my paycheck and they called the accountant and owner of the company to verify the signature. Everything was perfect, both approved the amount, the signature and everything else. So far everything was fine but they came up with another reason to reject a paycheck that has been verified at least twice. I left the branch to deposit my check in my own bank that is not another US Bank. They recklessly called the company that I am working for and said everything bad they could. It is absolutely not the bank responsibility to call my manager or tries to put my career in jeopardy. They must do their own job that absolutely failed and instead called my manager and tried to ruin my career. read more

Every time I have come in here I have been greeted in a friendly manner and treated very well. It seems like the people here enjoy their work and have an overall good atmosphere. They are usually very prompt and very good about covering all questions or transactions that need to be accomplished. read more

Let me start this off by saying I used to be employed by bank of america. I know how annoying most bankers are, and more importantly, how little they know about finance despite the fact that they work for a bank. You want my to take out a Home Equity Line of Credit for a remodel? When asked that question by other banks, I like to half jokingly propose that the teller or personal banker buy my house for the value that would include the remodel in case I didn't get bang for my buck. In this economy, that advice only makes me angry and want them to enroll in a finance or economic course. However, US Bank Mukilteo is amazing. They're friendly, they appear smart, and they're very professional. I love how it always feels so cozy in there. Everyone I know who goes there loves it as well, so I know I'm not the only one! Great job, Mukilteo branch! read more

They are soooo SLOW! Definitely lacking customer service too. And there's a new manager like every month so they have no idea how to deal with customers read more

Mukilteo Wa USBank branch I would like to share my experience with the Mukilteo Washington US Bank. I am not one to post about my experiences although this one tops my list of WORST customer service i have ever received. I was the victim of check fraud a few weeks back so i put a hard hold on my account. I went into the Mukilteo branch to remove some funds that got deposited into that account from my auto pay at work. I arrived at the bank at 4:45 right after work. At the time both tellers were busy so i sat in the chair and waited. After about 10 minutes another couple came into the bank, 5 minutes after the first banker finished and walked over to the other couple and started helping them first. Never even saying one word to me or even acknowledging that i was there. I then continued to wait another 30 minutes while the branch manager sat at his desk BSing with another client. They were not even talking about bank stuff as they were loud enough to hear from where i was sitting. He finally finished up with his client and i went to the branch managers desk and told him what i wanted to do. He took a look at my id and looked up the account he told me he could do nothing and i need to go to another branch as he didn't put on the hold. I proceeded to tell him i had waited 45 minutes to get this done while he sat there and shot the shit with another client. His response to that was it was a business client. I ask in the US Bank world is a business client more valuable then a checking one? Cause if he would of looked at my account he would have seen i to am a business client. When i called him on that and said i heard him shooting the shit he told me he didn't have to take it and kicked me out of the branch and told me never to come back. I definitely didn't expect to be treated in such a rude and unprofessional way from the branch manager there. You advertise five star service although i would have a hard time even rating my experience at 1 star. Now i know this has not been my typical experience in the 20+ years i have had an account with USBank. However the lack of respect and unprofessional behavior i have experienced, has me questioning if i even still want to do business with a company that would employ people that would treat there customers in such a unprofessional manner. read more

Their home mortgage staff was intolerable - lost documents which had to be resent time and time again (honestly I can't believe that my account numbers are safe), not a single returned phone call without repeat calling, complete lack communication amongst their staff, a loan officer who didn't seem to ever get to the office before 11 AM. There were several occasions on which we could have lost the house and several thousand dollars and were met with nothing but attitude and excuses . I would have loved to have been able to change lenders but was too far into the process. read more

This very positive review is long overdue. The people at the Mukilteo branch, especially my personal favorite Chris, and Tessa and James, are so friendly, not pushy, and always just the right amount of small talk :). But even more amazing was my experience with the bank when my purse was stolen out of my car. I had a voicemail regarding suspicious charges.... BEFORE I REALIZED MY PURSE WAS GONE!!!! Ran to the bank and they took care of me within half of an hour-- removing four charges off my card (taking my word for which were legit, which I greatly appreciated) and having me set up for a new one. I couldn't have been more impressed-- it was really above and beyond. I loved banking with them before because of the customer service, but I am a lifetime client (as are my mom and sister) now after that experience!!! read more

I'm not a U.S bank card holder but I went in there yesterday to cash a check. Maybe it must have been my appearance or the way I was dressed you see I'm three months pregnant and have a four year old at home so I came in with sweat pants on and messy hair and no make up. But I was told that I would not be able to cash my check there I was confused at the short reply and how the bank teller woman, oh how I wish I had gotten her name she had short curly blonde hair and was wearing a watermelon cardigan handed the check back to me and shortly and rudely said she couldn't cash that here. I wouldn't be righting such a negative review if I hadn't actually gone to a different U.S bank you see my dad had written me the check and what had happened was he had written it on the wrong account and all he had to do was transfer funds over hmmm interesting. So my question is why is that this woman could not have told me that, because the other U.S bank teller at the other U.S bank I had went to had access to that information and since he did I'm assuming she did to but she chose to judge me on my appearance nice good to know that people that exist. I'm glad that not all U.S banks are the same and that not all of there employees look down on other people. read more