Great bank.... Parking, tellers, Melanie, atmosphere.... It is actually wonderful to go in this…read moreterrific establishment!

This is a wonderful bank. I cannot say enough good things about the personnel. They are friendly,…read morehelpful and kind. Vickie and Ibeth were great last week with my particular transaction. If you are looking for a bank that remembers you and is outstanding, this is the one for you!

I had an appointment for notary at 2:00 p.m. somehow something went haywire and they didn't have it…read morein their system, but their manager and Chris was able to squeeze me in real quick. I'm also notary myself. It was very impressed with Chris and his professionalism! Thanks so much!

This place SUCKS! Had a simple question about making a lease…read morepayment and these clowns over complicated it to the point of being rude, condescending and useless. Branch manager was talking to a female employee and was acting like I was inconveniencing them by asking basic questions about wire transfers and cashiers checks. Useless and Pathetic!!

Do not do business with CHASE, they are a scam. I Was in…read morethe process of buying an investment property and deposited 2 checks in from my Citibank personal and one from my Citibank business a week before closing. I was using my unused Chase account to keep everything organized until I opened my LLC account. When I deposited the money, the teller told me there would be a hold until the 21st, 2 days AFTER my closing. I told her to give me the checks back then and I would just do the wires directly from my other accounts directly to the title company and eat the $50 bucks for transfer fees. She told me not to worry the money would go through the 19th, I just needed to call the fraud department and let them know it was for purchasing . I called the fraud dept. They told me not to worry. The money was not there by Monday, if not go to my own bank and have a personal banker verify the funds with Chase. I then had to leave work and spent an hour at Chase with my personal banker and bank manager defending me who verified I had the funds and their escalation team only to be told the money could not be cleared still until the 21st. Chase bank cost me a $500,000 investment. Today is the 21st and the bank still has not deposited my funds. Do not bank here, and definitely don't try and pull out a Heloc from here either, they have the worst rates and terms. Bank at Citibank on Camino De Estrella where they have personal and outstanding service ALWAYS. The only reason I have a Chase bank was because there was no Citibank in florida and they bought my home loan out from home loan depot. When my house was as damaged from a hurricane the insurance checks needed to go through Chase to pay out the contractors. That was another time consuming nightmare, my co tractors walked off the job because Chase took so long to issue their checks after verify ing the work was done. They also still have my daughter's car showing up as unpaid on my credit report as well, even though I paid it off early so wouldn't have to deal with their incompetent money grabbing. What are you doing with my $ 78,000 Chase, 10 days after its deposit? Worst bank ever!!!!! *My house fell out of escrow and is now being purchased by someone else because if Chases mistake, holding my money BEYOND a reasonable holding period of 7 days. This bank deserves NO STARS.

I had a wonderful experience here today--which I didn't expect because I have always hated banks. I…read morejust opened an account and must thank Ms. Panagis for the wonderful service. She was super friendly and showed none of the pretentiousness that I normally feel in such establishments. Great employee, Chase!

It's a bank. I asked the teller for change from big bills to small bills. He said okay then clicked…read morearound on the screen for 2 minutes. I asked is everything good I just needed change? He looked at me and said "I wasn't listening, what? You in a hurry or something?" ...at least let me know it'll be a minute instead of just saying okay and pretending to click on your screen 50 times for more $5's. I would have patiently waited knowing the reason it wasn't a simple exchange of cash.

5th time in there this year and 5th time being turned away due to incompetent staff and lack of…read morestaff.

Just held 45 minutes to get hung up on, called back held 30 minutes to get told they would not…read moreassist me at all.

Lovely, funny, and great group of ladies at the SC branch. They are always there with a smile and…read morealways willing to help!

if I could give it no stars I would. horrible bank! people who work there need to be train in…read morecustomer service. specially the person that's in charge of the tellers! I felt like the tellers were scared to ask her a question because she would literally yell from across her desk at them if they had a question. I don't think I've ever been to a bank with bad l customer service. I'm surprised it's still open. Get better management to help people who work there. They are picking it up from them. PEOPLE DONT BANK THERE!!

Not a real bank. First they make you wait outside the door and ring a doorbell and then sometime…read morelater they let you in. I first went there because someone recommended Zions bank for my business checking/saving acct. Call them they said in CA they are known as Cal. Bank and Trust. Called them, they said to come into the branch where they told me that they don't do business with anyone who has not been operating for a couple of years. ie no startups. But you could apply for a business credit card. Okay. Applied and got the card in the mail but when I called the number on the card to activate it, they said to go into the branch. Totally frustrating, but okay. Went into the branch and they said that the card is no good because they don't want to do business with me. What a joke. Don't waste your time. Save yourself a lot of frustration and go elsewhere.

We were recommended to this branch of Citibank by a friend, and we absolutely love the branch…read moremanager, Maria, and her staff! They are all friendly, professional, efficient, and kind, and they consistently go above and beyond to make your banking experience exceptional. You're always greeted warmly as you walk in. The bank teller, Kajal, is amazing, she always greets you with a beautiful smile and ensures your transactions go smoothly. Fara is wonderful, always kind, efficient, and very helpful. Angel is also accommodating and welcoming. And once again, the branch manager, Maria, is absolutely outstanding! We couldn't be more pleased with our experience here.

Had to shut down accounts because ATM cards were hacked and checks were stolen. Bank was completely…read moreunresponsive. Did not follow up seven requests then shut accounts down.

My husband and I came into the SC branch today for him to open his own account and we were helped…read moreby Nathan. He was super friendly and informative. He knew his stuff and it felt like we had made a new friend by the time we headed out. Thanks Nathan for the help!!!

SchoolsFirst Federal credit Union, in San Clemente is such…read morean efficient place to do your banking. Every time I come in I am welcomed by the first person you encounter. I never have had to wait in line and all of the tellers are so friendly. I appreciate their hospitality, and their aim to do such a good business. It is conveniently located in the Walmart shopping center.

The young lady that assisted my daughter and I was very knowledgeable, patient, and kind!read more

Disappointing. They closed my branch and now I go here as it's closest. The change was dramatic…read more Typical big bank - poor service, even if you come regularly they act as if you are a stranger. The staff is not knowledgeable of any bank loan or credit offerings. Might as well be an online client. I'm just a number and not a person.

I recently visited Wells Fargo⁠ to convert my account into a joint account with my wife, and I…read morecouldn't be happier with the experience. Ramon was absolutely phenomenal from start to finish. Due to a staffing call-out, my appointment had to be rescheduled, but Ramon handled everything professionally and made the process completely stress-free. He was accommodating, understanding, and went out of his way to make sure we were taken care of. What could have been a complicated banking process ended up being quick, smooth, and easy thanks to his knowledge and willingness to help. It's rare to find someone who genuinely cares about providing great customer service, and Ramon definitely exceeded expectations. If you're visiting this branch, I highly recommend asking for Ramon. His professionalism, patience, and dedication to helping customers are exactly what every bank should strive for. Thank you for making the experience such a positive one!

First of all, the staff is courteous and attentive at the teller counter and are knowledgeable on…read moreall transactions. I had to speak to a banker during my visit and they shined with their product knowledge, thoughtful suggestions and a follow up the next day. I would definitely come back to this location as their staff are very professional and add value to your finances.