The ladies up front are not friendly. This is the only time I've walked into a fifth third where…read morethey have no greeted customers as they walk in. Also they don't seem to care for some small talk. Glad this isn't my main branch.

These people really care…read more As I was exiting Florida, I opened an account with this bank since they had local branches and I was planning to live in the Eaton area. Unfortunately, I was not able to find a suitable house, and I moved to Richmond instead. This was fortunate for my parents who needed more help than we could have imagined. In any case, the people at the Eaton branch were always concerned with getting things right and were incredibly friendly and thoughtful at each visit. Even though I ended up closing the account since they had no Richmond branch, they stayed in contact as there were dividends accrued that had not been paid. Rather than keep the excess from the account, they wrote a check and sent it to my then current location. Can you ask for better than that?

Natco in Richmond was along some of the best, Everyone that was nice and worked hard to help is…read moregone. They have Alot of help that acts like if I got to I'll help You then mostly not handled correctly. They are NOT the nicest people anymore, before years ago when I started my account it was different If I'd have them a review with stars before I'd marked 6 stars Now I'd give them maybe on a good day it would be a 2 I wouldn't recommend it Never again to anyone

I recently applied for a loan a NATCO, I called and spoke to Paige, she was great, she was…read moreunderstanding, very upbeat and positive! I love NATCO Credit Union, as a member for 10 years they have always been there for me, NATCO is a great resource for our community!, God Bless them.

They are currently remodeling this location because the north side one has shut down. I am…read moredisappointed that they are closing the north location because it was extremely convenient working and living just a few minutes away. I like First Merchants a lot because of the service. All banks do the same things so customer service is key for me. I am always greeted by name when I walk in and always feel at home when I go to my local branch. That is what keeps me here. I could easily switch to Fifth Third or Chase. But I think it being local also the customer service is why this has been my only bank while living in Indiana.

Beautiful old school classic bank building. I entered in search of $2 bills. There were two tellers…read moreat the windows who gave a friendly greeting. I made my request and one teller went to the vault to get a fresh package of brand spankin' new two dollar notes. I exchanged a 10-spot for five of them. There is a convenient parking lot with spaces close to the entrance. They have a drive-up ATM and next time I need to get cash I am going to give it a try. If all goes well I will update to five stars.

I'm still waiting to find an insurance agency not run by chimpanzees who just happen to look like…read morehumans. My first experience with these people was around 1982 when Erie Insurance had two agencies in town and the other one took my hard-earned cash and spent it on something other than my policy, allowing my policy to be cancelled. I first met Joan Bartel, who used a posh type of Indiana accent to impress upon me that we had nothing in common. If she lived such a posh life, why was she an insurance agent? Having her name as half owner didn't seem all that posh anyway. She took care of my insurance and my parents in an adequate fashion. Fast forward to late 2008 when I moved here again, and I met the other half, Brad VanVleet. He was much less condescending to me, perhaps because my address was just across the road from his, apparently. However, he was too busy to actually write the policy, so he handed me to Kyle Zaydel. So, Kyle and I talked briefly, and he quoted the policy with Erie and Celina Insurance companies. The prices were much cheaper than Nationwide wanted (a small fortune, especially coming from Florida and Nationwide!), and I went with Celina, as it was the less expensive and supposedly gave great service. Time has passed and when I have questions and send e-mail, I get answers that take weeks instead of days from both Kyle Zaydel, and Kim Smith who has come to tend the policies. I just met with a Michelle today, concerning my mother's estate and a transitional insurance as the house is vacant. As this probably sounds chaotic and useless, they're not horrible--disorganized perhaps--but not horrible. They're probably extra popular, considering the low cost of the insurance provided by the companies they sell, and that keeps them on the edge of their seats.

I switched to Van Vleet insurance - by Erie - many years ago after moving and buying an older home…read more My former, big-time insurance company (one I had been with for many, many years) balked at insuring the purchase home without unreasonable inspections and even then, would only insure at 100% replacement costs for the original structure. I could not afford that and I ended that relationship. Somewhat miffed, I went looking elsewhere. Van Vleet wasn't the first company I contacted but it was the last and I've been satisfied ever since - over 15 years. Like most companies, they offer bundled rates and I am taking advantage of those, but one thing I particularly like is that Erie is regional. While Erie wouldn't insure a property I had out west, that also means that there is somewhat less exposure to large-scale disasters like earthquakes, giant wildfires, and hurricanes that affect parts of the country outside their coverage area. (While all insured consumers suffer due to large insurance payouts, customers of those companies not directly affected do fare better. My rates have been fairly stable for several years.) I haven't had any claims with Van Vleet, but the customer service I've received thus far makes me confident that if and when I do, the help will be swift and substantial. Brad Van Vleet is my agent, but everyone I've ever dealt with there has been most accommodating and professional. I really can't image dealing with a better company and agency. Had my original company continued to provide the kind of service to a loyal customer that Van Vleet did to a new one, I might be writing a review about them. Instead, I'm recommending Van Vleet and suggesting that you do too. At the very least, let them compete for your hard-earned dollars and assess for yourself the peace of mind they can provide for your family. That's what I did and I've slept better ever since.

I had a very bad experience with the Cindy Bernzott State Farm team. I have used State Farm for 44…read moreyears. I recently bought a house in Connersville and requested the Bernzott team to quote me homeowners insurance for a house in Connersville. They were very prompt got right back to me with a quote a few weeks later three days before my closing. I got an email and a call saying they were not going to be able to insure the house. It left me in a bad situation having to scramble and find a different insurance company for the house. When I got the quotes from the other insurance companies in this rushed hurry up quoting process I found that everybody else was half price. I suggest all of you look around. I found a much better deal. To make things even worse after they informed me, they would not be able to ensure the house they build me and are now showing that I'm late on a payment to State Farm Cindy Bernzott team. Somehow, they are showing that I'm late on a payment for homeowners insurance for the house that they refuse to ensure they've damaged my credit rating and sent me this invitation via text message to give them a review so here it is

We had RV roadside insurance through Good Sam and about a year ago we had a blown tire on the RV…read more We called and they could not get someone out to assist us. We called State Farm and they had someone out to help us within half an hour and the person was extremely helpful. Would definitely recommend State Farm insurance roadside service

Richard is a great agent, but I can't give him a higher review do to a major incompetent side when…read moreit comes to canceling a policy with his agency. I found better coverage with another company. I had auto pay set up with Richard agency and was with him for 7 years. Never missed a payment, never even had a late payment. They cancelled my policy. I received a "third and final" notice to pay on a bill I "owed" them. How can I owe anything when I'm on auto pay?!?! Never received a phone call about this debt or anything, just ended up with a third and final notice out of nowhere. Ok, so no problem I think to myself. I call the customer care center who back dates my policy and I officially have a 0 balance. The Customer Care guy tells me to disregard the bill and not to worry about it going to collections. Fast forward 3 weeks...BOOM! Collection notice. Lol All because Richard didn't call me and tell me I owed anything! After paying him thousands of dollars over the past 7 years, I didn't even get a call. I thought it was taken care of as I was always an auto payer. Thank God Allstate corporate is competent and has opened an investigation to have this collection fixed and taken off my credit score. It's like he wanted to hurt me because I left. All of this extra work I have to do because of laziness on his service side.

I am giving this location 1 star due to a terrible experience my family had when speaking to a tax…read moreprofessional named Courtney. I scheduled appointments online, on their website and received confirmations. An hour later someone called me from the office to change my appointment date and time, which was fine. What was not fine was when Courtney called and spoke with my fiancé being very unprofessional and belittling. I called her back myself and kindly explained what happened and who spoke with me to change my appointment date. Sadly, she continued to act extremely unprofessional and rude. I do not understand why a "professional" who should have customer service experience and etiquette, would treat their customers so terribly and so unprofessional as she did. I kindly asked her to cancel all of our appointments, due to disbelief in how I was being treated. I do want to mention someone named Shauna at the office who was wonderful and very helpful on the phone! She was a great example of how a professional treats their customers. Unfortunately we will never use their office after this experience with Courtney.

Patient people in the office, will listen to customer concerns. I believe the price was very fair…read morewhen I consider all the forms that were required for me to file my personal tax and report my small business income. Bryan, Courtney, and Amy treated me as if I was their only client. I love H & R Block.