The ladies up front are not friendly. This is the only time I've walked into a fifth third where…read morethey have no greeted customers as they walk in. Also they don't seem to care for some small talk. Glad this isn't my main branch.

These people really care…read more As I was exiting Florida, I opened an account with this bank since they had local branches and I was planning to live in the Eaton area. Unfortunately, I was not able to find a suitable house, and I moved to Richmond instead. This was fortunate for my parents who needed more help than we could have imagined. In any case, the people at the Eaton branch were always concerned with getting things right and were incredibly friendly and thoughtful at each visit. Even though I ended up closing the account since they had no Richmond branch, they stayed in contact as there were dividends accrued that had not been paid. Rather than keep the excess from the account, they wrote a check and sent it to my then current location. Can you ask for better than that?

Amazing customer service and the staff was very helpful. They went above and beyond educating me…read moreon how to achieve my financial.

I had a desire to possess some $2 bills, so I went into this bank. It's got a beautiful semicircle…read morecounter with numerous unoccupied teller stations, and belted stanchions blocking the way to enter. There was one woman sitting kind of back from the teller window counting money. I caught her eye and she says from across the floor "just have a seat and she'll call you to the desk" (a little office type area where you would go if you wanted to open an account or apply for a loan). I said I just want change, and was told they do all that at the desk. I did not have a seat but approached the desk woman who had risen and asked if they had two dollar bills. She said no, they don't get them anymore, and felt the need to add "I can't remember the last time I saw one." I told her I thought it was odd to wait for someone in an office setting instead of going to a teller just for change. She said they "changed things up" ever since "covid." I laughed aloud and shook my head. They have an outside ATM and they charge $3.50 and only dispense 100s and 20s. FYI: Less than a block west, there is an actual bank with actual helpful tellers and actual $2 bills.

I love this bank. I've banked across the country and I always enjoy coming to this branch for the…read morefriendly staff that, know me by name, and the beautiful historic building.